{"id":4120,"date":"2025-10-03T13:08:51","date_gmt":"2025-10-03T13:08:51","guid":{"rendered":"https:\/\/dev.centralit-global.com\/servicio-de-asistencia-tecnica-basado-en-inteligencia-artificial\/"},"modified":"2025-11-14T14:50:51","modified_gmt":"2025-11-14T14:50:51","slug":"servicio-de-asistencia-tecnica-basado-en-inteligencia-artificial","status":"publish","type":"page","link":"https:\/\/dev.centralit-global.com\/es\/servicio-de-asistencia-tecnica-basado-en-inteligencia-artificial\/","title":{"rendered":"Servicio de asistencia t\u00e9cnica basado en inteligencia artificial"},"content":{"rendered":"<!--themify_builder_content-->\n<div id=\"themify_builder_content-4120\" data-postid=\"4120\" class=\"themify_builder_content themify_builder_content-4120 themify_builder tf_clear\">\n                    <div  data-lazy=\"1\" class=\"module_row themify_builder_row tb_uuei003 tb_first tf_w hide-tablet hide-tablet_landscape hide-mobile\">\n                        <div class=\"row_inner col_align_top tb_col_count_1 tf_box tf_rel\">\n                        <div  data-lazy=\"1\" class=\"module_column tb-column col-full tb_tgwy001 first\">\n                            <div  data-lazy=\"1\" class=\"module_subrow themify_builder_sub_row tf_w col_align_middle tb_col_count_2 tb_ihje000\">\n                <div  data-lazy=\"1\" class=\"module_column sub_column col4-2 tb_tgpe111 first\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_5ab7130    wow\" data-tf-animation=\"fadeIn\" data-tf-animation_delay=\"0.4\" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <h3><span style=\"color: #00ffff;\"><b>Servicio de asistencia t\u00e9cnica basado en inteligencia artificial<\/b><\/span><\/h3>\n<h2><b>Transforme la prestaci\u00f3n de servicios con una IA que se anticipa al futuro.<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Potencia tu organizaci\u00f3n con un servicio de asistencia t\u00e9cnica que evoluciona por s\u00ed mismo, escucha, aprende y resuelve al instante.<\/span><\/p>    <\/div>\n<\/div>\n<!-- \/module text -->        <\/div>\n                    <div  data-lazy=\"1\" class=\"module_column sub_column col4-2 tb_54cr540 last\">\n                    <!-- module image -->\n<div  class=\"module module-image tb_j9d1046 image-center   tf_mw wow\" data-tf-animation=\"fadeInRight\" data-lazy=\"1\">\n        <div class=\"image-wrap tf_rel tf_mw\">\n            <img loading=\"lazy\" decoding=\"async\" width=\"852\" height=\"674\" src=\"https:\/\/dev.centralit-global.com\/wp-content\/uploads\/2025\/10\/Predictive-Service-Operations_Guia_6.png\" class=\"wp-post-image wp-image-4118\" title=\"Predictive Service Operations_Guia_6\" alt=\"Predictive Service Operations_Guia_6\" srcset=\"https:\/\/dev.centralit-global.com\/wp-content\/uploads\/2025\/10\/Predictive-Service-Operations_Guia_6.png 852w, https:\/\/dev.centralit-global.com\/wp-content\/uploads\/2025\/10\/Predictive-Service-Operations_Guia_6-300x237.png 300w, https:\/\/dev.centralit-global.com\/wp-content\/uploads\/2025\/10\/Predictive-Service-Operations_Guia_6-768x608.png 768w\" sizes=\"auto, (max-width: 852px) 100vw, 852px\" \/>    \n        <\/div>\n    <!-- \/image-wrap -->\n    \n        <\/div>\n<!-- \/module image -->        <\/div>\n                    <\/div>\n                <\/div>\n                        <\/div>\n        <\/div>\n                        <div  data-lazy=\"1\" class=\"module_row themify_builder_row tb_kdaa204 tf_w hide-desktop\">\n                        <div class=\"row_inner col_align_top tb_col_count_1 tf_box tf_rel\">\n                        <div  data-lazy=\"1\" class=\"module_column tb-column col-full tb_gpyv492 first\">\n                            <div  data-lazy=\"1\" class=\"module_subrow themify_builder_sub_row tf_w col_align_middle tb_col_count_2 tb_vo70044\">\n                <div  data-lazy=\"1\" class=\"module_column sub_column col4-2 tb_jouy140 first\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_xyos350    wow\" data-tf-animation=\"fadeIn\" data-tf-animation_delay=\"0.2\" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <h3 style=\"text-align: center;\"><span style=\"color: #00ffff;\"><b>Servicio de asistencia t\u00e9cnica basado en inteligencia artificial<\/b><\/span><\/h3>\n<h2 style=\"text-align: center;\"><b>Transforme la prestaci\u00f3n de servicios con una IA que se anticipa al futuro.<\/b><\/h2>\n<p style=\"text-align: center;\"><span style=\"font-weight: 400;\">Potencia tu organizaci\u00f3n con un servicio de asistencia t\u00e9cnica que evoluciona por s\u00ed mismo, escucha, aprende y resuelve al instante.<\/span><\/p>    <\/div>\n<\/div>\n<!-- \/module text -->        <\/div>\n                    <div  data-lazy=\"1\" class=\"module_column sub_column col4-2 tb_y3ji050 last\">\n                    <!-- module image -->\n<div  class=\"module module-image tb_idx8055 image-center   tf_mw wow\" data-tf-animation=\"fadeInUp\" data-lazy=\"1\">\n        <div class=\"image-wrap tf_rel tf_mw\">\n            <img loading=\"lazy\" decoding=\"async\" width=\"852\" height=\"674\" src=\"https:\/\/dev.centralit-global.com\/wp-content\/uploads\/2025\/10\/Predictive-Service-Operations_Guia_6.png\" class=\"wp-post-image wp-image-4118\" title=\"Predictive Service Operations_Guia_6\" alt=\"Predictive Service Operations_Guia_6\" srcset=\"https:\/\/dev.centralit-global.com\/wp-content\/uploads\/2025\/10\/Predictive-Service-Operations_Guia_6.png 852w, https:\/\/dev.centralit-global.com\/wp-content\/uploads\/2025\/10\/Predictive-Service-Operations_Guia_6-300x237.png 300w, https:\/\/dev.centralit-global.com\/wp-content\/uploads\/2025\/10\/Predictive-Service-Operations_Guia_6-768x608.png 768w\" sizes=\"auto, (max-width: 852px) 100vw, 852px\" \/>    \n        <\/div>\n    <!-- \/image-wrap -->\n    \n        <\/div>\n<!-- \/module image -->        <\/div>\n                    <\/div>\n                <\/div>\n                        <\/div>\n        <\/div>\n                        <div  data-lazy=\"1\" class=\"module_row themify_builder_row tb_17ot120 tf_w hide-tablet hide-tablet_landscape hide-mobile\">\n                        <div class=\"row_inner col_align_top tb_col_count_1 tf_box tf_rel\">\n                        <div  data-lazy=\"1\" class=\"module_column tb-column col-full tb_xdr7104 first\">\n                            <div  data-lazy=\"1\" class=\"module_subrow themify_builder_sub_row tf_w col_align_bottom gutter-none tb_col_count_5 tb_pxxy552 wow\" data-tf-animation=\"fadeIn\" data-tf-animation_delay=\"0.4\">\n                <div  data-lazy=\"1\" class=\"module_column sub_column col5-1 tb_tpuo060 first\" data-tb_link=\"#how-it-works\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_67gj600   \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <p style=\"text-align: center;\"><a href=\"#how-it-works\"><strong> \u00bfC\u00f3mo funciona?<\/strong><\/a><\/p>    <\/div>\n<\/div>\n<!-- \/module text -->        <\/div>\n                    <div  data-lazy=\"1\" class=\"module_column sub_column col5-1 tb_4wy7260\" data-tb_link=\"#key-benefits\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_q87j103   \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <p style=\"text-align: center;\"><a href=\"#key-benefits\"><strong>Ventajas principales<\/strong><\/a><\/p>    <\/div>\n<\/div>\n<!-- \/module text -->        <\/div>\n                    <div  data-lazy=\"1\" class=\"module_column sub_column col5-1 tb_kg39146\" data-tb_link=\"#core-capabilities\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_sb00100   \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <p style=\"text-align: center;\"><a href=\"#core-capabilities\"><strong> Capacidades b\u00e1sicas<\/strong><\/a><\/p>    <\/div>\n<\/div>\n<!-- \/module text -->        <\/div>\n                    <div  data-lazy=\"1\" class=\"module_column sub_column col5-1 tb_6ouk010\" data-tb_link=\"#why\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_eui7612   \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <p style=\"text-align: center;\"><a href=\"#why\"><strong>\u00bfPor qu\u00e9 CITSmart X\u00b2 ITSM?<\/strong><\/a><\/p>    <\/div>\n<\/div>\n<!-- \/module text -->        <\/div>\n                    <div  data-lazy=\"1\" class=\"module_column sub_column col5-1 tb_hflg206 last\" data-tb_link=\"#results\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_u6i2002   \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <p style=\"text-align: center;\"><a href=\"#results\"><strong>Resultados Efectos <\/strong><\/a><\/p>    <\/div>\n<\/div>\n<!-- \/module text -->        <\/div>\n                    <\/div>\n        <!-- module divider -->\n<div  class=\"module tf_mw module-divider tb_1d4g441 solid    wow\" data-tf-animation=\"zoomIn\" data-tf-animation_delay=\"0.6\" style=\"border-width: 2px;border-color: #8cc53f;\" data-lazy=\"1\">\n    <\/div>\n<!-- \/module divider -->\n<!-- module text -->\n<div  class=\"module module-text tb_i9nc220    wow\" data-tf-animation=\"fadeIn\" data-tf-animation_delay=\"0.7\" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <h2>Resumen general<\/h2>\n<p><span style=\"font-weight: 400;\">El <\/span><b>Servicio de asistencia aut\u00f3noma<\/b><span style=\"font-weight: 400;\"> impulsado por <\/span><b>IA generativa<\/b><span style=\"font-weight: 400;\"> transforma la forma en que las organizaciones prestan asistencia.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Sustituye los modelos de servicio tradicionales y reactivos por un <\/span><b>ecosistema inteligente, predictivo y conversacional<\/b><span style=\"font-weight: 400;\"> en el que la IA y los agentes aut\u00f3nomos colaboran para ofrecer un servicio instant\u00e1neo, preciso y personalizado.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Cada interacci\u00f3n alimenta el aprendizaje continuo, haciendo que el sistema sea m\u00e1s inteligente, m\u00e1s r\u00e1pido y m\u00e1s contextual con el tiempo.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">El resultado: menos tickets, m\u00e1s r\u00e1pidas resoluciones, usuarios m\u00e1s satisfechos usuarios, y un equipo de TI m\u00e1s estrat\u00e9gico.<\/span><\/p>    <\/div>\n<\/div>\n<!-- \/module text -->        <\/div>\n                        <\/div>\n        <\/div>\n                        <div  data-lazy=\"1\" class=\"module_row themify_builder_row tb_q93n000 tf_w hide-desktop\">\n                        <div class=\"row_inner col_align_top tb_col_count_1 tf_box tf_rel\">\n                        <div  data-lazy=\"1\" class=\"module_column tb-column col-full tb_tckl101 first\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_n2n4101   \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <h2 style=\"text-align: center;\">Resumen general<\/h2>\n<p style=\"text-align: center;\"><span style=\"font-weight: 400;\">El <\/span><b>Servicio de asistencia aut\u00f3noma<\/b><span style=\"font-weight: 400;\"> impulsado por <\/span><b>IA generativa<\/b><span style=\"font-weight: 400;\"> transforma la forma en que las organizaciones prestan asistencia.<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-weight: 400;\">Sustituye los modelos de servicio tradicionales y reactivos por un <\/span><b>ecosistema inteligente, predictivo y conversacional<\/b><span style=\"font-weight: 400;\"> en el que la IA y los agentes aut\u00f3nomos colaboran para ofrecer un servicio instant\u00e1neo, preciso y personalizado.<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-weight: 400;\">Cada interacci\u00f3n alimenta el aprendizaje continuo, haciendo que el sistema sea m\u00e1s inteligente, m\u00e1s r\u00e1pido y m\u00e1s contextual con el tiempo.<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-weight: 400;\">El resultado: menos tickets, m\u00e1s r\u00e1pidas resoluciones, usuarios m\u00e1s satisfechos usuarios, y un equipo de TI m\u00e1s estrat\u00e9gico.<\/span><\/p>    <\/div>\n<\/div>\n<!-- \/module text -->        <\/div>\n                        <\/div>\n        <\/div>\n                        <div  data-anchor=\"how-it-works\" data-hide-anchor=\"1\" data-lazy=\"1\" class=\"module_row themify_builder_row tb_has_section tb_section-how-it-works tb_sbbo420 tf_w hide-tablet hide-tablet_landscape hide-mobile\">\n                        <div class=\"row_inner col_align_top tb_col_count_1 tf_box tf_rel\">\n                        <div  data-lazy=\"1\" class=\"module_column tb-column col-full tb_aft3410 first\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_6roh140   \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <h2 style=\"text-align: center;\"><b>C\u00f3mo funciona<\/b><\/h2>    <\/div>\n<\/div>\n<!-- \/module text -->        <div  data-lazy=\"1\" class=\"module_subrow themify_builder_sub_row tf_w col_align_top tb_col_count_1 tb_e02l081\">\n                <div  data-lazy=\"1\" class=\"module_column sub_column col-full tb_wi2j008 first\">\n                    <!-- module accordion -->\n<div  class=\"module module-accordion tb_ghxp324 \" data-behavior=\"toggle\" data-lazy=\"1\">\n    \n    <ul class=\"ui module-accordion separate  transparent\">\n            <li class=\"builder-accordion-active\">\n            <div class=\"accordion-title tf_rel\">\n                <a href=\"#acc-ghxp324-0\" class=\"tb_title_accordion\" aria-controls=\"acc-ghxp324-0-content\" aria-expanded=\"true\">\n                    <i class=\"accordion-icon tf_hide\"><svg  class=\"tf_fa tf-ti-plus\" aria-hidden=\"true\"><use href=\"#tf-ti-plus\"><\/use><\/svg><\/i>                    <i class=\"accordion-active-icon\"><svg  class=\"tf_fa tf-ti-minus\" aria-hidden=\"true\"><use href=\"#tf-ti-minus\"><\/use><\/svg><\/i>                    <span class=\"accordion-title-wrap\">IA conversacional<\/span>                <\/a>\n            <\/div><!-- .accordion-title -->\n            <div id=\"acc-ghxp324-0-content\" data-id=\"acc-ghxp324-0\" aria-hidden=\"false\" class=\"accordion-content tf_clearfix\">\n                        <div  data-lazy=\"1\" class=\"module_subrow themify_builder_sub_row tf_w col_align_top tb_col_count_1 tb_2rad138\">\n                <div  data-lazy=\"1\" class=\"module_column sub_column tb_7fxe138 first\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_22zt138   \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <p><span style=\"font-weight: 400;\">Interact\u00faa de forma natural con los usuarios, comprendiendo sus intenciones y sus emociones a trav\u00e9s del lenguaje natural (natural language).<\/span><\/p>    <\/div>\n<\/div>\n<!-- \/module text -->        <\/div>\n                    <\/div>\n                    <\/div><!-- .accordion-content -->\n        <\/li>\n            <li>\n            <div class=\"accordion-title tf_rel\">\n                <a href=\"#acc-ghxp324-1\" class=\"tb_title_accordion\" aria-controls=\"acc-ghxp324-1-content\" aria-expanded=\"false\">\n                    <i class=\"accordion-icon\"><svg  class=\"tf_fa tf-ti-plus\" aria-hidden=\"true\"><use href=\"#tf-ti-plus\"><\/use><\/svg><\/i>                    <i class=\"accordion-active-icon tf_hide\"><svg  class=\"tf_fa tf-ti-minus\" aria-hidden=\"true\"><use href=\"#tf-ti-minus\"><\/use><\/svg><\/i>                    <span class=\"accordion-title-wrap\">Aut\u00f3nomos agentes<\/span>                <\/a>\n            <\/div><!-- .accordion-title -->\n            <div id=\"acc-ghxp324-1-content\" data-id=\"acc-ghxp324-1\" aria-hidden=\"true\" class=\"accordion-content tf_hide tf_clearfix\">\n                        <div  data-lazy=\"1\" class=\"module_subrow themify_builder_sub_row tf_w col_align_top tb_col_count_1 tb_3lrt138\">\n                <div  data-lazy=\"1\" class=\"module_column sub_column tb_xdir138 first\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_zry2138   \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <p><span style=\"font-weight: 400;\">Analizar, clasificar y resolver incidentes. <\/span><\/p>    <\/div>\n<\/div>\n<!-- \/module text -->        <\/div>\n                    <\/div>\n                    <\/div><!-- .accordion-content -->\n        <\/li>\n            <li>\n            <div class=\"accordion-title tf_rel\">\n                <a href=\"#acc-ghxp324-2\" class=\"tb_title_accordion\" aria-controls=\"acc-ghxp324-2-content\" aria-expanded=\"false\">\n                    <i class=\"accordion-icon\"><svg  class=\"tf_fa tf-ti-plus\" aria-hidden=\"true\"><use href=\"#tf-ti-plus\"><\/use><\/svg><\/i>                    <i class=\"accordion-active-icon tf_hide\"><svg  class=\"tf_fa tf-ti-minus\" aria-hidden=\"true\"><use href=\"#tf-ti-minus\"><\/use><\/svg><\/i>                    <span class=\"accordion-title-wrap\">IA generativa<\/span>                <\/a>\n            <\/div><!-- .accordion-title -->\n            <div id=\"acc-ghxp324-2-content\" data-id=\"acc-ghxp324-2\" aria-hidden=\"true\" class=\"accordion-content tf_hide tf_clearfix\">\n                        <div  data-lazy=\"1\" class=\"module_subrow themify_builder_sub_row tf_w col_align_top tb_col_count_1 tb_4zxb138\">\n                <div  data-lazy=\"1\" class=\"module_column sub_column tb_5sxv138 first\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_vhtb138   \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <p><span style=\"font-weight: 400;\">Resume conversaciones, documenta resoluciones y actualiza la base de conocimientos en tiempo real.<\/span><\/p>    <\/div>\n<\/div>\n<!-- \/module text -->        <\/div>\n                    <\/div>\n                    <\/div><!-- .accordion-content -->\n        <\/li>\n            <li>\n            <div class=\"accordion-title tf_rel\">\n                <a href=\"#acc-ghxp324-3\" class=\"tb_title_accordion\" aria-controls=\"acc-ghxp324-3-content\" aria-expanded=\"false\">\n                    <i class=\"accordion-icon\"><svg  class=\"tf_fa tf-ti-plus\" aria-hidden=\"true\"><use href=\"#tf-ti-plus\"><\/use><\/svg><\/i>                    <i class=\"accordion-active-icon tf_hide\"><svg  class=\"tf_fa tf-ti-minus\" aria-hidden=\"true\"><use href=\"#tf-ti-minus\"><\/use><\/svg><\/i>                    <span class=\"accordion-title-wrap\">Modelos de aprendizaje continuo<\/span>                <\/a>\n            <\/div><!-- .accordion-title -->\n            <div id=\"acc-ghxp324-3-content\" data-id=\"acc-ghxp324-3\" aria-hidden=\"true\" class=\"accordion-content tf_hide tf_clearfix\">\n                        <div  data-lazy=\"1\" class=\"module_subrow themify_builder_sub_row tf_w col_align_top tb_col_count_1 tb_kwl7138\">\n                <div  data-lazy=\"1\" class=\"module_column sub_column tb_3x2a138 first\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_dr8r138   \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <p><span style=\"font-weight: 400;\">Evoluciona con cada interacci\u00f3n, mejorando la precisi\u00f3n y la toma de decisiones.<\/span><\/p>    <\/div>\n<\/div>\n<!-- \/module text -->        <\/div>\n                    <\/div>\n                    <\/div><!-- .accordion-content -->\n        <\/li>\n            <li>\n            <div class=\"accordion-title tf_rel\">\n                <a href=\"#acc-ghxp324-4\" class=\"tb_title_accordion\" aria-controls=\"acc-ghxp324-4-content\" aria-expanded=\"false\">\n                    <i class=\"accordion-icon\"><svg  class=\"tf_fa tf-ti-plus\" aria-hidden=\"true\"><use href=\"#tf-ti-plus\"><\/use><\/svg><\/i>                    <i class=\"accordion-active-icon tf_hide\"><svg  class=\"tf_fa tf-ti-minus\" aria-hidden=\"true\"><use href=\"#tf-ti-minus\"><\/use><\/svg><\/i>                    <span class=\"accordion-title-wrap\">Integraci\u00f3n integral<\/span>                <\/a>\n            <\/div><!-- .accordion-title -->\n            <div id=\"acc-ghxp324-4-content\" data-id=\"acc-ghxp324-4\" aria-hidden=\"true\" class=\"accordion-content tf_hide tf_clearfix\">\n                        <div  data-lazy=\"1\" class=\"module_subrow themify_builder_sub_row tf_w col_align_top tb_col_count_1 tb_p28b138\">\n                <div  data-lazy=\"1\" class=\"module_column sub_column tb_63g8138 first\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_pjw0138   \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <p><span style=\"font-weight: 400;\">Garantiza experiencias coherentes en todos los flujos de trabajo de ITSM y entornos omnicanal .<\/span><\/p>    <\/div>\n<\/div>\n<!-- \/module text -->        <\/div>\n                    <\/div>\n                    <\/div><!-- .accordion-content -->\n        <\/li>\n        <\/ul>\n\n<\/div><!-- \/module accordion -->        <\/div>\n                    <\/div>\n                <\/div>\n                        <\/div>\n        <\/div>\n                        <div  data-anchor=\"how-it-works\" data-hide-anchor=\"1\" data-lazy=\"1\" class=\"module_row themify_builder_row tb_has_section tb_section-how-it-works tb_ftq7401 tf_w hide-desktop\">\n                        <div class=\"row_inner col_align_top tb_col_count_1 tf_box tf_rel\">\n                        <div  data-lazy=\"1\" class=\"module_column tb-column col-full tb_m6mx808 first\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_pwki041   \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <h2 style=\"text-align: center;\"><b>C\u00f3mo funciona<\/b><\/h2>    <\/div>\n<\/div>\n<!-- \/module text -->        <div  data-lazy=\"1\" class=\"module_subrow themify_builder_sub_row tf_w col_align_top tb_col_count_1 tb_ebib990\">\n                <div  data-lazy=\"1\" class=\"module_column sub_column col-full tb_t0v3990 first\">\n                            <div  data-lazy=\"1\" class=\"module_subrow themify_builder_sub_row tf_w col_align_top tb_col_count_1 tb_3ome990\">\n                <div  data-lazy=\"1\" class=\"module_column sub_column col-full tb_5fxa990 first\">\n                    <!-- module accordion -->\n<div  class=\"module module-accordion tb_xccj990 \" data-behavior=\"toggle\" data-lazy=\"1\">\n    \n    <ul class=\"ui module-accordion separate  transparent\">\n            <li class=\"builder-accordion-active\">\n            <div class=\"accordion-title tf_rel\">\n                <a href=\"#acc-xccj990-0\" class=\"tb_title_accordion\" aria-controls=\"acc-xccj990-0-content\" aria-expanded=\"true\">\n                    <i class=\"accordion-icon tf_hide\"><svg  class=\"tf_fa tf-ti-plus\" aria-hidden=\"true\"><use href=\"#tf-ti-plus\"><\/use><\/svg><\/i>                    <i class=\"accordion-active-icon\"><svg  class=\"tf_fa tf-ti-minus\" aria-hidden=\"true\"><use href=\"#tf-ti-minus\"><\/use><\/svg><\/i>                    <span class=\"accordion-title-wrap\">IA conversacional<\/span>                <\/a>\n            <\/div><!-- .accordion-title -->\n            <div id=\"acc-xccj990-0-content\" data-id=\"acc-xccj990-0\" aria-hidden=\"false\" class=\"accordion-content tf_clearfix\">\n                        <div  data-lazy=\"1\" class=\"module_subrow themify_builder_sub_row tf_w col_align_top tb_col_count_1 tb_06fp990\">\n                <div  data-lazy=\"1\" class=\"module_column sub_column tb_d1wd990 first\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_ct4s990   \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <p><span style=\"font-weight: 400;\">Interact\u00faa de forma natural con los usuarios, comprendiendo sus intenciones y sus emociones a trav\u00e9s del lenguaje natural (natural language).<\/span><\/p>    <\/div>\n<\/div>\n<!-- \/module text -->        <\/div>\n                    <\/div>\n                    <\/div><!-- .accordion-content -->\n        <\/li>\n            <li>\n            <div class=\"accordion-title tf_rel\">\n                <a href=\"#acc-xccj990-1\" class=\"tb_title_accordion\" aria-controls=\"acc-xccj990-1-content\" aria-expanded=\"false\">\n                    <i class=\"accordion-icon\"><svg  class=\"tf_fa tf-ti-plus\" aria-hidden=\"true\"><use href=\"#tf-ti-plus\"><\/use><\/svg><\/i>                    <i class=\"accordion-active-icon tf_hide\"><svg  class=\"tf_fa tf-ti-minus\" aria-hidden=\"true\"><use href=\"#tf-ti-minus\"><\/use><\/svg><\/i>                    <span class=\"accordion-title-wrap\">Aut\u00f3nomos agentes<\/span>                <\/a>\n            <\/div><!-- .accordion-title -->\n            <div id=\"acc-xccj990-1-content\" data-id=\"acc-xccj990-1\" aria-hidden=\"true\" class=\"accordion-content tf_hide tf_clearfix\">\n                        <div  data-lazy=\"1\" class=\"module_subrow themify_builder_sub_row tf_w col_align_top tb_col_count_1 tb_v9me990\">\n                <div  data-lazy=\"1\" class=\"module_column sub_column tb_hswd990 first\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_pqm8990   \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <p><span style=\"font-weight: 400;\">Analizar, clasificar y resolver incidentes. <\/span><\/p>    <\/div>\n<\/div>\n<!-- \/module text -->        <\/div>\n                    <\/div>\n                    <\/div><!-- .accordion-content -->\n        <\/li>\n            <li>\n            <div class=\"accordion-title tf_rel\">\n                <a href=\"#acc-xccj990-2\" class=\"tb_title_accordion\" aria-controls=\"acc-xccj990-2-content\" aria-expanded=\"false\">\n                    <i class=\"accordion-icon\"><svg  class=\"tf_fa tf-ti-plus\" aria-hidden=\"true\"><use href=\"#tf-ti-plus\"><\/use><\/svg><\/i>                    <i class=\"accordion-active-icon tf_hide\"><svg  class=\"tf_fa tf-ti-minus\" aria-hidden=\"true\"><use href=\"#tf-ti-minus\"><\/use><\/svg><\/i>                    <span class=\"accordion-title-wrap\">IA generativa<\/span>                <\/a>\n            <\/div><!-- .accordion-title -->\n            <div id=\"acc-xccj990-2-content\" data-id=\"acc-xccj990-2\" aria-hidden=\"true\" class=\"accordion-content tf_hide tf_clearfix\">\n                        <div  data-lazy=\"1\" class=\"module_subrow themify_builder_sub_row tf_w col_align_top tb_col_count_1 tb_mu5m990\">\n                <div  data-lazy=\"1\" class=\"module_column sub_column tb_eti6990 first\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_r3p0990   \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <p><span style=\"font-weight: 400;\">Resume conversaciones, documenta resoluciones y actualiza la base de conocimientos en tiempo real.<\/span><\/p>    <\/div>\n<\/div>\n<!-- \/module text -->        <\/div>\n                    <\/div>\n                    <\/div><!-- .accordion-content -->\n        <\/li>\n            <li>\n            <div class=\"accordion-title tf_rel\">\n                <a href=\"#acc-xccj990-3\" class=\"tb_title_accordion\" aria-controls=\"acc-xccj990-3-content\" aria-expanded=\"false\">\n                    <i class=\"accordion-icon\"><svg  class=\"tf_fa tf-ti-plus\" aria-hidden=\"true\"><use href=\"#tf-ti-plus\"><\/use><\/svg><\/i>                    <i class=\"accordion-active-icon tf_hide\"><svg  class=\"tf_fa tf-ti-minus\" aria-hidden=\"true\"><use href=\"#tf-ti-minus\"><\/use><\/svg><\/i>                    <span class=\"accordion-title-wrap\">Modelos de aprendizaje continuo<\/span>                <\/a>\n            <\/div><!-- .accordion-title -->\n            <div id=\"acc-xccj990-3-content\" data-id=\"acc-xccj990-3\" aria-hidden=\"true\" class=\"accordion-content tf_hide tf_clearfix\">\n                        <div  data-lazy=\"1\" class=\"module_subrow themify_builder_sub_row tf_w col_align_top tb_col_count_1 tb_kgi5990\">\n                <div  data-lazy=\"1\" class=\"module_column sub_column tb_4zs1990 first\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_bdyw990   \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <p><span style=\"font-weight: 400;\">Evoluciona con cada interacci\u00f3n, mejorando la precisi\u00f3n y la toma de decisiones.<\/span><\/p>    <\/div>\n<\/div>\n<!-- \/module text -->        <\/div>\n                    <\/div>\n                    <\/div><!-- .accordion-content -->\n        <\/li>\n            <li>\n            <div class=\"accordion-title tf_rel\">\n                <a href=\"#acc-xccj990-4\" class=\"tb_title_accordion\" aria-controls=\"acc-xccj990-4-content\" aria-expanded=\"false\">\n                    <i class=\"accordion-icon\"><svg  class=\"tf_fa tf-ti-plus\" aria-hidden=\"true\"><use href=\"#tf-ti-plus\"><\/use><\/svg><\/i>                    <i class=\"accordion-active-icon tf_hide\"><svg  class=\"tf_fa tf-ti-minus\" aria-hidden=\"true\"><use href=\"#tf-ti-minus\"><\/use><\/svg><\/i>                    <span class=\"accordion-title-wrap\">Integraci\u00f3n integral<\/span>                <\/a>\n            <\/div><!-- .accordion-title -->\n            <div id=\"acc-xccj990-4-content\" data-id=\"acc-xccj990-4\" aria-hidden=\"true\" class=\"accordion-content tf_hide tf_clearfix\">\n                        <div  data-lazy=\"1\" class=\"module_subrow themify_builder_sub_row tf_w col_align_top tb_col_count_1 tb_odox990\">\n                <div  data-lazy=\"1\" class=\"module_column sub_column tb_21yx990 first\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_1v3i990   \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <p><span style=\"font-weight: 400;\">Garantiza experiencias coherentes en todos los flujos de trabajo de ITSM y entornos omnicanal .<\/span><\/p>    <\/div>\n<\/div>\n<!-- \/module text -->        <\/div>\n                    <\/div>\n                    <\/div><!-- .accordion-content -->\n        <\/li>\n        <\/ul>\n\n<\/div><!-- \/module accordion -->        <\/div>\n                    <\/div>\n                <\/div>\n                    <\/div>\n                <\/div>\n                        <\/div>\n        <\/div>\n                        <div  data-anchor=\"key-benefits\" data-hide-anchor=\"1\" data-css_id=\"e3t0140\" data-lazy=\"1\" class=\"module_row themify_builder_row fullwidth tb_has_section tb_section-key-benefits tb_e3t0140 tf_w hide-tablet hide-tablet_landscape hide-mobile\">\n                        <div class=\"row_inner col_align_top tb_col_count_1 tf_box tf_rel\">\n                        <div  data-lazy=\"1\" class=\"module_column tb-column col-full tb_uro7011 first\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_seo5409   \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <h2 style=\"text-align: center;\"><strong>Ventajas principales<\/strong><\/h2>    <\/div>\n<\/div>\n<!-- \/module text -->        <div  data-lazy=\"1\" class=\"module_subrow themify_builder_sub_row tf_w col_align_top gutter-narrow tb_col_count_5 tb_leg3992\">\n                <div  data-lazy=\"1\" class=\"module_column sub_column col5-1 tb_1zco992 first\">\n                    <!-- module feature -->\n<div  class=\"module module-feature tb_ubqx992 with-chart layout-icon-top size-small  wow\" data-tf-animation=\"zoomIn\" data-tf-animation_delay=\"0.4\" data-layout-mobile=\"icon-top\" data-layout-desktop=\"icon-top\" data-lazy=\"1\">\n        <div class=\"module-feature-image tf_textc tf_rel\">\n                            <span class=\"module-feature-chart-html5 tf_box tf_rel tf_inline_b\">\n                                    <svg class=\"tf_abs tf_w tf_h\">\n                    <circle class=\"tb_feature_fill\" r=\"calc(50% - 1.50px)\" cx=\"50%\" cy=\"50%\" stroke-width=\"3\"\/>\n                    <circle class=\"tb_feature_stroke\" r=\"calc(50% - 1.50px)\" cx=\"50%\" cy=\"50%\" stroke=\"#e6e6e6\" stroke-width=\"3\" data-progress=\"100\" stroke-dasharray=\"0,10000\"\/>\n                                        <\/svg>\n                                <span class=\"chart-html5-circle tf_w tf_h\">\n                                            <em class=\"module-feature-icon tf_rel\" style=\"color:#8cc53f\"><svg  class=\"tf_fa tf-fas-clock-rotate-left\" aria-hidden=\"true\"><use href=\"#tf-fas-clock-rotate-left\"><\/use><\/svg><\/em>\n                                    <\/span>\n\n                \n            <\/span>\n                <\/div>\n    <div class=\"module-feature-content tf_textc\">\n                    <h3 class=\"module-feature-title\">\n                            Resoluci\u00f3n instant\u00e1nea                        <\/h3>\n                    <div class=\"tb_text_wrap\">\n            <p><span style=\"font-weight: 400\">Reduzca el tiempo de gesti\u00f3n con la automatizaci\u00f3n impulsada por IA y la ejecuci\u00f3n aut\u00f3noma.<\/span><\/p>        <\/div>\n    <\/div>\n<\/div>\n<!-- \/module feature -->\n        <\/div>\n                    <div  data-lazy=\"1\" class=\"module_column sub_column col5-1 tb_uy6w992\">\n                    <!-- module feature -->\n<div  class=\"module module-feature tb_4exn992 with-chart layout-icon-top size-small  wow\" data-tf-animation=\"zoomIn\" data-tf-animation_delay=\"0.2\" data-layout-mobile=\"icon-top\" data-layout-desktop=\"icon-top\" data-lazy=\"1\">\n        <div class=\"module-feature-image tf_textc tf_rel\">\n                            <span class=\"module-feature-chart-html5 tf_box tf_rel tf_inline_b\">\n                                    <svg class=\"tf_abs tf_w tf_h\">\n                    <circle class=\"tb_feature_fill\" r=\"calc(50% - 1.50px)\" cx=\"50%\" cy=\"50%\" stroke-width=\"3\"\/>\n                    <circle class=\"tb_feature_stroke\" r=\"calc(50% - 1.50px)\" cx=\"50%\" cy=\"50%\" stroke=\"#e6e6e6\" stroke-width=\"3\" data-progress=\"100\" stroke-dasharray=\"0,10000\"\/>\n                                        <\/svg>\n                                <span class=\"chart-html5-circle tf_w tf_h\">\n                                            <em class=\"module-feature-icon tf_rel\" style=\"color:#8cc53f\"><svg  class=\"tf_fa tf-fas-comments\" aria-hidden=\"true\"><use href=\"#tf-fas-comments\"><\/use><\/svg><\/em>\n                                    <\/span>\n\n                \n            <\/span>\n                <\/div>\n    <div class=\"module-feature-content tf_textc\">\n                    <h3 class=\"module-feature-title\">\n                            Experiencia conversacional                        <\/h3>\n                    <div class=\"tb_text_wrap\">\n            <p><span style=\"font-weight: 400\">Proporcione interacciones intuitivas y similares a las humanas a trav\u00e9s del chat, la voz y los portales.<\/span><\/p>        <\/div>\n    <\/div>\n<\/div>\n<!-- \/module feature -->\n        <\/div>\n                    <div  data-lazy=\"1\" class=\"module_column sub_column col5-1 tb_x0lr992\">\n                    <!-- module feature -->\n<div  class=\"module module-feature tb_vnqs992 with-chart layout-icon-top size-small  wow\" data-tf-animation=\"zoomIn\" data-layout-mobile=\"icon-top\" data-layout-desktop=\"icon-top\" data-lazy=\"1\">\n        <div class=\"module-feature-image tf_textc tf_rel\">\n                            <span class=\"module-feature-chart-html5 tf_box tf_rel tf_inline_b\">\n                                    <svg class=\"tf_abs tf_w tf_h\">\n                    <circle class=\"tb_feature_fill\" r=\"calc(50% - 1.50px)\" cx=\"50%\" cy=\"50%\" stroke-width=\"3\"\/>\n                    <circle class=\"tb_feature_stroke\" r=\"calc(50% - 1.50px)\" cx=\"50%\" cy=\"50%\" stroke=\"#e6e6e6\" stroke-width=\"3\" data-progress=\"100\" stroke-dasharray=\"0,10000\"\/>\n                                        <\/svg>\n                                <span class=\"chart-html5-circle tf_w tf_h\">\n                                            <em class=\"module-feature-icon tf_rel\" style=\"color:#8cc53f\"><svg  class=\"tf_fa tf-fas-brain\" aria-hidden=\"true\"><use href=\"#tf-fas-brain\"><\/use><\/svg><\/em>\n                                    <\/span>\n\n                \n            <\/span>\n                <\/div>\n    <div class=\"module-feature-content tf_textc\">\n                    <h3 class=\"module-feature-title\">\n                            Aprendizaje inteligente                        <\/h3>\n                    <div class=\"tb_text_wrap\">\n            <p><span style=\"font-weight: 400\">Mejora continua impulsada por el aprendizaje autom\u00e1tico y la inteligencia generativa.<\/span><\/p>        <\/div>\n    <\/div>\n<\/div>\n<!-- \/module feature -->\n        <\/div>\n                    <div  data-lazy=\"1\" class=\"module_column sub_column col5-1 tb_c84r992\">\n                    <!-- module feature -->\n<div  class=\"module module-feature tb_keh5992 with-chart layout-icon-top size-small  wow\" data-tf-animation=\"zoomIn\" data-tf-animation_delay=\"0.2\" data-layout-mobile=\"icon-top\" data-layout-desktop=\"icon-top\" data-lazy=\"1\">\n        <div class=\"module-feature-image tf_textc tf_rel\">\n                            <span class=\"module-feature-chart-html5 tf_box tf_rel tf_inline_b\">\n                                    <svg class=\"tf_abs tf_w tf_h\">\n                    <circle class=\"tb_feature_fill\" r=\"calc(50% - 1.50px)\" cx=\"50%\" cy=\"50%\" stroke-width=\"3\"\/>\n                    <circle class=\"tb_feature_stroke\" r=\"calc(50% - 1.50px)\" cx=\"50%\" cy=\"50%\" stroke=\"#e6e6e6\" stroke-width=\"3\" data-progress=\"100\" stroke-dasharray=\"0,10000\"\/>\n                                        <\/svg>\n                                <span class=\"chart-html5-circle tf_w tf_h\">\n                                            <em class=\"module-feature-icon tf_rel\" style=\"color:#8cc53f\"><svg  class=\"tf_fa tf-fas-donate\" aria-hidden=\"true\"><use href=\"#tf-fas-donate\"><\/use><\/svg><\/em>\n                                    <\/span>\n\n                \n            <\/span>\n                <\/div>\n    <div class=\"module-feature-content tf_textc\">\n                    <h3 class=\"module-feature-title\">\n                            Eficiencia operativa                        <\/h3>\n                    <div class=\"tb_text_wrap\">\n            <p><span style=\"font-weight: 400\">Reducci\u00f3n de hasta el 60 % en el volumen de tickets y optimizaci\u00f3n cuantificable de los costes.<\/span><\/p>        <\/div>\n    <\/div>\n<\/div>\n<!-- \/module feature -->\n        <\/div>\n                    <div  data-lazy=\"1\" class=\"module_column sub_column col5-1 tb_xf2w992 last\">\n                    <!-- module feature -->\n<div  class=\"module module-feature tb_qgyg992 with-chart layout-icon-top size-small  wow\" data-tf-animation=\"zoomIn\" data-tf-animation_delay=\"0.4\" data-layout-mobile=\"icon-top\" data-layout-desktop=\"icon-top\" data-lazy=\"1\">\n        <div class=\"module-feature-image tf_textc tf_rel\">\n                            <span class=\"module-feature-chart-html5 tf_box tf_rel tf_inline_b\">\n                                    <svg class=\"tf_abs tf_w tf_h\">\n                    <circle class=\"tb_feature_fill\" r=\"calc(50% - 1.50px)\" cx=\"50%\" cy=\"50%\" stroke-width=\"3\"\/>\n                    <circle class=\"tb_feature_stroke\" r=\"calc(50% - 1.50px)\" cx=\"50%\" cy=\"50%\" stroke=\"#e6e6e6\" stroke-width=\"3\" data-progress=\"100\" stroke-dasharray=\"0,10000\"\/>\n                                        <\/svg>\n                                <span class=\"chart-html5-circle tf_w tf_h\">\n                                            <em class=\"module-feature-icon tf_rel\" style=\"color:#8cc53f\"><svg  class=\"tf_fa tf-fas-infinity\" aria-hidden=\"true\"><use href=\"#tf-fas-infinity\"><\/use><\/svg><\/em>\n                                    <\/span>\n\n                \n            <\/span>\n                <\/div>\n    <div class=\"module-feature-content tf_textc\">\n                    <h3 class=\"module-feature-title\">\n                            Siempre Activado                        <\/h3>\n                    <div class=\"tb_text_wrap\">\n            <p><span style=\"font-weight: 400\">Ofrece asistencia ininterrumpida las 24 horas del d\u00eda, los 7 d\u00edas de la semana, que se adapta a nivel mundial sin esfuerzo adicional.<\/span><\/p>        <\/div>\n    <\/div>\n<\/div>\n<!-- \/module feature -->\n        <\/div>\n                    <\/div>\n                <\/div>\n                        <\/div>\n        <\/div>\n                        <div  data-anchor=\"key-benefits\" data-hide-anchor=\"1\" data-lazy=\"1\" class=\"module_row themify_builder_row tb_has_section tb_section-key-benefits tb_dvr6030 tf_w hide-desktop\">\n                        <div class=\"row_inner col_align_top tb_col_count_1 tf_box tf_rel\">\n                        <div  data-lazy=\"1\" class=\"module_column tb-column col-full tb_32hr004 first\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_pg5l004   \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <h2 style=\"text-align: center;\"><strong>Ventajas principales<\/strong><\/h2>    <\/div>\n<\/div>\n<!-- \/module text -->        <div  data-lazy=\"1\" class=\"module_subrow themify_builder_sub_row tf_w col_align_top gutter-narrow tb_col_count_5 tb_1ble697\">\n                <div  data-lazy=\"1\" class=\"module_column sub_column col5-1 tb_iefl697 first\">\n                    <!-- module feature -->\n<div  class=\"module module-feature tb_dbpi697 with-chart layout-icon-top size-small  wow\" data-tf-animation=\"zoomIn\" data-tf-animation_delay=\"0.4\" data-layout-mobile=\"icon-top\" data-layout-desktop=\"icon-top\" data-lazy=\"1\">\n        <div class=\"module-feature-image tf_textc tf_rel\">\n                            <span class=\"module-feature-chart-html5 tf_box tf_rel tf_inline_b\">\n                                    <svg class=\"tf_abs tf_w tf_h\">\n                    <circle class=\"tb_feature_fill\" r=\"calc(50% - 1.50px)\" cx=\"50%\" cy=\"50%\" stroke-width=\"3\"\/>\n                    <circle class=\"tb_feature_stroke\" r=\"calc(50% - 1.50px)\" cx=\"50%\" cy=\"50%\" stroke=\"#e6e6e6\" stroke-width=\"3\" data-progress=\"100\" stroke-dasharray=\"0,10000\"\/>\n                                        <\/svg>\n                                <span class=\"chart-html5-circle tf_w tf_h\">\n                                            <em class=\"module-feature-icon tf_rel\" style=\"color:#8cc53f\"><svg  class=\"tf_fa tf-fas-clock-rotate-left\" aria-hidden=\"true\"><use href=\"#tf-fas-clock-rotate-left\"><\/use><\/svg><\/em>\n                                    <\/span>\n\n                \n            <\/span>\n                <\/div>\n    <div class=\"module-feature-content tf_textc\">\n                    <h3 class=\"module-feature-title\">\n                            Resoluci\u00f3n instant\u00e1nea                        <\/h3>\n                    <div class=\"tb_text_wrap\">\n            <p><span style=\"font-weight: 400\">Reduzca el tiempo de gesti\u00f3n con la automatizaci\u00f3n impulsada por IA y la ejecuci\u00f3n aut\u00f3noma.<\/span><\/p>        <\/div>\n    <\/div>\n<\/div>\n<!-- \/module feature -->\n        <\/div>\n                    <div  data-lazy=\"1\" class=\"module_column sub_column col5-1 tb_yegz697\">\n                    <!-- module feature -->\n<div  class=\"module module-feature tb_gmvx697 with-chart layout-icon-top size-small  wow\" data-tf-animation=\"zoomIn\" data-tf-animation_delay=\"0.2\" data-layout-mobile=\"icon-top\" data-layout-desktop=\"icon-top\" data-lazy=\"1\">\n        <div class=\"module-feature-image tf_textc tf_rel\">\n                            <span class=\"module-feature-chart-html5 tf_box tf_rel tf_inline_b\">\n                                    <svg class=\"tf_abs tf_w tf_h\">\n                    <circle class=\"tb_feature_fill\" r=\"calc(50% - 1.50px)\" cx=\"50%\" cy=\"50%\" stroke-width=\"3\"\/>\n                    <circle class=\"tb_feature_stroke\" r=\"calc(50% - 1.50px)\" cx=\"50%\" cy=\"50%\" stroke=\"#e6e6e6\" stroke-width=\"3\" data-progress=\"100\" stroke-dasharray=\"0,10000\"\/>\n                                        <\/svg>\n                                <span class=\"chart-html5-circle tf_w tf_h\">\n                                            <em class=\"module-feature-icon tf_rel\" style=\"color:#8cc53f\"><svg  class=\"tf_fa tf-fas-comments\" aria-hidden=\"true\"><use href=\"#tf-fas-comments\"><\/use><\/svg><\/em>\n                                    <\/span>\n\n                \n            <\/span>\n                <\/div>\n    <div class=\"module-feature-content tf_textc\">\n                    <h3 class=\"module-feature-title\">\n                            Experiencia conversacional                        <\/h3>\n                    <div class=\"tb_text_wrap\">\n            <p><span style=\"font-weight: 400\">Proporcione interacciones intuitivas y similares a las humanas a trav\u00e9s del chat, la voz y los portales.<\/span><\/p>        <\/div>\n    <\/div>\n<\/div>\n<!-- \/module feature -->\n        <\/div>\n                    <div  data-lazy=\"1\" class=\"module_column sub_column col5-1 tb_3nz7697\">\n                    <!-- module feature -->\n<div  class=\"module module-feature tb_z2tz697 with-chart layout-icon-top size-small  wow\" data-tf-animation=\"zoomIn\" data-layout-mobile=\"icon-top\" data-layout-desktop=\"icon-top\" data-lazy=\"1\">\n        <div class=\"module-feature-image tf_textc tf_rel\">\n                            <span class=\"module-feature-chart-html5 tf_box tf_rel tf_inline_b\">\n                                    <svg class=\"tf_abs tf_w tf_h\">\n                    <circle class=\"tb_feature_fill\" r=\"calc(50% - 1.50px)\" cx=\"50%\" cy=\"50%\" stroke-width=\"3\"\/>\n                    <circle class=\"tb_feature_stroke\" r=\"calc(50% - 1.50px)\" cx=\"50%\" cy=\"50%\" stroke=\"#e6e6e6\" stroke-width=\"3\" data-progress=\"100\" stroke-dasharray=\"0,10000\"\/>\n                                        <\/svg>\n                                <span class=\"chart-html5-circle tf_w tf_h\">\n                                            <em class=\"module-feature-icon tf_rel\" style=\"color:#8cc53f\"><svg  class=\"tf_fa tf-fas-brain\" aria-hidden=\"true\"><use href=\"#tf-fas-brain\"><\/use><\/svg><\/em>\n                                    <\/span>\n\n                \n            <\/span>\n                <\/div>\n    <div class=\"module-feature-content tf_textc\">\n                    <h3 class=\"module-feature-title\">\n                            Aprendizaje inteligente                        <\/h3>\n                    <div class=\"tb_text_wrap\">\n            <p><span style=\"font-weight: 400\">Mejora continua impulsada por el aprendizaje autom\u00e1tico y la inteligencia generativa.<\/span><\/p>        <\/div>\n    <\/div>\n<\/div>\n<!-- \/module feature -->\n        <\/div>\n                    <div  data-lazy=\"1\" class=\"module_column sub_column col5-1 tb_eq88697\">\n                    <!-- module feature -->\n<div  class=\"module module-feature tb_h8j7697 with-chart layout-icon-top size-small  wow\" data-tf-animation=\"zoomIn\" data-tf-animation_delay=\"0.2\" data-layout-mobile=\"icon-top\" data-layout-desktop=\"icon-top\" data-lazy=\"1\">\n        <div class=\"module-feature-image tf_textc tf_rel\">\n                            <span class=\"module-feature-chart-html5 tf_box tf_rel tf_inline_b\">\n                                    <svg class=\"tf_abs tf_w tf_h\">\n                    <circle class=\"tb_feature_fill\" r=\"calc(50% - 1.50px)\" cx=\"50%\" cy=\"50%\" stroke-width=\"3\"\/>\n                    <circle class=\"tb_feature_stroke\" r=\"calc(50% - 1.50px)\" cx=\"50%\" cy=\"50%\" stroke=\"#e6e6e6\" stroke-width=\"3\" data-progress=\"100\" stroke-dasharray=\"0,10000\"\/>\n                                        <\/svg>\n                                <span class=\"chart-html5-circle tf_w tf_h\">\n                                            <em class=\"module-feature-icon tf_rel\" style=\"color:#8cc53f\"><svg  class=\"tf_fa tf-fas-donate\" aria-hidden=\"true\"><use href=\"#tf-fas-donate\"><\/use><\/svg><\/em>\n                                    <\/span>\n\n                \n            <\/span>\n                <\/div>\n    <div class=\"module-feature-content tf_textc\">\n                    <h3 class=\"module-feature-title\">\n                            Eficiencia operativa                        <\/h3>\n                    <div class=\"tb_text_wrap\">\n            <p><span style=\"font-weight: 400\">Reducci\u00f3n de hasta el 60 % en el volumen de tickets y optimizaci\u00f3n cuantificable de los costes.<\/span><\/p>        <\/div>\n    <\/div>\n<\/div>\n<!-- \/module feature -->\n        <\/div>\n                    <div  data-lazy=\"1\" class=\"module_column sub_column col5-1 tb_v66l697 last\">\n                    <!-- module feature -->\n<div  class=\"module module-feature tb_pr9m697 with-chart layout-icon-top size-small  wow\" data-tf-animation=\"zoomIn\" data-tf-animation_delay=\"0.4\" data-layout-mobile=\"icon-top\" data-layout-desktop=\"icon-top\" data-lazy=\"1\">\n        <div class=\"module-feature-image tf_textc tf_rel\">\n                            <span class=\"module-feature-chart-html5 tf_box tf_rel tf_inline_b\">\n                                    <svg class=\"tf_abs tf_w tf_h\">\n                    <circle class=\"tb_feature_fill\" r=\"calc(50% - 1.50px)\" cx=\"50%\" cy=\"50%\" stroke-width=\"3\"\/>\n                    <circle class=\"tb_feature_stroke\" r=\"calc(50% - 1.50px)\" cx=\"50%\" cy=\"50%\" stroke=\"#e6e6e6\" stroke-width=\"3\" data-progress=\"100\" stroke-dasharray=\"0,10000\"\/>\n                                        <\/svg>\n                                <span class=\"chart-html5-circle tf_w tf_h\">\n                                            <em class=\"module-feature-icon tf_rel\" style=\"color:#8cc53f\"><svg  class=\"tf_fa tf-fas-infinity\" aria-hidden=\"true\"><use href=\"#tf-fas-infinity\"><\/use><\/svg><\/em>\n                                    <\/span>\n\n                \n            <\/span>\n                <\/div>\n    <div class=\"module-feature-content tf_textc\">\n                    <h3 class=\"module-feature-title\">\n                            Siempre Activado                        <\/h3>\n                    <div class=\"tb_text_wrap\">\n            <p><span style=\"font-weight: 400\">Ofrece asistencia ininterrumpida las 24 horas del d\u00eda, los 7 d\u00edas de la semana, que se adapta a nivel mundial sin esfuerzo adicional.<\/span><\/p>        <\/div>\n    <\/div>\n<\/div>\n<!-- \/module feature -->\n        <\/div>\n                    <\/div>\n                <\/div>\n                        <\/div>\n        <\/div>\n                        <div  data-anchor=\"core-capabilities\" data-hide-anchor=\"1\" data-lazy=\"1\" class=\"module_row themify_builder_row tb_has_section tb_section-core-capabilities tb_bguw004 tf_w hide-tablet hide-tablet_landscape hide-mobile\">\n            <span  class=\"builder_row_cover tf_abs\" data-lazy=\"1\"><\/span>            <div class=\"row_inner col_align_top tb_col_count_1 tf_box tf_rel\">\n                        <div  data-lazy=\"1\" class=\"module_column tb-column col-full tb_zlqo032 first\">\n                            <div  data-lazy=\"1\" class=\"module_subrow themify_builder_sub_row tf_w col_align_middle tb_col_count_2 tb_mcom400\">\n                <div  data-lazy=\"1\" class=\"module_column sub_column col4-2 tb_eksx031 first\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_3oxy000   \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <h2 style=\"text-align: left;\"><b>Capacidades b\u00e1sicas<\/b><\/h2>    <\/div>\n<\/div>\n<!-- \/module text -->        <\/div>\n                    <div  data-lazy=\"1\" class=\"module_column sub_column col4-2 tb_7axv083 last\">\n                    <!-- module icon -->\n<div  class=\"module module-icon tb_f7qb422  large  icon_horizontal \" data-lazy=\"1\">\n\t\t\t<div class=\"module-icon-item\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<em class=\"tf_box\"\n\t\t\t\t\t\t\t\t\t\t\t\t style=\"color:#8cc53f\"\t\t\t\t\t><svg  class=\"tf_fa tf-fas-circle-check\" aria-hidden=\"true\"><use href=\"#tf-fas-circle-check\"><\/use><\/svg><\/em>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>Generativos IA virtuales agentes que comprenden el lenguaje natural y el contexto.<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t<\/div>\n<!-- \/module icon -->\n<!-- module icon -->\n<div  class=\"module module-icon tb_7aj0033  large  icon_horizontal \" data-lazy=\"1\">\n\t\t\t<div class=\"module-icon-item\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<em class=\"tf_box\"\n\t\t\t\t\t\t\t\t\t\t\t\t style=\"color:#8cc53f\"\t\t\t\t\t><svg  class=\"tf_fa tf-fas-circle-check\" aria-hidden=\"true\"><use href=\"#tf-fas-circle-check\"><\/use><\/svg><\/em>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>Aut\u00f3noma resoluci\u00f3n de incidentes con toma de decisiones predictiva.<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t<\/div>\n<!-- \/module icon -->\n<!-- module icon -->\n<div  class=\"module module-icon tb_cjl4000  large  icon_horizontal \" data-lazy=\"1\">\n\t\t\t<div class=\"module-icon-item\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<em class=\"tf_box\"\n\t\t\t\t\t\t\t\t\t\t\t\t style=\"color:#8cc53f\"\t\t\t\t\t><svg  class=\"tf_fa tf-fas-circle-check\" aria-hidden=\"true\"><use href=\"#tf-fas-circle-check\"><\/use><\/svg><\/em>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>Resumen autom\u00e1tico de casos y creaci\u00f3n de art\u00edculos de conocimiento.<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t<\/div>\n<!-- \/module icon -->\n<!-- module icon -->\n<div  class=\"module module-icon tb_b7xn040  large  icon_horizontal \" data-lazy=\"1\">\n\t\t\t<div class=\"module-icon-item\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<em class=\"tf_box\"\n\t\t\t\t\t\t\t\t\t\t\t\t style=\"color:#8cc53f\"\t\t\t\t\t><svg  class=\"tf_fa tf-fas-circle-check\" aria-hidden=\"true\"><use href=\"#tf-fas-circle-check\"><\/use><\/svg><\/em>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>Comunicaci\u00f3n omnicanal a trav\u00e9s de chat, WhatsApp, Teams, Telegram, correo electr\u00f3nico y voz.<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t<\/div>\n<!-- \/module icon -->\n<!-- module icon -->\n<div  class=\"module module-icon tb_5mbw114  large  icon_horizontal \" data-lazy=\"1\">\n\t\t\t<div class=\"module-icon-item\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<em class=\"tf_box\"\n\t\t\t\t\t\t\t\t\t\t\t\t style=\"color:#8cc53f\"\t\t\t\t\t><svg  class=\"tf_fa tf-fas-circle-check\" aria-hidden=\"true\"><use href=\"#tf-fas-circle-check\"><\/use><\/svg><\/em>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>An\u00e1lisis impulsados por IA para la optimizaci\u00f3n de los servicios y la mejora de los SLA.<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t<\/div>\n<!-- \/module icon -->\n<!-- module icon -->\n<div  class=\"module module-icon tb_tx5l304  large  icon_horizontal \" data-lazy=\"1\">\n\t\t\t<div class=\"module-icon-item\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<em class=\"tf_box\"\n\t\t\t\t\t\t\t\t\t\t\t\t style=\"color:#8cc53f\"\t\t\t\t\t><svg  class=\"tf_fa tf-fas-circle-check\" aria-hidden=\"true\"><use href=\"#tf-fas-circle-check\"><\/use><\/svg><\/em>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>Integraci\u00f3n perfecta con los flujos de trabajo de ITSM y los procesos empresariales.<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t<\/div>\n<!-- \/module icon -->\n        <\/div>\n                    <\/div>\n                <\/div>\n                        <\/div>\n        <\/div>\n                        <div  data-anchor=\"core-capabilities\" data-hide-anchor=\"1\" data-lazy=\"1\" class=\"module_row themify_builder_row tb_has_section tb_section-core-capabilities tb_l8xk044 tf_w hide-desktop\">\n            <span  class=\"builder_row_cover tf_abs\" data-lazy=\"1\"><\/span>            <div class=\"row_inner col_align_top tb_col_count_1 tf_box tf_rel\">\n                        <div  data-lazy=\"1\" class=\"module_column tb-column col-full tb_mtcm081 first\">\n                            <div  data-lazy=\"1\" class=\"module_subrow themify_builder_sub_row tf_w col_align_middle tb_col_count_2 tb_0mqh341\">\n                <div  data-lazy=\"1\" class=\"module_column sub_column col4-2 tb_gzs6130 first\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_o4w7401   \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <h2 style=\"text-align: center;\"><b>Capacidades b\u00e1sicas<\/b><\/h2>    <\/div>\n<\/div>\n<!-- \/module text -->        <\/div>\n                    <div  data-lazy=\"1\" class=\"module_column sub_column col4-2 tb_sk75647 last\">\n                    <!-- module icon -->\n<div  class=\"module module-icon tb_dz2h647  large  icon_horizontal \" data-lazy=\"1\">\n\t\t\t<div class=\"module-icon-item\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<em class=\"tf_box\"\n\t\t\t\t\t\t\t\t\t\t\t\t style=\"color:#8cc53f\"\t\t\t\t\t><svg  class=\"tf_fa tf-fas-circle-check\" aria-hidden=\"true\"><use href=\"#tf-fas-circle-check\"><\/use><\/svg><\/em>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>Generativos IA virtuales agentes que comprenden el lenguaje natural y el contexto.<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t<\/div>\n<!-- \/module icon -->\n<!-- module icon -->\n<div  class=\"module module-icon tb_wq2i647  large  icon_horizontal \" data-lazy=\"1\">\n\t\t\t<div class=\"module-icon-item\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<em class=\"tf_box\"\n\t\t\t\t\t\t\t\t\t\t\t\t style=\"color:#8cc53f\"\t\t\t\t\t><svg  class=\"tf_fa tf-fas-circle-check\" aria-hidden=\"true\"><use href=\"#tf-fas-circle-check\"><\/use><\/svg><\/em>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>Aut\u00f3noma resoluci\u00f3n de incidentes con toma de decisiones predictiva.<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t<\/div>\n<!-- \/module icon -->\n<!-- module icon -->\n<div  class=\"module module-icon tb_7qho647  large  icon_horizontal \" data-lazy=\"1\">\n\t\t\t<div class=\"module-icon-item\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<em class=\"tf_box\"\n\t\t\t\t\t\t\t\t\t\t\t\t style=\"color:#8cc53f\"\t\t\t\t\t><svg  class=\"tf_fa tf-fas-circle-check\" aria-hidden=\"true\"><use href=\"#tf-fas-circle-check\"><\/use><\/svg><\/em>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>Resumen autom\u00e1tico de casos y creaci\u00f3n de art\u00edculos de conocimiento.<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t<\/div>\n<!-- \/module icon -->\n<!-- module icon -->\n<div  class=\"module module-icon tb_39iw647  large  icon_horizontal \" data-lazy=\"1\">\n\t\t\t<div class=\"module-icon-item\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<em class=\"tf_box\"\n\t\t\t\t\t\t\t\t\t\t\t\t style=\"color:#8cc53f\"\t\t\t\t\t><svg  class=\"tf_fa tf-fas-circle-check\" aria-hidden=\"true\"><use href=\"#tf-fas-circle-check\"><\/use><\/svg><\/em>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>Comunicaci\u00f3n omnicanal a trav\u00e9s de chat, WhatsApp, Teams, Telegram, correo electr\u00f3nico y voz.<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t<\/div>\n<!-- \/module icon -->\n<!-- module icon -->\n<div  class=\"module module-icon tb_p8e3647  large  icon_horizontal \" data-lazy=\"1\">\n\t\t\t<div class=\"module-icon-item\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<em class=\"tf_box\"\n\t\t\t\t\t\t\t\t\t\t\t\t style=\"color:#8cc53f\"\t\t\t\t\t><svg  class=\"tf_fa tf-fas-circle-check\" aria-hidden=\"true\"><use href=\"#tf-fas-circle-check\"><\/use><\/svg><\/em>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>An\u00e1lisis impulsados por IA para la optimizaci\u00f3n de los servicios y la mejora de los SLA.<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t<\/div>\n<!-- \/module icon -->\n<!-- module icon -->\n<div  class=\"module module-icon tb_3cip647  large  icon_horizontal \" data-lazy=\"1\">\n\t\t\t<div class=\"module-icon-item\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<em class=\"tf_box\"\n\t\t\t\t\t\t\t\t\t\t\t\t style=\"color:#8cc53f\"\t\t\t\t\t><svg  class=\"tf_fa tf-fas-circle-check\" aria-hidden=\"true\"><use href=\"#tf-fas-circle-check\"><\/use><\/svg><\/em>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>Integraci\u00f3n perfecta con los flujos de trabajo de ITSM y los procesos empresariales.<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t<\/div>\n<!-- \/module icon -->\n        <\/div>\n                    <\/div>\n                <\/div>\n                        <\/div>\n        <\/div>\n                        <div  data-anchor=\"why\" data-hide-anchor=\"1\" data-lazy=\"1\" class=\"module_row themify_builder_row tb_has_section tb_section-why tb_qxbw444 tf_w hide-tablet hide-tablet_landscape hide-mobile\">\n                        <div class=\"row_inner col_align_top tb_col_count_1 tf_box tf_rel\">\n                        <div  data-lazy=\"1\" class=\"module_column tb-column col-full tb_vst7051 first\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_ewew004   \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <h2 style=\"text-align: center;\"><strong>\u00bfPor qu\u00e9? <span style=\"color: #8cc53f;\">CITSmart X\u00b2 ITSM<\/span><\/strong><\/h2>    <\/div>\n<\/div>\n<!-- \/module text -->        <div  data-lazy=\"1\" class=\"module_subrow themify_builder_sub_row tf_w col_align_bottom tb_col_count_2 tb_f8w8505\">\n                <div  data-lazy=\"1\" class=\"module_column sub_column col4-2 tb_904t061 first\">\n                    <!-- module image -->\n<div  class=\"module module-image tb_c4qq373 image-top   tf_mw\" data-lazy=\"1\">\n        <div class=\"image-wrap tf_rel tf_mw\">\n            <img loading=\"lazy\" decoding=\"async\" width=\"852\" height=\"674\" src=\"https:\/\/dev.centralit-global.com\/wp-content\/uploads\/2025\/10\/AI-Agents-for-ITSM_Guia_6.png\" class=\"wp-post-image wp-image-4119\" title=\"AI Agents for ITSM_Guia_6\" alt=\"AI Agents for ITSM_Guia_6\" srcset=\"https:\/\/dev.centralit-global.com\/wp-content\/uploads\/2025\/10\/AI-Agents-for-ITSM_Guia_6.png 852w, https:\/\/dev.centralit-global.com\/wp-content\/uploads\/2025\/10\/AI-Agents-for-ITSM_Guia_6-300x237.png 300w, https:\/\/dev.centralit-global.com\/wp-content\/uploads\/2025\/10\/AI-Agents-for-ITSM_Guia_6-768x608.png 768w\" sizes=\"auto, (max-width: 852px) 100vw, 852px\" \/>    \n        <\/div>\n    <!-- \/image-wrap -->\n    \n        <\/div>\n<!-- \/module image -->        <\/div>\n                    <div  data-lazy=\"1\" class=\"module_column sub_column col4-2 tb_mpgj943 last\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_3xn0304   \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <p><span style=\"font-weight: 400;\">A diferencia de las herramientas ITSM tradicionales, <\/span><b>CITSmart X<\/b><span style=\"font-weight: 400;\"> combina <\/span><b>IA generativa<\/b><span style=\"font-weight: 400;\">, <\/span><b>agentes aut\u00f3nomos<\/b><span style=\"font-weight: 400;\"> y <\/span><b>orquestaci\u00f3n de servicios<\/b><span style=\"font-weight: 400;\"> en una \u00fanica plataforma, conectando inteligencia, automatizaci\u00f3n y experiencia.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">No solo automatiza; evoluciona con tu organizaci\u00f3n, convirtiendo la gesti\u00f3n de servicios en una <\/span><b>ventaja estrat\u00e9gica advantage<\/b><span style=\"font-weight: 400;\">. <\/span><\/p>\n<p><b>Tu servicio de asistencia t\u00e9cnica. Reinventado. <\/b><\/p>\n<p><span style=\"font-weight: 400;\">Del soporte a la inteligencia. De los tickets a la transformaci\u00f3n. <\/span><\/p>    <\/div>\n<\/div>\n<!-- \/module text -->        <\/div>\n                    <\/div>\n                <\/div>\n                        <\/div>\n        <\/div>\n                        <div  data-anchor=\"why\" data-hide-anchor=\"1\" data-lazy=\"1\" class=\"module_row themify_builder_row tb_has_section tb_section-why tb_yrdy640 tf_w hide-desktop\">\n                        <div class=\"row_inner col_align_top tb_col_count_1 tf_box tf_rel\">\n                        <div  data-lazy=\"1\" class=\"module_column tb-column col-full tb_j33u632 first\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_6xqs033   \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <h2 style=\"text-align: center;\"><strong>\u00bfPor qu\u00e9? <span style=\"color: #8cc53f;\">CITSmart X\u00b2 ITSM<\/span><\/strong><\/h2>    <\/div>\n<\/div>\n<!-- \/module text -->        <div  data-lazy=\"1\" class=\"module_subrow themify_builder_sub_row tf_w col_align_middle tb_col_count_2 tb_fc44410\">\n                <div  data-lazy=\"1\" class=\"module_column sub_column col4-2 tb_tz8f466 first\">\n                    <!-- module image -->\n<div  class=\"module module-image tb_wszy041 image-top   tf_mw\" data-lazy=\"1\">\n        <div class=\"image-wrap tf_rel tf_mw\">\n            <img loading=\"lazy\" decoding=\"async\" width=\"852\" height=\"674\" src=\"https:\/\/dev.centralit-global.com\/wp-content\/uploads\/2025\/10\/AI-Agents-for-ITSM_Guia_6.png\" class=\"wp-post-image wp-image-4119\" title=\"AI Agents for ITSM_Guia_6\" alt=\"AI Agents for ITSM_Guia_6\" srcset=\"https:\/\/dev.centralit-global.com\/wp-content\/uploads\/2025\/10\/AI-Agents-for-ITSM_Guia_6.png 852w, https:\/\/dev.centralit-global.com\/wp-content\/uploads\/2025\/10\/AI-Agents-for-ITSM_Guia_6-300x237.png 300w, https:\/\/dev.centralit-global.com\/wp-content\/uploads\/2025\/10\/AI-Agents-for-ITSM_Guia_6-768x608.png 768w\" sizes=\"auto, (max-width: 852px) 100vw, 852px\" \/>    \n        <\/div>\n    <!-- \/image-wrap -->\n    \n        <\/div>\n<!-- \/module image -->        <\/div>\n                    <div  data-lazy=\"1\" class=\"module_column sub_column col4-2 tb_4w8i834 last\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_h6iz061   \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <p><span style=\"font-weight: 400;\">A diferencia de las herramientas ITSM tradicionales, <\/span><b>CITSmart X<\/b><span style=\"font-weight: 400;\"> combina <\/span><b>IA generativa<\/b><span style=\"font-weight: 400;\">, <\/span><b>agentes aut\u00f3nomos<\/b><span style=\"font-weight: 400;\"> y <\/span><b>orquestaci\u00f3n de servicios<\/b><span style=\"font-weight: 400;\"> en una \u00fanica plataforma, conectando inteligencia, automatizaci\u00f3n y experiencia.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">No solo automatiza; evoluciona con tu organizaci\u00f3n, convirtiendo la gesti\u00f3n de servicios en una <\/span><b>ventaja estrat\u00e9gica advantage<\/b><span style=\"font-weight: 400;\">. <\/span><\/p>\n<p><b>Tu servicio de asistencia t\u00e9cnica. Reinventado. <\/b><\/p>\n<p><span style=\"font-weight: 400;\">Del soporte a la inteligencia. De los tickets a la transformaci\u00f3n. <\/span><\/p>    <\/div>\n<\/div>\n<!-- \/module text -->        <\/div>\n                    <\/div>\n                <\/div>\n                        <\/div>\n        <\/div>\n                        <div  data-anchor=\"results\" data-hide-anchor=\"1\" data-css_id=\"sllt000\" data-lazy=\"1\" class=\"module_row themify_builder_row fullwidth tb_has_section tb_section-results tb_sllt000 tf_w hide-tablet hide-tablet_landscape hide-mobile\">\n                        <div class=\"row_inner col_align_top tb_col_count_1 tf_box tf_rel\">\n                        <div  data-lazy=\"1\" class=\"module_column tb-column col-full tb_8dwc030 first\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_abho740   \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <h2 style=\"text-align: center;\"><strong>Resultados e impacto<\/strong><\/h2>    <\/div>\n<\/div>\n<!-- \/module text -->        <div  data-lazy=\"1\" class=\"module_subrow themify_builder_sub_row tf_w col_align_middle tb_col_count_4 tb_6re3330\">\n                <div  data-lazy=\"1\" class=\"module_column sub_column col4-1 tb_akos704 first\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_to4m000   \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <h3 style=\"text-align: center;\"><span style=\"font-weight: 400;\">60 % menos <\/span><\/h3>\n<p style=\"text-align: center;\"><span style=\"font-weight: 400;\">manual de tickets<\/span><span style=\"font-weight: 400;\">ts.<\/span><\/p>    <\/div>\n<\/div>\n<!-- \/module text -->        <\/div>\n                    <div  data-lazy=\"1\" class=\"module_column sub_column col4-1 tb_o5o9717\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_jmk4014   \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <h3 style=\"text-align: center;\"><span style=\"font-weight: 400;\">40 % m\u00e1s r\u00e1pido <\/span><\/h3>\n<p style=\"text-align: center;\"><span style=\"font-weight: 400;\">tiempo de resoluci\u00f3n.<\/span><\/p>    <\/div>\n<\/div>\n<!-- \/module text -->        <\/div>\n                    <div  data-lazy=\"1\" class=\"module_column sub_column col4-1 tb_vkza170\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_oun5000   \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <h3 style=\"text-align: center;\"><span style=\"font-weight: 400;\">90 % de satisfacci\u00f3n <\/span><span style=\"font-weight: 400;\">\u00edndice<\/span> <\/h3>\n<p style=\"text-align: center;\"><span style=\"font-weight: 400;\">con conversacional IA.<\/span><\/p>    <\/div>\n<\/div>\n<!-- \/module text -->        <\/div>\n                    <div  data-lazy=\"1\" class=\"module_column sub_column col4-1 tb_8t2p148 last\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_sj5z101   \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <h3 style=\"text-align: center;\"><span style=\"font-weight: 400;\">Hasta un 50 % de descuento <\/span><\/h3>\n<p style=\"text-align: center;\"><span style=\"font-weight: 400;\">en costes operativos.<\/span><\/p>    <\/div>\n<\/div>\n<!-- \/module text -->        <\/div>\n                    <\/div>\n                <\/div>\n                        <\/div>\n        <\/div>\n                        <div  data-anchor=\"results\" data-hide-anchor=\"1\" data-lazy=\"1\" class=\"module_row themify_builder_row tb_has_section tb_section-results tb_tcyd003 tf_w hide-desktop\">\n                        <div class=\"row_inner col_align_top tb_col_count_1 tf_box tf_rel\">\n                        <div  data-lazy=\"1\" class=\"module_column tb-column col-full tb_eerr434 first\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_8vnc134   \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <h2 style=\"text-align: center;\"><strong>Resultados e impacto<\/strong><\/h2>    <\/div>\n<\/div>\n<!-- \/module text -->        <div  data-lazy=\"1\" class=\"module_subrow themify_builder_sub_row tf_w col_align_middle tb_col_count_4 tb_94l6401\">\n                <div  data-lazy=\"1\" class=\"module_column sub_column col4-1 tb_8bjp000 first\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_by17190   \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <h3 style=\"text-align: center;\"><span style=\"font-weight: 400;\">60 % menos <\/span><\/h3>\n<p style=\"text-align: center;\">manual entradas.<\/p>    <\/div>\n<\/div>\n<!-- \/module text -->        <\/div>\n                    <div  data-lazy=\"1\" class=\"module_column sub_column col4-1 tb_2rka134\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_epti104   \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <h3 style=\"text-align: center;\"><span style=\"font-weight: 400;\">40 % m\u00e1s r\u00e1pido <\/span><\/h3>\n<p style=\"text-align: center;\"><span style=\"font-weight: 400;\">tiempo de resoluci\u00f3n.<\/span><\/p>    <\/div>\n<\/div>\n<!-- \/module text -->        <\/div>\n                    <div  data-lazy=\"1\" class=\"module_column sub_column col4-1 tb_itzi990\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_ae0y031   \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <h3 style=\"text-align: center;\"><span style=\"font-weight: 400;\">90 % de satisfacci\u00f3n <\/span><span style=\"font-weight: 400;\">\u00edndice<\/span> <\/h3>\n<p style=\"text-align: center;\"><span style=\"font-weight: 400;\">con conversacional IA.<\/span><\/p>    <\/div>\n<\/div>\n<!-- \/module text -->        <\/div>\n                    <div  data-lazy=\"1\" class=\"module_column sub_column col4-1 tb_46hv090 last\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_38wh446   \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <h3 style=\"text-align: center;\"><span style=\"font-weight: 400;\">Hasta un 50 % de descuento <\/span><\/h3>\n<p style=\"text-align: center;\"><span style=\"font-weight: 400;\">en costes operativos.<\/span><\/p>    <\/div>\n<\/div>\n<!-- \/module text -->        <\/div>\n                    <\/div>\n                <\/div>\n                        <\/div>\n        <\/div>\n                        <div  data-anchor=\"results\" data-hide-anchor=\"1\" data-lazy=\"1\" class=\"module_row themify_builder_row tb_has_section tb_section-results tb_6zzz880 tf_w hide-tablet hide-tablet_landscape hide-mobile\">\n                        <div class=\"row_inner col_align_top tb_col_count_1 tf_box tf_rel\">\n                        <div  data-lazy=\"1\" class=\"module_column tb-column col-full tb_dk8d130 first\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_0xl3000   \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <h2 style=\"text-align: center;\">V\u00e9alo en acci\u00f3n<\/h2>    <\/div>\n<\/div>\n<!-- \/module text -->        <div  data-lazy=\"1\" class=\"module_subrow themify_builder_sub_row tf_w col_align_top tb_col_count_1 tb_h099101\">\n                <div  data-lazy=\"1\" class=\"module_column sub_column col-full tb_e1il041 first\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_kqcp404   \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <h3 style=\"text-align: center;\"><span style=\"font-weight: 400;\">Experimente el futuro del soporte inform\u00e1tico.<\/span><\/h3>    <\/div>\n<\/div>\n<!-- \/module text -->        <div  data-lazy=\"1\" class=\"module_subrow themify_builder_sub_row tf_w col_align_top tb_col_count_4 tb_fwrq198\">\n                <div  data-lazy=\"1\" class=\"module_column sub_column col4-1 tb_8d9e198 first\">\n                            <\/div>\n                    <div  data-lazy=\"1\" class=\"module_column sub_column col4-1 tb_5zzc198\">\n                    <!-- module buttons -->\n<div  class=\"module module-buttons tb_f8m3198 buttons-horizontal outline   circle buttons-fullwidth\" data-lazy=\"1\">\n        <div class=\"module-buttons-item tf_in_flx\">\n                        <a href=\"https:\/\/dev.centralit-global.com\/\" class=\"ui builder_button tf_in_flx tb_default_color\" >\n                                                Solicite una demostraci\u00f3n                                        <\/a>\n                <\/div>\n            <\/div>\n<!-- \/module buttons -->\n        <\/div>\n                    <div  data-lazy=\"1\" class=\"module_column sub_column col4-1 tb_f08l198\">\n                    <!-- module buttons -->\n<div  class=\"module module-buttons tb_rq2p198 buttons-horizontal solid   circle buttons-fullwidth\" data-lazy=\"1\">\n        <div class=\"module-buttons-item tf_in_flx\">\n                        <a href=\"https:\/\/dev.centralit-global.com\/es\/contact-us\/\" class=\"ui builder_button tf_in_flx tb_default_color\" >\n                                                Hable con un experto                                        <\/a>\n                <\/div>\n            <\/div>\n<!-- \/module buttons -->\n        <\/div>\n                    <div  data-lazy=\"1\" class=\"module_column sub_column col4-1 tb_d1d7198 last\">\n                            <\/div>\n                    <\/div>\n                <\/div>\n                    <\/div>\n                <\/div>\n                        <\/div>\n        <\/div>\n                        <div  data-anchor=\"results\" data-hide-anchor=\"1\" data-lazy=\"1\" class=\"module_row themify_builder_row tb_has_section tb_section-results tb_jsm9001 tf_w hide-desktop\">\n                        <div class=\"row_inner col_align_top tb_col_count_1 tf_box tf_rel\">\n                        <div  data-lazy=\"1\" class=\"module_column tb-column col-full tb_a03u006 first\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_sma4084   \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <h2 style=\"text-align: center;\">V\u00e9alo en acci\u00f3n<\/h2>    <\/div>\n<\/div>\n<!-- \/module text -->        <div  data-lazy=\"1\" class=\"module_subrow themify_builder_sub_row tf_w col_align_top tb_col_count_1 tb_lx7e444\">\n                <div  data-lazy=\"1\" class=\"module_column sub_column col-full tb_bi14104 first\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_m9wi400   \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <h3 style=\"text-align: center;\"><span style=\"font-weight: 400;\">Experimente el futuro del soporte inform\u00e1tico.<\/span><\/h3>    <\/div>\n<\/div>\n<!-- \/module text -->        <div  data-lazy=\"1\" class=\"module_subrow themify_builder_sub_row tf_w col_align_top tb_col_count_2 tb_svg5011\">\n                <div  data-lazy=\"1\" class=\"module_column sub_column col4-2 tb_f1de967 first\">\n                    <!-- module buttons -->\n<div  class=\"module module-buttons tb_lyhp967 buttons-horizontal outline   circle buttons-fullwidth\" data-lazy=\"1\">\n        <div class=\"module-buttons-item tf_in_flx\">\n                        <a href=\"https:\/\/dev.centralit-global.com\/\" class=\"ui builder_button tf_in_flx tb_default_color\" >\n                                                Solicite una demostraci\u00f3n                                        <\/a>\n                <\/div>\n            <\/div>\n<!-- \/module buttons -->\n        <\/div>\n                    <div  data-lazy=\"1\" class=\"module_column sub_column col4-2 tb_cxmh967 last\">\n                    <!-- module buttons -->\n<div  class=\"module module-buttons tb_hbf5967 buttons-horizontal solid   circle buttons-fullwidth\" data-lazy=\"1\">\n        <div class=\"module-buttons-item tf_in_flx\">\n                        <a href=\"https:\/\/dev.centralit-global.com\/es\/contact-us\/\" class=\"ui builder_button tf_in_flx tb_default_color\" >\n                                                Hable con un experto                                        <\/a>\n                <\/div>\n            <\/div>\n<!-- \/module buttons -->\n        <\/div>\n                    <\/div>\n                <\/div>\n                    <\/div>\n                <\/div>\n                        <\/div>\n        <\/div>\n        <\/div>\n<!--\/themify_builder_content-->","protected":false},"excerpt":{"rendered":"<p>Servicio de asistencia t\u00e9cnica basado en inteligencia artificial Transforme la prestaci\u00f3n de servicios con una IA que se anticipa al futuro. Potencia tu organizaci\u00f3n con un servicio de asistencia t\u00e9cnica que evoluciona por s\u00ed mismo, escucha, aprende y resuelve al instante. Servicio de asistencia t\u00e9cnica basado en inteligencia artificial Transforme la prestaci\u00f3n de servicios con [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-4120","page","type-page","status-publish","hentry","has-post-title","has-post-date","has-post-category","has-post-tag","has-post-comment","has-post-author",""],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"builder_content":"<h3><b>Servicio de asistencia t\u00e9cnica basado en inteligencia artificial<\/b><\/h3> <h2><b>Transforme la prestaci\u00f3n de servicios con una IA que se anticipa al futuro.<\/b><\/h2> <p>Potencia tu organizaci\u00f3n con un servicio de asistencia t\u00e9cnica que evoluciona por s\u00ed mismo, escucha, aprende y resuelve al instante.<\/p>\n<img src=\"https:\/\/dev.centralit-global.com\/wp-content\/uploads\/2025\/10\/Predictive-Service-Operations_Guia_6.png\" title=\"Predictive Service Operations_Guia_6\" alt=\"Predictive Service Operations_Guia_6\" srcset=\"https:\/\/dev.centralit-global.com\/wp-content\/uploads\/2025\/10\/Predictive-Service-Operations_Guia_6.png 852w, https:\/\/dev.centralit-global.com\/wp-content\/uploads\/2025\/10\/Predictive-Service-Operations_Guia_6-300x237.png 300w, https:\/\/dev.centralit-global.com\/wp-content\/uploads\/2025\/10\/Predictive-Service-Operations_Guia_6-768x608.png 768w\" sizes=\"(max-width: 852px) 100vw, 852px\" \/>\n<h3 style=\"text-align: center;\"><b>Servicio de asistencia t\u00e9cnica basado en inteligencia artificial<\/b><\/h3> <h2 style=\"text-align: center;\"><b>Transforme la prestaci\u00f3n de servicios con una IA que se anticipa al futuro.<\/b><\/h2> <p style=\"text-align: center;\">Potencia tu organizaci\u00f3n con un servicio de asistencia t\u00e9cnica que evoluciona por s\u00ed mismo, escucha, aprende y resuelve al instante.<\/p>\n<img src=\"https:\/\/dev.centralit-global.com\/wp-content\/uploads\/2025\/10\/Predictive-Service-Operations_Guia_6.png\" title=\"Predictive Service Operations_Guia_6\" alt=\"Predictive Service Operations_Guia_6\" srcset=\"https:\/\/dev.centralit-global.com\/wp-content\/uploads\/2025\/10\/Predictive-Service-Operations_Guia_6.png 852w, https:\/\/dev.centralit-global.com\/wp-content\/uploads\/2025\/10\/Predictive-Service-Operations_Guia_6-300x237.png 300w, https:\/\/dev.centralit-global.com\/wp-content\/uploads\/2025\/10\/Predictive-Service-Operations_Guia_6-768x608.png 768w\" sizes=\"(max-width: 852px) 100vw, 852px\" \/>\n<p style=\"text-align: center;\"><a href=\"#how-it-works\"><strong> \u00bfC\u00f3mo funciona?<\/strong><\/a><\/p>\n<p style=\"text-align: center;\"><a href=\"#key-benefits\"><strong>Ventajas principales<\/strong><\/a><\/p>\n<p style=\"text-align: center;\"><a href=\"#core-capabilities\"><strong> Capacidades b\u00e1sicas<\/strong><\/a><\/p>\n<p style=\"text-align: center;\"><a href=\"#why\"><strong>\u00bfPor qu\u00e9 CITSmart X\u00b2 ITSM?<\/strong><\/a><\/p>\n<p style=\"text-align: center;\"><a href=\"#results\"><strong>Resultados Efectos <\/strong><\/a><\/p>\n\n<h2>Resumen general<\/h2> <p>El <b>Servicio de asistencia aut\u00f3noma<\/b> impulsado por <b>IA generativa<\/b> transforma la forma en que las organizaciones prestan asistencia.<\/p> <p>Sustituye los modelos de servicio tradicionales y reactivos por un <b>ecosistema inteligente, predictivo y conversacional<\/b> en el que la IA y los agentes aut\u00f3nomos colaboran para ofrecer un servicio instant\u00e1neo, preciso y personalizado.<\/p> <p>Cada interacci\u00f3n alimenta el aprendizaje continuo, haciendo que el sistema sea m\u00e1s inteligente, m\u00e1s r\u00e1pido y m\u00e1s contextual con el tiempo.<\/p> <p>El resultado: menos tickets, m\u00e1s r\u00e1pidas resoluciones, usuarios m\u00e1s satisfechos usuarios, y un equipo de TI m\u00e1s estrat\u00e9gico.<\/p>\n<h2 style=\"text-align: center;\">Resumen general<\/h2> <p style=\"text-align: center;\">El <b>Servicio de asistencia aut\u00f3noma<\/b> impulsado por <b>IA generativa<\/b> transforma la forma en que las organizaciones prestan asistencia.<\/p> <p style=\"text-align: center;\">Sustituye los modelos de servicio tradicionales y reactivos por un <b>ecosistema inteligente, predictivo y conversacional<\/b> en el que la IA y los agentes aut\u00f3nomos colaboran para ofrecer un servicio instant\u00e1neo, preciso y personalizado.<\/p> <p style=\"text-align: center;\">Cada interacci\u00f3n alimenta el aprendizaje continuo, haciendo que el sistema sea m\u00e1s inteligente, m\u00e1s r\u00e1pido y m\u00e1s contextual con el tiempo.<\/p> <p style=\"text-align: center;\">El resultado: menos tickets, m\u00e1s r\u00e1pidas resoluciones, usuarios m\u00e1s satisfechos usuarios, y un equipo de TI m\u00e1s estrat\u00e9gico.<\/p>\n<h2 style=\"text-align: center;\"><b>C\u00f3mo funciona<\/b><\/h2>\n<ul><li><h4>IA conversacional<\/h4><p>Interact\u00faa de forma natural con los usuarios, comprendiendo sus intenciones y sus emociones a trav\u00e9s del lenguaje natural (natural language).<\/p><\/li><li><h4>Aut\u00f3nomos agentes<\/h4><p>Analizar, clasificar y resolver incidentes. <\/p><\/li><li><h4>IA generativa<\/h4><p>Resume conversaciones, documenta resoluciones y actualiza la base de conocimientos en tiempo real.<\/p><\/li><li><h4>Modelos de aprendizaje continuo<\/h4><p>Evoluciona con cada interacci\u00f3n, mejorando la precisi\u00f3n y la toma de decisiones.<\/p><\/li><li><h4>Integraci\u00f3n integral<\/h4><p>Garantiza experiencias coherentes en todos los flujos de trabajo de ITSM y entornos omnicanal .<\/p><\/li><\/ul>\n<p>Interact\u00faa de forma natural con los usuarios, comprendiendo sus intenciones y sus emociones a trav\u00e9s del lenguaje natural (natural language).<\/p>\n<p>Analizar, clasificar y resolver incidentes. <\/p>\n<p>Resume conversaciones, documenta resoluciones y actualiza la base de conocimientos en tiempo real.<\/p>\n<p>Evoluciona con cada interacci\u00f3n, mejorando la precisi\u00f3n y la toma de decisiones.<\/p>\n<p>Garantiza experiencias coherentes en todos los flujos de trabajo de ITSM y entornos omnicanal .<\/p>\n<h2 style=\"text-align: center;\"><b>C\u00f3mo funciona<\/b><\/h2>\n<ul><li><h4>IA conversacional<\/h4><p>Interact\u00faa de forma natural con los usuarios, comprendiendo sus intenciones y sus emociones a trav\u00e9s del lenguaje natural (natural language).<\/p><\/li><li><h4>Aut\u00f3nomos agentes<\/h4><p>Analizar, clasificar y resolver incidentes. <\/p><\/li><li><h4>IA generativa<\/h4><p>Resume conversaciones, documenta resoluciones y actualiza la base de conocimientos en tiempo real.<\/p><\/li><li><h4>Modelos de aprendizaje continuo<\/h4><p>Evoluciona con cada interacci\u00f3n, mejorando la precisi\u00f3n y la toma de decisiones.<\/p><\/li><li><h4>Integraci\u00f3n integral<\/h4><p>Garantiza experiencias coherentes en todos los flujos de trabajo de ITSM y entornos omnicanal .<\/p><\/li><\/ul>\n<p>Interact\u00faa de forma natural con los usuarios, comprendiendo sus intenciones y sus emociones a trav\u00e9s del lenguaje natural (natural language).<\/p>\n<p>Analizar, clasificar y resolver incidentes. <\/p>\n<p>Resume conversaciones, documenta resoluciones y actualiza la base de conocimientos en tiempo real.<\/p>\n<p>Evoluciona con cada interacci\u00f3n, mejorando la precisi\u00f3n y la toma de decisiones.<\/p>\n<p>Garantiza experiencias coherentes en todos los flujos de trabajo de ITSM y entornos omnicanal .<\/p>\n<h2 style=\"text-align: center;\"><strong>Ventajas principales<\/strong><\/h2>\n<svg> <circle r=\"calc(50% - 1.50px)\" cx=\"50%\" cy=\"50%\" stroke-width=\"3\"\/> <circle r=\"calc(50% - 1.50px)\" cx=\"50%\" cy=\"50%\" stroke=\"#e6e6e6\" stroke-width=\"3\" data-progress=\"100\" stroke-dasharray=\"0,10000\"\/> <\/svg> <em style=\"color:#8cc53f\"><svg aria-hidden=\"true\"><use href=\"#tf-fas-clock-rotate-left\"><\/use><\/svg><\/em> \n <h3> Resoluci\u00f3n instant\u00e1nea <\/h3> <p>Reduzca el tiempo de gesti\u00f3n con la automatizaci\u00f3n impulsada por IA y la ejecuci\u00f3n aut\u00f3noma.<\/p>\n<svg> <circle r=\"calc(50% - 1.50px)\" cx=\"50%\" cy=\"50%\" stroke-width=\"3\"\/> <circle r=\"calc(50% - 1.50px)\" cx=\"50%\" cy=\"50%\" stroke=\"#e6e6e6\" stroke-width=\"3\" data-progress=\"100\" stroke-dasharray=\"0,10000\"\/> <\/svg> <em style=\"color:#8cc53f\"><svg aria-hidden=\"true\"><use href=\"#tf-fas-comments\"><\/use><\/svg><\/em> \n <h3> Experiencia conversacional <\/h3> <p>Proporcione interacciones intuitivas y similares a las humanas a trav\u00e9s del chat, la voz y los portales.<\/p>\n<svg> <circle r=\"calc(50% - 1.50px)\" cx=\"50%\" cy=\"50%\" stroke-width=\"3\"\/> <circle r=\"calc(50% - 1.50px)\" cx=\"50%\" cy=\"50%\" stroke=\"#e6e6e6\" stroke-width=\"3\" data-progress=\"100\" stroke-dasharray=\"0,10000\"\/> <\/svg> <em style=\"color:#8cc53f\"><svg aria-hidden=\"true\"><use href=\"#tf-fas-brain\"><\/use><\/svg><\/em> \n <h3> Aprendizaje inteligente <\/h3> <p>Mejora continua impulsada por el aprendizaje autom\u00e1tico y la inteligencia generativa.<\/p>\n<svg> <circle r=\"calc(50% - 1.50px)\" cx=\"50%\" cy=\"50%\" stroke-width=\"3\"\/> <circle r=\"calc(50% - 1.50px)\" cx=\"50%\" cy=\"50%\" stroke=\"#e6e6e6\" stroke-width=\"3\" data-progress=\"100\" stroke-dasharray=\"0,10000\"\/> <\/svg> <em style=\"color:#8cc53f\"><svg aria-hidden=\"true\"><use href=\"#tf-fas-donate\"><\/use><\/svg><\/em> \n <h3> Eficiencia operativa <\/h3> <p>Reducci\u00f3n de hasta el 60 % en el volumen de tickets y optimizaci\u00f3n cuantificable de los costes.<\/p>\n<svg> <circle r=\"calc(50% - 1.50px)\" cx=\"50%\" cy=\"50%\" stroke-width=\"3\"\/> <circle r=\"calc(50% - 1.50px)\" cx=\"50%\" cy=\"50%\" stroke=\"#e6e6e6\" stroke-width=\"3\" data-progress=\"100\" stroke-dasharray=\"0,10000\"\/> <\/svg> <em style=\"color:#8cc53f\"><svg aria-hidden=\"true\"><use href=\"#tf-fas-infinity\"><\/use><\/svg><\/em> \n <h3> Siempre Activado <\/h3> <p>Ofrece asistencia ininterrumpida las 24 horas del d\u00eda, los 7 d\u00edas de la semana, que se adapta a nivel mundial sin esfuerzo adicional.<\/p>\n<h2 style=\"text-align: center;\"><strong>Ventajas principales<\/strong><\/h2>\n<svg> <circle r=\"calc(50% - 1.50px)\" cx=\"50%\" cy=\"50%\" stroke-width=\"3\"\/> <circle r=\"calc(50% - 1.50px)\" cx=\"50%\" cy=\"50%\" stroke=\"#e6e6e6\" stroke-width=\"3\" data-progress=\"100\" stroke-dasharray=\"0,10000\"\/> <\/svg> <em style=\"color:#8cc53f\"><svg aria-hidden=\"true\"><use href=\"#tf-fas-clock-rotate-left\"><\/use><\/svg><\/em> \n <h3> Resoluci\u00f3n instant\u00e1nea <\/h3> <p>Reduzca el tiempo de gesti\u00f3n con la automatizaci\u00f3n impulsada por IA y la ejecuci\u00f3n aut\u00f3noma.<\/p>\n<svg> <circle r=\"calc(50% - 1.50px)\" cx=\"50%\" cy=\"50%\" stroke-width=\"3\"\/> <circle r=\"calc(50% - 1.50px)\" cx=\"50%\" cy=\"50%\" stroke=\"#e6e6e6\" stroke-width=\"3\" data-progress=\"100\" stroke-dasharray=\"0,10000\"\/> <\/svg> <em style=\"color:#8cc53f\"><svg aria-hidden=\"true\"><use href=\"#tf-fas-comments\"><\/use><\/svg><\/em> \n <h3> Experiencia conversacional <\/h3> <p>Proporcione interacciones intuitivas y similares a las humanas a trav\u00e9s del chat, la voz y los portales.<\/p>\n<svg> <circle r=\"calc(50% - 1.50px)\" cx=\"50%\" cy=\"50%\" stroke-width=\"3\"\/> <circle r=\"calc(50% - 1.50px)\" cx=\"50%\" cy=\"50%\" stroke=\"#e6e6e6\" stroke-width=\"3\" data-progress=\"100\" stroke-dasharray=\"0,10000\"\/> <\/svg> <em style=\"color:#8cc53f\"><svg aria-hidden=\"true\"><use href=\"#tf-fas-brain\"><\/use><\/svg><\/em> \n <h3> Aprendizaje inteligente <\/h3> <p>Mejora continua impulsada por el aprendizaje autom\u00e1tico y la inteligencia generativa.<\/p>\n<svg> <circle r=\"calc(50% - 1.50px)\" cx=\"50%\" cy=\"50%\" stroke-width=\"3\"\/> <circle r=\"calc(50% - 1.50px)\" cx=\"50%\" cy=\"50%\" stroke=\"#e6e6e6\" stroke-width=\"3\" data-progress=\"100\" stroke-dasharray=\"0,10000\"\/> <\/svg> <em style=\"color:#8cc53f\"><svg aria-hidden=\"true\"><use href=\"#tf-fas-donate\"><\/use><\/svg><\/em> \n <h3> Eficiencia operativa <\/h3> <p>Reducci\u00f3n de hasta el 60 % en el volumen de tickets y optimizaci\u00f3n cuantificable de los costes.<\/p>\n<svg> <circle r=\"calc(50% - 1.50px)\" cx=\"50%\" cy=\"50%\" stroke-width=\"3\"\/> <circle r=\"calc(50% - 1.50px)\" cx=\"50%\" cy=\"50%\" stroke=\"#e6e6e6\" stroke-width=\"3\" data-progress=\"100\" stroke-dasharray=\"0,10000\"\/> <\/svg> <em style=\"color:#8cc53f\"><svg aria-hidden=\"true\"><use href=\"#tf-fas-infinity\"><\/use><\/svg><\/em> \n <h3> Siempre Activado <\/h3> <p>Ofrece asistencia ininterrumpida las 24 horas del d\u00eda, los 7 d\u00edas de la semana, que se adapta a nivel mundial sin esfuerzo adicional.<\/p>\n<h2 style=\"text-align: left;\"><b>Capacidades b\u00e1sicas<\/b><\/h2>\n<em style=\"color:#8cc53f\" ><svg aria-hidden=\"true\"><use href=\"#tf-fas-circle-check\"><\/use><\/svg><\/em> Generativos IA virtuales agentes que comprenden el lenguaje natural y el contexto.\n<em style=\"color:#8cc53f\" ><svg aria-hidden=\"true\"><use href=\"#tf-fas-circle-check\"><\/use><\/svg><\/em> Aut\u00f3noma resoluci\u00f3n de incidentes con toma de decisiones predictiva.\n<em style=\"color:#8cc53f\" ><svg aria-hidden=\"true\"><use href=\"#tf-fas-circle-check\"><\/use><\/svg><\/em> Resumen autom\u00e1tico de casos y creaci\u00f3n de art\u00edculos de conocimiento.\n<em style=\"color:#8cc53f\" ><svg aria-hidden=\"true\"><use href=\"#tf-fas-circle-check\"><\/use><\/svg><\/em> Comunicaci\u00f3n omnicanal a trav\u00e9s de chat, WhatsApp, Teams, Telegram, correo electr\u00f3nico y voz.\n<em style=\"color:#8cc53f\" ><svg aria-hidden=\"true\"><use href=\"#tf-fas-circle-check\"><\/use><\/svg><\/em> An\u00e1lisis impulsados por IA para la optimizaci\u00f3n de los servicios y la mejora de los SLA.\n<em style=\"color:#8cc53f\" ><svg aria-hidden=\"true\"><use href=\"#tf-fas-circle-check\"><\/use><\/svg><\/em> Integraci\u00f3n perfecta con los flujos de trabajo de ITSM y los procesos empresariales.\n<h2 style=\"text-align: center;\"><b>Capacidades b\u00e1sicas<\/b><\/h2>\n<em style=\"color:#8cc53f\" ><svg aria-hidden=\"true\"><use href=\"#tf-fas-circle-check\"><\/use><\/svg><\/em> Generativos IA virtuales agentes que comprenden el lenguaje natural y el contexto.\n<em style=\"color:#8cc53f\" ><svg aria-hidden=\"true\"><use href=\"#tf-fas-circle-check\"><\/use><\/svg><\/em> Aut\u00f3noma resoluci\u00f3n de incidentes con toma de decisiones predictiva.\n<em style=\"color:#8cc53f\" ><svg aria-hidden=\"true\"><use href=\"#tf-fas-circle-check\"><\/use><\/svg><\/em> Resumen autom\u00e1tico de casos y creaci\u00f3n de art\u00edculos de conocimiento.\n<em style=\"color:#8cc53f\" ><svg aria-hidden=\"true\"><use href=\"#tf-fas-circle-check\"><\/use><\/svg><\/em> Comunicaci\u00f3n omnicanal a trav\u00e9s de chat, WhatsApp, Teams, Telegram, correo electr\u00f3nico y voz.\n<em style=\"color:#8cc53f\" ><svg aria-hidden=\"true\"><use href=\"#tf-fas-circle-check\"><\/use><\/svg><\/em> An\u00e1lisis impulsados por IA para la optimizaci\u00f3n de los servicios y la mejora de los SLA.\n<em style=\"color:#8cc53f\" ><svg aria-hidden=\"true\"><use href=\"#tf-fas-circle-check\"><\/use><\/svg><\/em> Integraci\u00f3n perfecta con los flujos de trabajo de ITSM y los procesos empresariales.\n<h2 style=\"text-align: center;\"><strong>\u00bfPor qu\u00e9? CITSmart X\u00b2 ITSM<\/strong><\/h2>\n<img src=\"https:\/\/dev.centralit-global.com\/wp-content\/uploads\/2025\/10\/AI-Agents-for-ITSM_Guia_6.png\" title=\"AI Agents for ITSM_Guia_6\" alt=\"AI Agents for ITSM_Guia_6\" srcset=\"https:\/\/dev.centralit-global.com\/wp-content\/uploads\/2025\/10\/AI-Agents-for-ITSM_Guia_6.png 852w, https:\/\/dev.centralit-global.com\/wp-content\/uploads\/2025\/10\/AI-Agents-for-ITSM_Guia_6-300x237.png 300w, https:\/\/dev.centralit-global.com\/wp-content\/uploads\/2025\/10\/AI-Agents-for-ITSM_Guia_6-768x608.png 768w\" sizes=\"(max-width: 852px) 100vw, 852px\" \/>\n<p>A diferencia de las herramientas ITSM tradicionales, <b>CITSmart X<\/b> combina <b>IA generativa<\/b>, <b>agentes aut\u00f3nomos<\/b> y <b>orquestaci\u00f3n de servicios<\/b> en una \u00fanica plataforma, conectando inteligencia, automatizaci\u00f3n y experiencia.<\/p> <p>No solo automatiza; evoluciona con tu organizaci\u00f3n, convirtiendo la gesti\u00f3n de servicios en una <b>ventaja estrat\u00e9gica advantage<\/b>. <\/p> <p><b>Tu servicio de asistencia t\u00e9cnica. Reinventado. <\/b><\/p> <p>Del soporte a la inteligencia. De los tickets a la transformaci\u00f3n. <\/p>\n<h2 style=\"text-align: center;\"><strong>\u00bfPor qu\u00e9? CITSmart X\u00b2 ITSM<\/strong><\/h2>\n<img src=\"https:\/\/dev.centralit-global.com\/wp-content\/uploads\/2025\/10\/AI-Agents-for-ITSM_Guia_6.png\" title=\"AI Agents for ITSM_Guia_6\" alt=\"AI Agents for ITSM_Guia_6\" srcset=\"https:\/\/dev.centralit-global.com\/wp-content\/uploads\/2025\/10\/AI-Agents-for-ITSM_Guia_6.png 852w, https:\/\/dev.centralit-global.com\/wp-content\/uploads\/2025\/10\/AI-Agents-for-ITSM_Guia_6-300x237.png 300w, https:\/\/dev.centralit-global.com\/wp-content\/uploads\/2025\/10\/AI-Agents-for-ITSM_Guia_6-768x608.png 768w\" sizes=\"(max-width: 852px) 100vw, 852px\" \/>\n<p>A diferencia de las herramientas ITSM tradicionales, <b>CITSmart X<\/b> combina <b>IA generativa<\/b>, <b>agentes aut\u00f3nomos<\/b> y <b>orquestaci\u00f3n de servicios<\/b> en una \u00fanica plataforma, conectando inteligencia, automatizaci\u00f3n y experiencia.<\/p> <p>No solo automatiza; evoluciona con tu organizaci\u00f3n, convirtiendo la gesti\u00f3n de servicios en una <b>ventaja estrat\u00e9gica advantage<\/b>. <\/p> <p><b>Tu servicio de asistencia t\u00e9cnica. Reinventado. <\/b><\/p> <p>Del soporte a la inteligencia. De los tickets a la transformaci\u00f3n. <\/p>\n<h2 style=\"text-align: center;\"><strong>Resultados e impacto<\/strong><\/h2>\n<h3 style=\"text-align: center;\">60 % menos <\/h3> <p style=\"text-align: center;\">manual de ticketsts.<\/p>\n<h3 style=\"text-align: center;\">40 % m\u00e1s r\u00e1pido <\/h3> <p style=\"text-align: center;\">tiempo de resoluci\u00f3n.<\/p>\n<h3 style=\"text-align: center;\">90 % de satisfacci\u00f3n \u00edndice <\/h3> <p style=\"text-align: center;\">con conversacional IA.<\/p>\n<h3 style=\"text-align: center;\">Hasta un 50 % de descuento <\/h3> <p style=\"text-align: center;\">en costes operativos.<\/p>\n<h2 style=\"text-align: center;\"><strong>Resultados e impacto<\/strong><\/h2>\n<h3 style=\"text-align: center;\">60 % menos <\/h3> <p style=\"text-align: center;\">manual entradas.<\/p>\n<h3 style=\"text-align: center;\">40 % m\u00e1s r\u00e1pido <\/h3> <p style=\"text-align: center;\">tiempo de resoluci\u00f3n.<\/p>\n<h3 style=\"text-align: center;\">90 % de satisfacci\u00f3n \u00edndice <\/h3> <p style=\"text-align: center;\">con conversacional IA.<\/p>\n<h3 style=\"text-align: center;\">Hasta un 50 % de descuento <\/h3> <p style=\"text-align: center;\">en costes operativos.<\/p>\n<h2 style=\"text-align: center;\">V\u00e9alo en acci\u00f3n<\/h2>\n<h3 style=\"text-align: center;\">Experimente el futuro del soporte inform\u00e1tico.<\/h3>\n<a href=\"https:\/\/dev.centralit-global.com\/\" > Solicite una demostraci\u00f3n <\/a>\n<a href=\"https:\/\/dev.centralit-global.com\/es\/contact-us\/\" > Hable con un experto <\/a>\n<h2 style=\"text-align: center;\">V\u00e9alo en acci\u00f3n<\/h2>\n<h3 style=\"text-align: center;\">Experimente el futuro del soporte inform\u00e1tico.<\/h3>\n<a href=\"https:\/\/dev.centralit-global.com\/\" > Solicite una demostraci\u00f3n <\/a>\n<a href=\"https:\/\/dev.centralit-global.com\/es\/contact-us\/\" > Hable con un experto <\/a>","_links":{"self":[{"href":"https:\/\/dev.centralit-global.com\/es\/wp-json\/wp\/v2\/pages\/4120","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dev.centralit-global.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/dev.centralit-global.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/dev.centralit-global.com\/es\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/dev.centralit-global.com\/es\/wp-json\/wp\/v2\/comments?post=4120"}],"version-history":[{"count":5,"href":"https:\/\/dev.centralit-global.com\/es\/wp-json\/wp\/v2\/pages\/4120\/revisions"}],"predecessor-version":[{"id":4580,"href":"https:\/\/dev.centralit-global.com\/es\/wp-json\/wp\/v2\/pages\/4120\/revisions\/4580"}],"wp:attachment":[{"href":"https:\/\/dev.centralit-global.com\/es\/wp-json\/wp\/v2\/media?parent=4120"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}