{"id":4219,"date":"2025-10-03T13:08:51","date_gmt":"2025-10-03T13:08:51","guid":{"rendered":"https:\/\/dev.centralit-global.com\/service-desk-base-sur-lia\/"},"modified":"2025-11-12T18:49:46","modified_gmt":"2025-11-12T18:49:46","slug":"service-desk-base-sur-lia","status":"publish","type":"page","link":"https:\/\/dev.centralit-global.com\/fr\/service-desk-base-sur-lia\/","title":{"rendered":"Service Desk bas\u00e9 sur l&rsquo;IA"},"content":{"rendered":"<!--themify_builder_content-->\n<div id=\"themify_builder_content-4219\" data-postid=\"4219\" class=\"themify_builder_content themify_builder_content-4219 themify_builder tf_clear\">\n                    <div  data-lazy=\"1\" class=\"module_row themify_builder_row tb_uuei003 tb_first tf_w hide-tablet hide-tablet_landscape hide-mobile\">\n                        <div class=\"row_inner col_align_top tb_col_count_1 tf_box tf_rel\">\n                        <div  data-lazy=\"1\" class=\"module_column tb-column col-full tb_tgwy001 first\">\n                            <div  data-lazy=\"1\" class=\"module_subrow themify_builder_sub_row tf_w col_align_middle tb_col_count_2 tb_ihje000\">\n                <div  data-lazy=\"1\" class=\"module_column sub_column col4-2 tb_tgpe111 first\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_5ab7130    wow\" data-tf-animation=\"fadeIn\" data-tf-animation_delay=\"0.4\" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <h3><span style=\"color: #00ffff;\"><b>Service Desk bas\u00e9 sur l&rsquo;IA<\/b><\/span><\/h3>\n<h2><b>Transformez la prestation de services gr\u00e2ce \u00e0 une IA qui anticipe.<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Donnez \u00e0 votre organisation les moyens d&rsquo;agir gr\u00e2ce \u00e0 un service d&rsquo;assistance auto-\u00e9volutif qui \u00e9coute, apprend et r\u00e9sout les probl\u00e8mes instantan\u00e9ment.<\/span><\/p>    <\/div>\n<\/div>\n<!-- \/module text -->        <\/div>\n                    <div  data-lazy=\"1\" class=\"module_column sub_column col4-2 tb_54cr540 last\">\n                    <!-- module image -->\n<div  class=\"module module-image tb_j9d1046 image-center   tf_mw wow\" data-tf-animation=\"fadeInRight\" data-lazy=\"1\">\n        <div class=\"image-wrap tf_rel tf_mw\">\n            <img loading=\"lazy\" decoding=\"async\" width=\"852\" height=\"674\" src=\"https:\/\/dev.centralit-global.com\/wp-content\/uploads\/2025\/10\/Predictive-Service-Operations_Guia_6.png\" class=\"wp-post-image wp-image-4218\" title=\"Predictive Service Operations_Guia_6\" alt=\"Predictive Service Operations_Guia_6\" srcset=\"https:\/\/dev.centralit-global.com\/wp-content\/uploads\/2025\/10\/Predictive-Service-Operations_Guia_6.png 852w, https:\/\/dev.centralit-global.com\/wp-content\/uploads\/2025\/10\/Predictive-Service-Operations_Guia_6-300x237.png 300w, https:\/\/dev.centralit-global.com\/wp-content\/uploads\/2025\/10\/Predictive-Service-Operations_Guia_6-768x608.png 768w\" sizes=\"auto, (max-width: 852px) 100vw, 852px\" \/>    \n        <\/div>\n    <!-- \/image-wrap -->\n    \n        <\/div>\n<!-- \/module image -->        <\/div>\n                    <\/div>\n                <\/div>\n                        <\/div>\n        <\/div>\n                        <div  data-lazy=\"1\" class=\"module_row themify_builder_row tb_kdaa204 tf_w hide-desktop\">\n                        <div class=\"row_inner col_align_top tb_col_count_1 tf_box tf_rel\">\n                        <div  data-lazy=\"1\" class=\"module_column tb-column col-full tb_gpyv492 first\">\n                            <div  data-lazy=\"1\" class=\"module_subrow themify_builder_sub_row tf_w col_align_middle tb_col_count_2 tb_vo70044\">\n                <div  data-lazy=\"1\" class=\"module_column sub_column col4-2 tb_jouy140 first\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_xyos350    wow\" data-tf-animation=\"fadeIn\" data-tf-animation_delay=\"0.2\" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <h3 style=\"text-align: center;\"><span style=\"color: #00ffff;\"><b>Service Desk bas\u00e9 sur l&rsquo;IA<\/b><\/span><\/h3>\n<h2 style=\"text-align: center;\"><b>Transformez la prestation de services gr\u00e2ce \u00e0 une IA qui anticipe.<\/b><\/h2>\n<p style=\"text-align: center;\"><span style=\"font-weight: 400;\">Donnez \u00e0 votre organisation les moyens d&rsquo;agir gr\u00e2ce \u00e0 un service d&rsquo;assistance auto-\u00e9volutif qui \u00e9coute, apprend et r\u00e9sout les probl\u00e8mes instantan\u00e9ment.<\/span><\/p>    <\/div>\n<\/div>\n<!-- \/module text -->        <\/div>\n                    <div  data-lazy=\"1\" class=\"module_column sub_column col4-2 tb_y3ji050 last\">\n                    <!-- module image -->\n<div  class=\"module module-image tb_idx8055 image-center   tf_mw wow\" data-tf-animation=\"fadeInUp\" data-lazy=\"1\">\n        <div class=\"image-wrap tf_rel tf_mw\">\n            <img loading=\"lazy\" decoding=\"async\" width=\"852\" height=\"674\" src=\"https:\/\/dev.centralit-global.com\/wp-content\/uploads\/2025\/10\/Predictive-Service-Operations_Guia_6.png\" class=\"wp-post-image wp-image-4218\" title=\"Predictive Service Operations_Guia_6\" alt=\"Predictive Service Operations_Guia_6\" srcset=\"https:\/\/dev.centralit-global.com\/wp-content\/uploads\/2025\/10\/Predictive-Service-Operations_Guia_6.png 852w, https:\/\/dev.centralit-global.com\/wp-content\/uploads\/2025\/10\/Predictive-Service-Operations_Guia_6-300x237.png 300w, https:\/\/dev.centralit-global.com\/wp-content\/uploads\/2025\/10\/Predictive-Service-Operations_Guia_6-768x608.png 768w\" sizes=\"auto, (max-width: 852px) 100vw, 852px\" \/>    \n        <\/div>\n    <!-- \/image-wrap -->\n    \n        <\/div>\n<!-- \/module image -->        <\/div>\n                    <\/div>\n                <\/div>\n                        <\/div>\n        <\/div>\n                        <div  data-lazy=\"1\" class=\"module_row themify_builder_row tb_17ot120 tf_w hide-tablet hide-tablet_landscape hide-mobile\">\n                        <div class=\"row_inner col_align_top tb_col_count_1 tf_box tf_rel\">\n                        <div  data-lazy=\"1\" class=\"module_column tb-column col-full tb_xdr7104 first\">\n                            <div  data-lazy=\"1\" class=\"module_subrow themify_builder_sub_row tf_w col_align_bottom gutter-none tb_col_count_5 tb_pxxy552 wow\" data-tf-animation=\"fadeIn\" data-tf-animation_delay=\"0.4\">\n                <div  data-lazy=\"1\" class=\"module_column sub_column col5-1 tb_tpuo060 first\" data-tb_link=\"#how-it-works\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_67gj600   \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <p style=\"text-align: center;\"><a href=\"#how-it-works\"><strong> Comment \u00e7a marche<\/strong><\/a><\/p>    <\/div>\n<\/div>\n<!-- \/module text -->        <\/div>\n                    <div  data-lazy=\"1\" class=\"module_column sub_column col5-1 tb_4wy7260\" data-tb_link=\"#key-benefits\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_q87j103   \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <p style=\"text-align: center;\"><a href=\"#key-benefits\"><strong>Avantages principaux<\/strong><\/a><\/p>    <\/div>\n<\/div>\n<!-- \/module text -->        <\/div>\n                    <div  data-lazy=\"1\" class=\"module_column sub_column col5-1 tb_kg39146\" data-tb_link=\"#core-capabilities\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_sb00100   \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <p style=\"text-align: center;\"><a href=\"#core-capabilities\"><strong> Comp\u00e9tences de base<\/strong><\/a><\/p>    <\/div>\n<\/div>\n<!-- \/module text -->        <\/div>\n                    <div  data-lazy=\"1\" class=\"module_column sub_column col5-1 tb_6ouk010\" data-tb_link=\"#why\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_eui7612   \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <p style=\"text-align: center;\"><a href=\"#why\"><strong>Pourquoi choisir CITSmart X\u00b2 ITSM ?<\/strong><\/a><\/p>    <\/div>\n<\/div>\n<!-- \/module text -->        <\/div>\n                    <div  data-lazy=\"1\" class=\"module_column sub_column col5-1 tb_hflg206 last\" data-tb_link=\"#results\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_u6i2002   \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <p style=\"text-align: center;\"><a href=\"#results\"><strong>R\u00e9sultats et impact <\/strong><\/a><\/p>    <\/div>\n<\/div>\n<!-- \/module text -->        <\/div>\n                    <\/div>\n        <!-- module divider -->\n<div  class=\"module tf_mw module-divider tb_1d4g441 solid    wow\" data-tf-animation=\"zoomIn\" data-tf-animation_delay=\"0.6\" style=\"border-width: 2px;border-color: #8cc53f;\" data-lazy=\"1\">\n    <\/div>\n<!-- \/module divider -->\n<!-- module text -->\n<div  class=\"module module-text tb_i9nc220    wow\" data-tf-animation=\"fadeIn\" data-tf-animation_delay=\"0.7\" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <h2>R\u00e9sum\u00e9 g\u00e9n\u00e9ral<\/h2>\n<p><span style=\"font-weight: 400;\">Le <\/span><b>Autonomous Service Desk<\/b><span style=\"font-weight: 400;\"> aliment\u00e9 par <\/span><b>g\u00e9n\u00e9ratif AI<\/b><span style=\"font-weight: 400;\"> transforme la mani\u00e8re dont les organisations fournissent leur assistance. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Il remplace les mod\u00e8les de service traditionnels et r\u00e9actifs par un <\/span><b>\u00e9cosyst\u00e8me intelligent, pr\u00e9dictif et conversationnel<\/b><span style=\"font-weight: 400;\"> o\u00f9 l&rsquo;IA et les agents autonomes collaborent pour fournir un service instantan\u00e9, pr\u00e9cis et personnalis\u00e9.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Chaque interaction alimente un apprentissage continu, rendant le syst\u00e8me plus intelligent, plus rapide et plus contextuel au fil du temps.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">R\u00e9sultat : moins de tickets, des r\u00e9solutions plus rapides, des utilisateurs plus satisfaits et une \u00e9quipe informatique plus strat\u00e9gique.<\/span><\/p>    <\/div>\n<\/div>\n<!-- \/module text -->        <\/div>\n                        <\/div>\n        <\/div>\n                        <div  data-lazy=\"1\" class=\"module_row themify_builder_row tb_q93n000 tf_w hide-desktop\">\n                        <div class=\"row_inner col_align_top tb_col_count_1 tf_box tf_rel\">\n                        <div  data-lazy=\"1\" class=\"module_column tb-column col-full tb_tckl101 first\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_n2n4101   \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <h2 style=\"text-align: center;\">R\u00e9sum\u00e9 g\u00e9n\u00e9ral<\/h2>\n<p style=\"text-align: center;\"><span style=\"font-weight: 400;\">Le <\/span><b>Autonomous Service Desk<\/b><span style=\"font-weight: 400;\"> aliment\u00e9 par <\/span><b>g\u00e9n\u00e9ratif AI<\/b><span style=\"font-weight: 400;\"> transforme la mani\u00e8re dont les organisations fournissent leur assistance. <\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-weight: 400;\">Il remplace les mod\u00e8les de service traditionnels et r\u00e9actifs par un <\/span><b>\u00e9cosyst\u00e8me intelligent, pr\u00e9dictif et conversationnel<\/b><span style=\"font-weight: 400;\"> o\u00f9 l&rsquo;IA et les agents autonomes collaborent pour fournir un service instantan\u00e9, pr\u00e9cis et personnalis\u00e9.<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-weight: 400;\">Chaque interaction alimente un apprentissage continu, rendant le syst\u00e8me plus intelligent, plus rapide et plus contextuel au fil du temps.<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-weight: 400;\">R\u00e9sultat : moins de tickets, des r\u00e9solutions plus rapides, des utilisateurs plus satisfaits et une \u00e9quipe informatique plus strat\u00e9gique.<\/span><\/p>    <\/div>\n<\/div>\n<!-- \/module text -->        <\/div>\n                        <\/div>\n        <\/div>\n                        <div  data-anchor=\"how-it-works\" data-hide-anchor=\"1\" data-lazy=\"1\" class=\"module_row themify_builder_row tb_has_section tb_section-how-it-works tb_sbbo420 tf_w hide-tablet hide-tablet_landscape hide-mobile\">\n                        <div class=\"row_inner col_align_top tb_col_count_1 tf_box tf_rel\">\n                        <div  data-lazy=\"1\" class=\"module_column tb-column col-full tb_aft3410 first\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_6roh140   \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <h2 style=\"text-align: center;\"><b>Comment \u00e7a marche ?<\/b><\/h2>    <\/div>\n<\/div>\n<!-- \/module text -->        <div  data-lazy=\"1\" class=\"module_subrow themify_builder_sub_row tf_w col_align_top tb_col_count_1 tb_e02l081\">\n                <div  data-lazy=\"1\" class=\"module_column sub_column col-full tb_wi2j008 first\">\n                    <!-- module accordion -->\n<div  class=\"module module-accordion tb_ghxp324 \" data-behavior=\"toggle\" data-lazy=\"1\">\n    \n    <ul class=\"ui module-accordion separate  transparent\">\n            <li class=\"builder-accordion-active\">\n            <div class=\"accordion-title tf_rel\">\n                <a href=\"#acc-ghxp324-0\" class=\"tb_title_accordion\" aria-controls=\"acc-ghxp324-0-content\" aria-expanded=\"true\">\n                    <i class=\"accordion-icon tf_hide\"><svg  class=\"tf_fa tf-ti-plus\" aria-hidden=\"true\"><use href=\"#tf-ti-plus\"><\/use><\/svg><\/i>                    <i class=\"accordion-active-icon\"><svg  class=\"tf_fa tf-ti-minus\" aria-hidden=\"true\"><use href=\"#tf-ti-minus\"><\/use><\/svg><\/i>                    <span class=\"accordion-title-wrap\">IA conversationnelle<\/span>                <\/a>\n            <\/div><!-- .accordion-title -->\n            <div id=\"acc-ghxp324-0-content\" data-id=\"acc-ghxp324-0\" aria-hidden=\"false\" class=\"accordion-content tf_clearfix\">\n                        <div  data-lazy=\"1\" class=\"module_subrow themify_builder_sub_row tf_w col_align_top tb_col_count_1 tb_2rad138\">\n                <div  data-lazy=\"1\" class=\"module_column sub_column tb_7fxe138 first\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_22zt138   \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <p><span style=\"font-weight: 400;\">Interagit naturellement avec les utilisateurs, en comprenant leurs intentions et leurs \u00e9motions gr\u00e2ce au langage naturel.<\/span><\/p>    <\/div>\n<\/div>\n<!-- \/module text -->        <\/div>\n                    <\/div>\n                    <\/div><!-- .accordion-content -->\n        <\/li>\n            <li>\n            <div class=\"accordion-title tf_rel\">\n                <a href=\"#acc-ghxp324-1\" class=\"tb_title_accordion\" aria-controls=\"acc-ghxp324-1-content\" aria-expanded=\"false\">\n                    <i class=\"accordion-icon\"><svg  class=\"tf_fa tf-ti-plus\" aria-hidden=\"true\"><use href=\"#tf-ti-plus\"><\/use><\/svg><\/i>                    <i class=\"accordion-active-icon tf_hide\"><svg  class=\"tf_fa tf-ti-minus\" aria-hidden=\"true\"><use href=\"#tf-ti-minus\"><\/use><\/svg><\/i>                    <span class=\"accordion-title-wrap\">Agents ind\u00e9pendants<\/span>                <\/a>\n            <\/div><!-- .accordion-title -->\n            <div id=\"acc-ghxp324-1-content\" data-id=\"acc-ghxp324-1\" aria-hidden=\"true\" class=\"accordion-content tf_hide tf_clearfix\">\n                        <div  data-lazy=\"1\" class=\"module_subrow themify_builder_sub_row tf_w col_align_top tb_col_count_1 tb_3lrt138\">\n                <div  data-lazy=\"1\" class=\"module_column sub_column tb_xdir138 first\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_zry2138   \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <p><span style=\"font-weight: 400;\">Analyser, classer, et r\u00e9soudre les incidents <\/span><\/p>    <\/div>\n<\/div>\n<!-- \/module text -->        <\/div>\n                    <\/div>\n                    <\/div><!-- .accordion-content -->\n        <\/li>\n            <li>\n            <div class=\"accordion-title tf_rel\">\n                <a href=\"#acc-ghxp324-2\" class=\"tb_title_accordion\" aria-controls=\"acc-ghxp324-2-content\" aria-expanded=\"false\">\n                    <i class=\"accordion-icon\"><svg  class=\"tf_fa tf-ti-plus\" aria-hidden=\"true\"><use href=\"#tf-ti-plus\"><\/use><\/svg><\/i>                    <i class=\"accordion-active-icon tf_hide\"><svg  class=\"tf_fa tf-ti-minus\" aria-hidden=\"true\"><use href=\"#tf-ti-minus\"><\/use><\/svg><\/i>                    <span class=\"accordion-title-wrap\">IA g\u00e9n\u00e9rative<\/span>                <\/a>\n            <\/div><!-- .accordion-title -->\n            <div id=\"acc-ghxp324-2-content\" data-id=\"acc-ghxp324-2\" aria-hidden=\"true\" class=\"accordion-content tf_hide tf_clearfix\">\n                        <div  data-lazy=\"1\" class=\"module_subrow themify_builder_sub_row tf_w col_align_top tb_col_count_1 tb_4zxb138\">\n                <div  data-lazy=\"1\" class=\"module_column sub_column tb_5sxv138 first\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_vhtb138   \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <p><span style=\"font-weight: 400;\">R\u00e9sume les conversations, documente les r\u00e9solutions et met \u00e0 jour la base de connaissances en temps r\u00e9el.<\/span><\/p>    <\/div>\n<\/div>\n<!-- \/module text -->        <\/div>\n                    <\/div>\n                    <\/div><!-- .accordion-content -->\n        <\/li>\n            <li>\n            <div class=\"accordion-title tf_rel\">\n                <a href=\"#acc-ghxp324-3\" class=\"tb_title_accordion\" aria-controls=\"acc-ghxp324-3-content\" aria-expanded=\"false\">\n                    <i class=\"accordion-icon\"><svg  class=\"tf_fa tf-ti-plus\" aria-hidden=\"true\"><use href=\"#tf-ti-plus\"><\/use><\/svg><\/i>                    <i class=\"accordion-active-icon tf_hide\"><svg  class=\"tf_fa tf-ti-minus\" aria-hidden=\"true\"><use href=\"#tf-ti-minus\"><\/use><\/svg><\/i>                    <span class=\"accordion-title-wrap\">Mod\u00e8les d'apprentissage continu<\/span>                <\/a>\n            <\/div><!-- .accordion-title -->\n            <div id=\"acc-ghxp324-3-content\" data-id=\"acc-ghxp324-3\" aria-hidden=\"true\" class=\"accordion-content tf_hide tf_clearfix\">\n                        <div  data-lazy=\"1\" class=\"module_subrow themify_builder_sub_row tf_w col_align_top tb_col_count_1 tb_kwl7138\">\n                <div  data-lazy=\"1\" class=\"module_column sub_column tb_3x2a138 first\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_dr8r138   \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <p><span style=\"font-weight: 400;\">\u00c9voluer avec chaque interaction, am\u00e9liorer la pr\u00e9cision et la prise de d\u00e9cision.<\/span><\/p>    <\/div>\n<\/div>\n<!-- \/module text -->        <\/div>\n                    <\/div>\n                    <\/div><!-- .accordion-content -->\n        <\/li>\n            <li>\n            <div class=\"accordion-title tf_rel\">\n                <a href=\"#acc-ghxp324-4\" class=\"tb_title_accordion\" aria-controls=\"acc-ghxp324-4-content\" aria-expanded=\"false\">\n                    <i class=\"accordion-icon\"><svg  class=\"tf_fa tf-ti-plus\" aria-hidden=\"true\"><use href=\"#tf-ti-plus\"><\/use><\/svg><\/i>                    <i class=\"accordion-active-icon tf_hide\"><svg  class=\"tf_fa tf-ti-minus\" aria-hidden=\"true\"><use href=\"#tf-ti-minus\"><\/use><\/svg><\/i>                    <span class=\"accordion-title-wrap\">Int\u00e9gration de bout en bout<\/span>                <\/a>\n            <\/div><!-- .accordion-title -->\n            <div id=\"acc-ghxp324-4-content\" data-id=\"acc-ghxp324-4\" aria-hidden=\"true\" class=\"accordion-content tf_hide tf_clearfix\">\n                        <div  data-lazy=\"1\" class=\"module_subrow themify_builder_sub_row tf_w col_align_top tb_col_count_1 tb_p28b138\">\n                <div  data-lazy=\"1\" class=\"module_column sub_column tb_63g8138 first\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_pjw0138   \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <p><span style=\"font-weight: 400;\">Garantit des exp\u00e9riences coh\u00e9rentes dans l&rsquo;ensemble des workflows ITSM et des environnements omnicanaux.<\/span><\/p>    <\/div>\n<\/div>\n<!-- \/module text -->        <\/div>\n                    <\/div>\n                    <\/div><!-- .accordion-content -->\n        <\/li>\n        <\/ul>\n\n<\/div><!-- \/module accordion -->        <\/div>\n                    <\/div>\n                <\/div>\n                        <\/div>\n        <\/div>\n                        <div  data-anchor=\"how-it-works\" data-hide-anchor=\"1\" data-lazy=\"1\" class=\"module_row themify_builder_row tb_has_section tb_section-how-it-works tb_ftq7401 tf_w hide-desktop\">\n                        <div class=\"row_inner col_align_top tb_col_count_1 tf_box tf_rel\">\n                        <div  data-lazy=\"1\" class=\"module_column tb-column col-full tb_m6mx808 first\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_pwki041   \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <h2 style=\"text-align: center;\"><b>Comment \u00e7a marche ?<\/b><\/h2>    <\/div>\n<\/div>\n<!-- \/module text -->        <div  data-lazy=\"1\" class=\"module_subrow themify_builder_sub_row tf_w col_align_top tb_col_count_1 tb_ebib990\">\n                <div  data-lazy=\"1\" class=\"module_column sub_column col-full tb_t0v3990 first\">\n                            <div  data-lazy=\"1\" class=\"module_subrow themify_builder_sub_row tf_w col_align_top tb_col_count_1 tb_3ome990\">\n                <div  data-lazy=\"1\" class=\"module_column sub_column col-full tb_5fxa990 first\">\n                    <!-- module accordion -->\n<div  class=\"module module-accordion tb_xccj990 \" data-behavior=\"toggle\" data-lazy=\"1\">\n    \n    <ul class=\"ui module-accordion separate  transparent\">\n            <li class=\"builder-accordion-active\">\n            <div class=\"accordion-title tf_rel\">\n                <a href=\"#acc-xccj990-0\" class=\"tb_title_accordion\" aria-controls=\"acc-xccj990-0-content\" aria-expanded=\"true\">\n                    <i class=\"accordion-icon tf_hide\"><svg  class=\"tf_fa tf-ti-plus\" aria-hidden=\"true\"><use href=\"#tf-ti-plus\"><\/use><\/svg><\/i>                    <i class=\"accordion-active-icon\"><svg  class=\"tf_fa tf-ti-minus\" aria-hidden=\"true\"><use href=\"#tf-ti-minus\"><\/use><\/svg><\/i>                    <span class=\"accordion-title-wrap\">IA conversationnelle<\/span>                <\/a>\n            <\/div><!-- .accordion-title -->\n            <div id=\"acc-xccj990-0-content\" data-id=\"acc-xccj990-0\" aria-hidden=\"false\" class=\"accordion-content tf_clearfix\">\n                        <div  data-lazy=\"1\" class=\"module_subrow themify_builder_sub_row tf_w col_align_top tb_col_count_1 tb_06fp990\">\n                <div  data-lazy=\"1\" class=\"module_column sub_column tb_d1wd990 first\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_ct4s990   \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <p><span style=\"font-weight: 400;\">Interagit naturellement avec les utilisateurs, en comprenant leurs intentions et leurs \u00e9motions gr\u00e2ce au langage naturel.<\/span><\/p>    <\/div>\n<\/div>\n<!-- \/module text -->        <\/div>\n                    <\/div>\n                    <\/div><!-- .accordion-content -->\n        <\/li>\n            <li>\n            <div class=\"accordion-title tf_rel\">\n                <a href=\"#acc-xccj990-1\" class=\"tb_title_accordion\" aria-controls=\"acc-xccj990-1-content\" aria-expanded=\"false\">\n                    <i class=\"accordion-icon\"><svg  class=\"tf_fa tf-ti-plus\" aria-hidden=\"true\"><use href=\"#tf-ti-plus\"><\/use><\/svg><\/i>                    <i class=\"accordion-active-icon tf_hide\"><svg  class=\"tf_fa tf-ti-minus\" aria-hidden=\"true\"><use href=\"#tf-ti-minus\"><\/use><\/svg><\/i>                    <span class=\"accordion-title-wrap\">Agents ind\u00e9pendants<\/span>                <\/a>\n            <\/div><!-- .accordion-title -->\n            <div id=\"acc-xccj990-1-content\" data-id=\"acc-xccj990-1\" aria-hidden=\"true\" class=\"accordion-content tf_hide tf_clearfix\">\n                        <div  data-lazy=\"1\" class=\"module_subrow themify_builder_sub_row tf_w col_align_top tb_col_count_1 tb_v9me990\">\n                <div  data-lazy=\"1\" class=\"module_column sub_column tb_hswd990 first\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_pqm8990   \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <p><span style=\"font-weight: 400;\">Analyser, classer, et r\u00e9soudre les incidents <\/span><\/p>    <\/div>\n<\/div>\n<!-- \/module text -->        <\/div>\n                    <\/div>\n                    <\/div><!-- .accordion-content -->\n        <\/li>\n            <li>\n            <div class=\"accordion-title tf_rel\">\n                <a href=\"#acc-xccj990-2\" class=\"tb_title_accordion\" aria-controls=\"acc-xccj990-2-content\" aria-expanded=\"false\">\n                    <i class=\"accordion-icon\"><svg  class=\"tf_fa tf-ti-plus\" aria-hidden=\"true\"><use href=\"#tf-ti-plus\"><\/use><\/svg><\/i>                    <i class=\"accordion-active-icon tf_hide\"><svg  class=\"tf_fa tf-ti-minus\" aria-hidden=\"true\"><use href=\"#tf-ti-minus\"><\/use><\/svg><\/i>                    <span class=\"accordion-title-wrap\">IA g\u00e9n\u00e9rative<\/span>                <\/a>\n            <\/div><!-- .accordion-title -->\n            <div id=\"acc-xccj990-2-content\" data-id=\"acc-xccj990-2\" aria-hidden=\"true\" class=\"accordion-content tf_hide tf_clearfix\">\n                        <div  data-lazy=\"1\" class=\"module_subrow themify_builder_sub_row tf_w col_align_top tb_col_count_1 tb_mu5m990\">\n                <div  data-lazy=\"1\" class=\"module_column sub_column tb_eti6990 first\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_r3p0990   \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <p><span style=\"font-weight: 400;\">R\u00e9sume les conversations, documente les r\u00e9solutions et met \u00e0 jour la base de connaissances en temps r\u00e9el.<\/span><\/p>    <\/div>\n<\/div>\n<!-- \/module text -->        <\/div>\n                    <\/div>\n                    <\/div><!-- .accordion-content -->\n        <\/li>\n            <li>\n            <div class=\"accordion-title tf_rel\">\n                <a href=\"#acc-xccj990-3\" class=\"tb_title_accordion\" aria-controls=\"acc-xccj990-3-content\" aria-expanded=\"false\">\n                    <i class=\"accordion-icon\"><svg  class=\"tf_fa tf-ti-plus\" aria-hidden=\"true\"><use href=\"#tf-ti-plus\"><\/use><\/svg><\/i>                    <i class=\"accordion-active-icon tf_hide\"><svg  class=\"tf_fa tf-ti-minus\" aria-hidden=\"true\"><use href=\"#tf-ti-minus\"><\/use><\/svg><\/i>                    <span class=\"accordion-title-wrap\">Mod\u00e8les d'apprentissage continu<\/span>                <\/a>\n            <\/div><!-- .accordion-title -->\n            <div id=\"acc-xccj990-3-content\" data-id=\"acc-xccj990-3\" aria-hidden=\"true\" class=\"accordion-content tf_hide tf_clearfix\">\n                        <div  data-lazy=\"1\" class=\"module_subrow themify_builder_sub_row tf_w col_align_top tb_col_count_1 tb_kgi5990\">\n                <div  data-lazy=\"1\" class=\"module_column sub_column tb_4zs1990 first\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_bdyw990   \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <p><span style=\"font-weight: 400;\">\u00c9voluer avec chaque interaction, am\u00e9liorer la pr\u00e9cision et la prise de d\u00e9cision.<\/span><\/p>    <\/div>\n<\/div>\n<!-- \/module text -->        <\/div>\n                    <\/div>\n                    <\/div><!-- .accordion-content -->\n        <\/li>\n            <li>\n            <div class=\"accordion-title tf_rel\">\n                <a href=\"#acc-xccj990-4\" class=\"tb_title_accordion\" aria-controls=\"acc-xccj990-4-content\" aria-expanded=\"false\">\n                    <i class=\"accordion-icon\"><svg  class=\"tf_fa tf-ti-plus\" aria-hidden=\"true\"><use href=\"#tf-ti-plus\"><\/use><\/svg><\/i>                    <i class=\"accordion-active-icon tf_hide\"><svg  class=\"tf_fa tf-ti-minus\" aria-hidden=\"true\"><use href=\"#tf-ti-minus\"><\/use><\/svg><\/i>                    <span class=\"accordion-title-wrap\">Int\u00e9gration de bout en bout<\/span>                <\/a>\n            <\/div><!-- .accordion-title -->\n            <div id=\"acc-xccj990-4-content\" data-id=\"acc-xccj990-4\" aria-hidden=\"true\" class=\"accordion-content tf_hide tf_clearfix\">\n                        <div  data-lazy=\"1\" class=\"module_subrow themify_builder_sub_row tf_w col_align_top tb_col_count_1 tb_odox990\">\n                <div  data-lazy=\"1\" class=\"module_column sub_column tb_21yx990 first\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_1v3i990   \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <p><span style=\"font-weight: 400;\">Garantit des exp\u00e9riences coh\u00e9rentes dans l&rsquo;ensemble des workflows ITSM et des environnements omnicanaux.<\/span><\/p>    <\/div>\n<\/div>\n<!-- \/module text -->        <\/div>\n                    <\/div>\n                    <\/div><!-- .accordion-content -->\n        <\/li>\n        <\/ul>\n\n<\/div><!-- \/module accordion -->        <\/div>\n                    <\/div>\n                <\/div>\n                    <\/div>\n                <\/div>\n                        <\/div>\n        <\/div>\n                        <div  data-anchor=\"key-benefits\" data-hide-anchor=\"1\" data-css_id=\"e3t0140\" data-lazy=\"1\" class=\"module_row themify_builder_row fullwidth tb_has_section tb_section-key-benefits tb_e3t0140 tf_w hide-tablet hide-tablet_landscape hide-mobile\">\n                        <div class=\"row_inner col_align_top tb_col_count_1 tf_box tf_rel\">\n                        <div  data-lazy=\"1\" class=\"module_column tb-column col-full tb_uro7011 first\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_seo5409   \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <h2 style=\"text-align: center;\"><strong>Avantages principaux<\/strong><\/h2>    <\/div>\n<\/div>\n<!-- \/module text -->        <div  data-lazy=\"1\" class=\"module_subrow themify_builder_sub_row tf_w col_align_top gutter-narrow tb_col_count_5 tb_leg3992\">\n                <div  data-lazy=\"1\" class=\"module_column sub_column col5-1 tb_1zco992 first\">\n                    <!-- module feature -->\n<div  class=\"module module-feature tb_ubqx992 with-chart layout-icon-top size-small  wow\" data-tf-animation=\"zoomIn\" data-tf-animation_delay=\"0.4\" data-layout-mobile=\"icon-top\" data-layout-desktop=\"icon-top\" data-lazy=\"1\">\n        <div class=\"module-feature-image tf_textc tf_rel\">\n                            <span class=\"module-feature-chart-html5 tf_box tf_rel tf_inline_b\">\n                                    <svg class=\"tf_abs tf_w tf_h\">\n                    <circle class=\"tb_feature_fill\" r=\"calc(50% - 1.50px)\" cx=\"50%\" cy=\"50%\" stroke-width=\"3\"\/>\n                    <circle class=\"tb_feature_stroke\" r=\"calc(50% - 1.50px)\" cx=\"50%\" cy=\"50%\" stroke=\"#e6e6e6\" stroke-width=\"3\" data-progress=\"100\" stroke-dasharray=\"0,10000\"\/>\n                                        <\/svg>\n                                <span class=\"chart-html5-circle tf_w tf_h\">\n                                            <em class=\"module-feature-icon tf_rel\" style=\"color:#8cc53f\"><svg  class=\"tf_fa tf-fas-clock-rotate-left\" aria-hidden=\"true\"><use href=\"#tf-fas-clock-rotate-left\"><\/use><\/svg><\/em>\n                                    <\/span>\n\n                \n            <\/span>\n                <\/div>\n    <div class=\"module-feature-content tf_textc\">\n                    <h3 class=\"module-feature-title\">\n                            R\u00e9solution instantan\u00e9e                        <\/h3>\n                    <div class=\"tb_text_wrap\">\n            <p><span style=\"font-weight: 400\">R\u00e9duisez le temps de traitement gr\u00e2ce \u00e0 l&rsquo;automatisation bas\u00e9e sur l&rsquo;IA et l&rsquo;ex\u00e9cution autonome et l&rsquo;ex\u00e9cution autonome.<\/span><\/p>        <\/div>\n    <\/div>\n<\/div>\n<!-- \/module feature -->\n        <\/div>\n                    <div  data-lazy=\"1\" class=\"module_column sub_column col5-1 tb_uy6w992\">\n                    <!-- module feature -->\n<div  class=\"module module-feature tb_4exn992 with-chart layout-icon-top size-small  wow\" data-tf-animation=\"zoomIn\" data-tf-animation_delay=\"0.2\" data-layout-mobile=\"icon-top\" data-layout-desktop=\"icon-top\" data-lazy=\"1\">\n        <div class=\"module-feature-image tf_textc tf_rel\">\n                            <span class=\"module-feature-chart-html5 tf_box tf_rel tf_inline_b\">\n                                    <svg class=\"tf_abs tf_w tf_h\">\n                    <circle class=\"tb_feature_fill\" r=\"calc(50% - 1.50px)\" cx=\"50%\" cy=\"50%\" stroke-width=\"3\"\/>\n                    <circle class=\"tb_feature_stroke\" r=\"calc(50% - 1.50px)\" cx=\"50%\" cy=\"50%\" stroke=\"#e6e6e6\" stroke-width=\"3\" data-progress=\"100\" stroke-dasharray=\"0,10000\"\/>\n                                        <\/svg>\n                                <span class=\"chart-html5-circle tf_w tf_h\">\n                                            <em class=\"module-feature-icon tf_rel\" style=\"color:#8cc53f\"><svg  class=\"tf_fa tf-fas-comments\" aria-hidden=\"true\"><use href=\"#tf-fas-comments\"><\/use><\/svg><\/em>\n                                    <\/span>\n\n                \n            <\/span>\n                <\/div>\n    <div class=\"module-feature-content tf_textc\">\n                    <h3 class=\"module-feature-title\">\n                            Exp\u00e9rience conversationnelle                        <\/h3>\n                    <div class=\"tb_text_wrap\">\n            <p><span style=\"font-weight: 400\">Offrez des interactions intuitives, semblables \u00e0 celles d&rsquo;un \u00eatre humain, \u00e0 travers le chat, la voix, et les portails.<\/span><\/p>        <\/div>\n    <\/div>\n<\/div>\n<!-- \/module feature -->\n        <\/div>\n                    <div  data-lazy=\"1\" class=\"module_column sub_column col5-1 tb_x0lr992\">\n                    <!-- module feature -->\n<div  class=\"module module-feature tb_vnqs992 with-chart layout-icon-top size-small  wow\" data-tf-animation=\"zoomIn\" data-layout-mobile=\"icon-top\" data-layout-desktop=\"icon-top\" data-lazy=\"1\">\n        <div class=\"module-feature-image tf_textc tf_rel\">\n                            <span class=\"module-feature-chart-html5 tf_box tf_rel tf_inline_b\">\n                                    <svg class=\"tf_abs tf_w tf_h\">\n                    <circle class=\"tb_feature_fill\" r=\"calc(50% - 1.50px)\" cx=\"50%\" cy=\"50%\" stroke-width=\"3\"\/>\n                    <circle class=\"tb_feature_stroke\" r=\"calc(50% - 1.50px)\" cx=\"50%\" cy=\"50%\" stroke=\"#e6e6e6\" stroke-width=\"3\" data-progress=\"100\" stroke-dasharray=\"0,10000\"\/>\n                                        <\/svg>\n                                <span class=\"chart-html5-circle tf_w tf_h\">\n                                            <em class=\"module-feature-icon tf_rel\" style=\"color:#8cc53f\"><svg  class=\"tf_fa tf-fas-brain\" aria-hidden=\"true\"><use href=\"#tf-fas-brain\"><\/use><\/svg><\/em>\n                                    <\/span>\n\n                \n            <\/span>\n                <\/div>\n    <div class=\"module-feature-content tf_textc\">\n                    <h3 class=\"module-feature-title\">\n                            Apprentissage intelligent                        <\/h3>\n                    <div class=\"tb_text_wrap\">\n            <p><span style=\"font-weight: 400\">Am\u00e9lioration continue gr\u00e2ce \u00e0 l&rsquo;apprentissage automatique et \u00e0 l&rsquo;intelligence g\u00e9n\u00e9rative.<\/span><\/p>        <\/div>\n    <\/div>\n<\/div>\n<!-- \/module feature -->\n        <\/div>\n                    <div  data-lazy=\"1\" class=\"module_column sub_column col5-1 tb_c84r992\">\n                    <!-- module feature -->\n<div  class=\"module module-feature tb_keh5992 with-chart layout-icon-top size-small  wow\" data-tf-animation=\"zoomIn\" data-tf-animation_delay=\"0.2\" data-layout-mobile=\"icon-top\" data-layout-desktop=\"icon-top\" data-lazy=\"1\">\n        <div class=\"module-feature-image tf_textc tf_rel\">\n                            <span class=\"module-feature-chart-html5 tf_box tf_rel tf_inline_b\">\n                                    <svg class=\"tf_abs tf_w tf_h\">\n                    <circle class=\"tb_feature_fill\" r=\"calc(50% - 1.50px)\" cx=\"50%\" cy=\"50%\" stroke-width=\"3\"\/>\n                    <circle class=\"tb_feature_stroke\" r=\"calc(50% - 1.50px)\" cx=\"50%\" cy=\"50%\" stroke=\"#e6e6e6\" stroke-width=\"3\" data-progress=\"100\" stroke-dasharray=\"0,10000\"\/>\n                                        <\/svg>\n                                <span class=\"chart-html5-circle tf_w tf_h\">\n                                            <em class=\"module-feature-icon tf_rel\" style=\"color:#8cc53f\"><svg  class=\"tf_fa tf-fas-donate\" aria-hidden=\"true\"><use href=\"#tf-fas-donate\"><\/use><\/svg><\/em>\n                                    <\/span>\n\n                \n            <\/span>\n                <\/div>\n    <div class=\"module-feature-content tf_textc\">\n                    <h3 class=\"module-feature-title\">\n                            Efficacit\u00e9 op\u00e9rationnelle                        <\/h3>\n                    <div class=\"tb_text_wrap\">\n            <p><span style=\"font-weight: 400\">R\u00e9duction pouvant atteindre 60 % du volume des tickets et optimisation mesurable des co\u00fbts.<\/span><\/p>        <\/div>\n    <\/div>\n<\/div>\n<!-- \/module feature -->\n        <\/div>\n                    <div  data-lazy=\"1\" class=\"module_column sub_column col5-1 tb_xf2w992 last\">\n                    <!-- module feature -->\n<div  class=\"module module-feature tb_qgyg992 with-chart layout-icon-top size-small  wow\" data-tf-animation=\"zoomIn\" data-tf-animation_delay=\"0.4\" data-layout-mobile=\"icon-top\" data-layout-desktop=\"icon-top\" data-lazy=\"1\">\n        <div class=\"module-feature-image tf_textc tf_rel\">\n                            <span class=\"module-feature-chart-html5 tf_box tf_rel tf_inline_b\">\n                                    <svg class=\"tf_abs tf_w tf_h\">\n                    <circle class=\"tb_feature_fill\" r=\"calc(50% - 1.50px)\" cx=\"50%\" cy=\"50%\" stroke-width=\"3\"\/>\n                    <circle class=\"tb_feature_stroke\" r=\"calc(50% - 1.50px)\" cx=\"50%\" cy=\"50%\" stroke=\"#e6e6e6\" stroke-width=\"3\" data-progress=\"100\" stroke-dasharray=\"0,10000\"\/>\n                                        <\/svg>\n                                <span class=\"chart-html5-circle tf_w tf_h\">\n                                            <em class=\"module-feature-icon tf_rel\" style=\"color:#8cc53f\"><svg  class=\"tf_fa tf-fas-infinity\" aria-hidden=\"true\"><use href=\"#tf-fas-infinity\"><\/use><\/svg><\/em>\n                                    <\/span>\n\n                \n            <\/span>\n                <\/div>\n    <div class=\"module-feature-content tf_textc\">\n                    <h3 class=\"module-feature-title\">\n                            Toujours activ\u00e9                        <\/h3>\n                    <div class=\"tb_text_wrap\">\n            <p><span style=\"font-weight: 400\">Offrez une assistance ininterrompue, 24 heures sur 24, 7 jours sur 7, qui s&rsquo;adapte \u00e0 l&rsquo;\u00e9chelle mondiale sans effort suppl\u00e9mentaire.<\/span><\/p>        <\/div>\n    <\/div>\n<\/div>\n<!-- \/module feature -->\n        <\/div>\n                    <\/div>\n                <\/div>\n                        <\/div>\n        <\/div>\n                        <div  data-anchor=\"key-benefits\" data-hide-anchor=\"1\" data-lazy=\"1\" class=\"module_row themify_builder_row tb_has_section tb_section-key-benefits tb_dvr6030 tf_w hide-desktop\">\n                        <div class=\"row_inner col_align_top tb_col_count_1 tf_box tf_rel\">\n                        <div  data-lazy=\"1\" class=\"module_column tb-column col-full tb_32hr004 first\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_pg5l004   \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <h2 style=\"text-align: center;\"><strong>Avantages principaux<\/strong><\/h2>    <\/div>\n<\/div>\n<!-- \/module text -->        <div  data-lazy=\"1\" class=\"module_subrow themify_builder_sub_row tf_w col_align_top gutter-narrow tb_col_count_5 tb_1ble697\">\n                <div  data-lazy=\"1\" class=\"module_column sub_column col5-1 tb_iefl697 first\">\n                    <!-- module feature -->\n<div  class=\"module module-feature tb_dbpi697 with-chart layout-icon-top size-small  wow\" data-tf-animation=\"zoomIn\" data-tf-animation_delay=\"0.4\" data-layout-mobile=\"icon-top\" data-layout-desktop=\"icon-top\" data-lazy=\"1\">\n        <div class=\"module-feature-image tf_textc tf_rel\">\n                            <span class=\"module-feature-chart-html5 tf_box tf_rel tf_inline_b\">\n                                    <svg class=\"tf_abs tf_w tf_h\">\n                    <circle class=\"tb_feature_fill\" r=\"calc(50% - 1.50px)\" cx=\"50%\" cy=\"50%\" stroke-width=\"3\"\/>\n                    <circle class=\"tb_feature_stroke\" r=\"calc(50% - 1.50px)\" cx=\"50%\" cy=\"50%\" stroke=\"#e6e6e6\" stroke-width=\"3\" data-progress=\"100\" stroke-dasharray=\"0,10000\"\/>\n                                        <\/svg>\n                                <span class=\"chart-html5-circle tf_w tf_h\">\n                                            <em class=\"module-feature-icon tf_rel\" style=\"color:#8cc53f\"><svg  class=\"tf_fa tf-fas-clock-rotate-left\" aria-hidden=\"true\"><use href=\"#tf-fas-clock-rotate-left\"><\/use><\/svg><\/em>\n                                    <\/span>\n\n                \n            <\/span>\n                <\/div>\n    <div class=\"module-feature-content tf_textc\">\n                    <h3 class=\"module-feature-title\">\n                            R\u00e9solution instantan\u00e9e                        <\/h3>\n                    <div class=\"tb_text_wrap\">\n            <p><span style=\"font-weight: 400\">R\u00e9duisez le temps de traitement gr\u00e2ce \u00e0 l&rsquo;automatisation bas\u00e9e sur l&rsquo;IA et l&rsquo;ex\u00e9cution autonome et l&rsquo;ex\u00e9cution autonome.<\/span><\/p>        <\/div>\n    <\/div>\n<\/div>\n<!-- \/module feature -->\n        <\/div>\n                    <div  data-lazy=\"1\" class=\"module_column sub_column col5-1 tb_yegz697\">\n                    <!-- module feature -->\n<div  class=\"module module-feature tb_gmvx697 with-chart layout-icon-top size-small  wow\" data-tf-animation=\"zoomIn\" data-tf-animation_delay=\"0.2\" data-layout-mobile=\"icon-top\" data-layout-desktop=\"icon-top\" data-lazy=\"1\">\n        <div class=\"module-feature-image tf_textc tf_rel\">\n                            <span class=\"module-feature-chart-html5 tf_box tf_rel tf_inline_b\">\n                                    <svg class=\"tf_abs tf_w tf_h\">\n                    <circle class=\"tb_feature_fill\" r=\"calc(50% - 1.50px)\" cx=\"50%\" cy=\"50%\" stroke-width=\"3\"\/>\n                    <circle class=\"tb_feature_stroke\" r=\"calc(50% - 1.50px)\" cx=\"50%\" cy=\"50%\" stroke=\"#e6e6e6\" stroke-width=\"3\" data-progress=\"100\" stroke-dasharray=\"0,10000\"\/>\n                                        <\/svg>\n                                <span class=\"chart-html5-circle tf_w tf_h\">\n                                            <em class=\"module-feature-icon tf_rel\" style=\"color:#8cc53f\"><svg  class=\"tf_fa tf-fas-comments\" aria-hidden=\"true\"><use href=\"#tf-fas-comments\"><\/use><\/svg><\/em>\n                                    <\/span>\n\n                \n            <\/span>\n                <\/div>\n    <div class=\"module-feature-content tf_textc\">\n                    <h3 class=\"module-feature-title\">\n                            Exp\u00e9rience conversationnelle                        <\/h3>\n                    <div class=\"tb_text_wrap\">\n            <p><span style=\"font-weight: 400\">Offrez des interactions intuitives, semblables \u00e0 celles d&rsquo;un \u00eatre humain, \u00e0 travers le chat, la voix, et les portails.<\/span><\/p>        <\/div>\n    <\/div>\n<\/div>\n<!-- \/module feature -->\n        <\/div>\n                    <div  data-lazy=\"1\" class=\"module_column sub_column col5-1 tb_3nz7697\">\n                    <!-- module feature -->\n<div  class=\"module module-feature tb_z2tz697 with-chart layout-icon-top size-small  wow\" data-tf-animation=\"zoomIn\" data-layout-mobile=\"icon-top\" data-layout-desktop=\"icon-top\" data-lazy=\"1\">\n        <div class=\"module-feature-image tf_textc tf_rel\">\n                            <span class=\"module-feature-chart-html5 tf_box tf_rel tf_inline_b\">\n                                    <svg class=\"tf_abs tf_w tf_h\">\n                    <circle class=\"tb_feature_fill\" r=\"calc(50% - 1.50px)\" cx=\"50%\" cy=\"50%\" stroke-width=\"3\"\/>\n                    <circle class=\"tb_feature_stroke\" r=\"calc(50% - 1.50px)\" cx=\"50%\" cy=\"50%\" stroke=\"#e6e6e6\" stroke-width=\"3\" data-progress=\"100\" stroke-dasharray=\"0,10000\"\/>\n                                        <\/svg>\n                                <span class=\"chart-html5-circle tf_w tf_h\">\n                                            <em class=\"module-feature-icon tf_rel\" style=\"color:#8cc53f\"><svg  class=\"tf_fa tf-fas-brain\" aria-hidden=\"true\"><use href=\"#tf-fas-brain\"><\/use><\/svg><\/em>\n                                    <\/span>\n\n                \n            <\/span>\n                <\/div>\n    <div class=\"module-feature-content tf_textc\">\n                    <h3 class=\"module-feature-title\">\n                            Apprentissage intelligent                        <\/h3>\n                    <div class=\"tb_text_wrap\">\n            <p><span style=\"font-weight: 400\">Am\u00e9lioration continue gr\u00e2ce \u00e0 l&rsquo;apprentissage automatique et \u00e0 l&rsquo;intelligence g\u00e9n\u00e9rative.<\/span><\/p>        <\/div>\n    <\/div>\n<\/div>\n<!-- \/module feature -->\n        <\/div>\n                    <div  data-lazy=\"1\" class=\"module_column sub_column col5-1 tb_eq88697\">\n                    <!-- module feature -->\n<div  class=\"module module-feature tb_h8j7697 with-chart layout-icon-top size-small  wow\" data-tf-animation=\"zoomIn\" data-tf-animation_delay=\"0.2\" data-layout-mobile=\"icon-top\" data-layout-desktop=\"icon-top\" data-lazy=\"1\">\n        <div class=\"module-feature-image tf_textc tf_rel\">\n                            <span class=\"module-feature-chart-html5 tf_box tf_rel tf_inline_b\">\n                                    <svg class=\"tf_abs tf_w tf_h\">\n                    <circle class=\"tb_feature_fill\" r=\"calc(50% - 1.50px)\" cx=\"50%\" cy=\"50%\" stroke-width=\"3\"\/>\n                    <circle class=\"tb_feature_stroke\" r=\"calc(50% - 1.50px)\" cx=\"50%\" cy=\"50%\" stroke=\"#e6e6e6\" stroke-width=\"3\" data-progress=\"100\" stroke-dasharray=\"0,10000\"\/>\n                                        <\/svg>\n                                <span class=\"chart-html5-circle tf_w tf_h\">\n                                            <em class=\"module-feature-icon tf_rel\" style=\"color:#8cc53f\"><svg  class=\"tf_fa tf-fas-donate\" aria-hidden=\"true\"><use href=\"#tf-fas-donate\"><\/use><\/svg><\/em>\n                                    <\/span>\n\n                \n            <\/span>\n                <\/div>\n    <div class=\"module-feature-content tf_textc\">\n                    <h3 class=\"module-feature-title\">\n                            Efficacit\u00e9 op\u00e9rationnelle                        <\/h3>\n                    <div class=\"tb_text_wrap\">\n            <p><span style=\"font-weight: 400\">R\u00e9duction pouvant atteindre 60 % du volume des tickets et optimisation mesurable des co\u00fbts.<\/span><\/p>        <\/div>\n    <\/div>\n<\/div>\n<!-- \/module feature -->\n        <\/div>\n                    <div  data-lazy=\"1\" class=\"module_column sub_column col5-1 tb_v66l697 last\">\n                    <!-- module feature -->\n<div  class=\"module module-feature tb_pr9m697 with-chart layout-icon-top size-small  wow\" data-tf-animation=\"zoomIn\" data-tf-animation_delay=\"0.4\" data-layout-mobile=\"icon-top\" data-layout-desktop=\"icon-top\" data-lazy=\"1\">\n        <div class=\"module-feature-image tf_textc tf_rel\">\n                            <span class=\"module-feature-chart-html5 tf_box tf_rel tf_inline_b\">\n                                    <svg class=\"tf_abs tf_w tf_h\">\n                    <circle class=\"tb_feature_fill\" r=\"calc(50% - 1.50px)\" cx=\"50%\" cy=\"50%\" stroke-width=\"3\"\/>\n                    <circle class=\"tb_feature_stroke\" r=\"calc(50% - 1.50px)\" cx=\"50%\" cy=\"50%\" stroke=\"#e6e6e6\" stroke-width=\"3\" data-progress=\"100\" stroke-dasharray=\"0,10000\"\/>\n                                        <\/svg>\n                                <span class=\"chart-html5-circle tf_w tf_h\">\n                                            <em class=\"module-feature-icon tf_rel\" style=\"color:#8cc53f\"><svg  class=\"tf_fa tf-fas-infinity\" aria-hidden=\"true\"><use href=\"#tf-fas-infinity\"><\/use><\/svg><\/em>\n                                    <\/span>\n\n                \n            <\/span>\n                <\/div>\n    <div class=\"module-feature-content tf_textc\">\n                    <h3 class=\"module-feature-title\">\n                            Toujours activ\u00e9                        <\/h3>\n                    <div class=\"tb_text_wrap\">\n            <p><span style=\"font-weight: 400\">Offrez une assistance ininterrompue, 24 heures sur 24, 7 jours sur 7, qui s&rsquo;adapte \u00e0 l&rsquo;\u00e9chelle mondiale sans effort suppl\u00e9mentaire.<\/span><\/p>        <\/div>\n    <\/div>\n<\/div>\n<!-- \/module feature -->\n        <\/div>\n                    <\/div>\n                <\/div>\n                        <\/div>\n        <\/div>\n                        <div  data-anchor=\"core-capabilities\" data-hide-anchor=\"1\" data-lazy=\"1\" class=\"module_row themify_builder_row tb_has_section tb_section-core-capabilities tb_bguw004 tf_w hide-tablet hide-tablet_landscape hide-mobile\">\n            <span  class=\"builder_row_cover tf_abs\" data-lazy=\"1\"><\/span>            <div class=\"row_inner col_align_top tb_col_count_1 tf_box tf_rel\">\n                        <div  data-lazy=\"1\" class=\"module_column tb-column col-full tb_zlqo032 first\">\n                            <div  data-lazy=\"1\" class=\"module_subrow themify_builder_sub_row tf_w col_align_middle tb_col_count_2 tb_mcom400\">\n                <div  data-lazy=\"1\" class=\"module_column sub_column col4-2 tb_eksx031 first\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_3oxy000   \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <h2 style=\"text-align: left;\"><b>Noyau Capacit\u00e9s<\/b><\/h2>    <\/div>\n<\/div>\n<!-- \/module text -->        <\/div>\n                    <div  data-lazy=\"1\" class=\"module_column sub_column col4-2 tb_7axv083 last\">\n                    <!-- module icon -->\n<div  class=\"module module-icon tb_f7qb422  large  icon_horizontal \" data-lazy=\"1\">\n\t\t\t<div class=\"module-icon-item\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<em class=\"tf_box\"\n\t\t\t\t\t\t\t\t\t\t\t\t style=\"color:#8cc53f\"\t\t\t\t\t><svg  class=\"tf_fa tf-fas-circle-check\" aria-hidden=\"true\"><use href=\"#tf-fas-circle-check\"><\/use><\/svg><\/em>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>Agents virtuels IA g\u00e9n\u00e9rative qui comprennent le langage naturel et le contexte.<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t<\/div>\n<!-- \/module icon -->\n<!-- module icon -->\n<div  class=\"module module-icon tb_7aj0033  large  icon_horizontal \" data-lazy=\"1\">\n\t\t\t<div class=\"module-icon-item\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<em class=\"tf_box\"\n\t\t\t\t\t\t\t\t\t\t\t\t style=\"color:#8cc53f\"\t\t\t\t\t><svg  class=\"tf_fa tf-fas-circle-check\" aria-hidden=\"true\"><use href=\"#tf-fas-circle-check\"><\/use><\/svg><\/em>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>Autonome incident r\u00e9solution avec pr\u00e9dictive prise de d\u00e9cision.<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t<\/div>\n<!-- \/module icon -->\n<!-- module icon -->\n<div  class=\"module module-icon tb_cjl4000  large  icon_horizontal \" data-lazy=\"1\">\n\t\t\t<div class=\"module-icon-item\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<em class=\"tf_box\"\n\t\t\t\t\t\t\t\t\t\t\t\t style=\"color:#8cc53f\"\t\t\t\t\t><svg  class=\"tf_fa tf-fas-circle-check\" aria-hidden=\"true\"><use href=\"#tf-fas-circle-check\"><\/use><\/svg><\/em>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>R\u00e9sum\u00e9 automatique des cas et cr\u00e9ation d'articles de connaissances.<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t<\/div>\n<!-- \/module icon -->\n<!-- module icon -->\n<div  class=\"module module-icon tb_b7xn040  large  icon_horizontal \" data-lazy=\"1\">\n\t\t\t<div class=\"module-icon-item\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<em class=\"tf_box\"\n\t\t\t\t\t\t\t\t\t\t\t\t style=\"color:#8cc53f\"\t\t\t\t\t><svg  class=\"tf_fa tf-fas-circle-check\" aria-hidden=\"true\"><use href=\"#tf-fas-circle-check\"><\/use><\/svg><\/em>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>Communication omnicanale via chat, WhatsApp, Teams, Telegram, e-mail et voix.<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t<\/div>\n<!-- \/module icon -->\n<!-- module icon -->\n<div  class=\"module module-icon tb_5mbw114  large  icon_horizontal \" data-lazy=\"1\">\n\t\t\t<div class=\"module-icon-item\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<em class=\"tf_box\"\n\t\t\t\t\t\t\t\t\t\t\t\t style=\"color:#8cc53f\"\t\t\t\t\t><svg  class=\"tf_fa tf-fas-circle-check\" aria-hidden=\"true\"><use href=\"#tf-fas-circle-check\"><\/use><\/svg><\/em>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>Analyses bas\u00e9es sur l'IA pour l'optimisation des services et l'am\u00e9lioration des accords de niveau de service (SLA).<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t<\/div>\n<!-- \/module icon -->\n<!-- module icon -->\n<div  class=\"module module-icon tb_tx5l304  large  icon_horizontal \" data-lazy=\"1\">\n\t\t\t<div class=\"module-icon-item\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<em class=\"tf_box\"\n\t\t\t\t\t\t\t\t\t\t\t\t style=\"color:#8cc53f\"\t\t\t\t\t><svg  class=\"tf_fa tf-fas-circle-check\" aria-hidden=\"true\"><use href=\"#tf-fas-circle-check\"><\/use><\/svg><\/em>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>Int\u00e9gration transparente avec les workflows ITSM et les processus m\u00e9tier.<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t<\/div>\n<!-- \/module icon -->\n        <\/div>\n                    <\/div>\n                <\/div>\n                        <\/div>\n        <\/div>\n                        <div  data-anchor=\"core-capabilities\" data-hide-anchor=\"1\" data-lazy=\"1\" class=\"module_row themify_builder_row tb_has_section tb_section-core-capabilities tb_l8xk044 tf_w hide-desktop\">\n            <span  class=\"builder_row_cover tf_abs\" data-lazy=\"1\"><\/span>            <div class=\"row_inner col_align_top tb_col_count_1 tf_box tf_rel\">\n                        <div  data-lazy=\"1\" class=\"module_column tb-column col-full tb_mtcm081 first\">\n                            <div  data-lazy=\"1\" class=\"module_subrow themify_builder_sub_row tf_w col_align_middle tb_col_count_2 tb_0mqh341\">\n                <div  data-lazy=\"1\" class=\"module_column sub_column col4-2 tb_gzs6130 first\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_o4w7401   \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <h2 style=\"text-align: center;\"><b>Noyau Capacit\u00e9s<\/b><\/h2>    <\/div>\n<\/div>\n<!-- \/module text -->        <\/div>\n                    <div  data-lazy=\"1\" class=\"module_column sub_column col4-2 tb_sk75647 last\">\n                    <!-- module icon -->\n<div  class=\"module module-icon tb_dz2h647  large  icon_horizontal \" data-lazy=\"1\">\n\t\t\t<div class=\"module-icon-item\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<em class=\"tf_box\"\n\t\t\t\t\t\t\t\t\t\t\t\t style=\"color:#8cc53f\"\t\t\t\t\t><svg  class=\"tf_fa tf-fas-circle-check\" aria-hidden=\"true\"><use href=\"#tf-fas-circle-check\"><\/use><\/svg><\/em>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>Agents virtuels IA g\u00e9n\u00e9rative qui comprennent le langage naturel et le contexte.<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t<\/div>\n<!-- \/module icon -->\n<!-- module icon -->\n<div  class=\"module module-icon tb_wq2i647  large  icon_horizontal \" data-lazy=\"1\">\n\t\t\t<div class=\"module-icon-item\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<em class=\"tf_box\"\n\t\t\t\t\t\t\t\t\t\t\t\t style=\"color:#8cc53f\"\t\t\t\t\t><svg  class=\"tf_fa tf-fas-circle-check\" aria-hidden=\"true\"><use href=\"#tf-fas-circle-check\"><\/use><\/svg><\/em>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>Autonome incident r\u00e9solution avec pr\u00e9dictive prise de d\u00e9cision.<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t<\/div>\n<!-- \/module icon -->\n<!-- module icon -->\n<div  class=\"module module-icon tb_7qho647  large  icon_horizontal \" data-lazy=\"1\">\n\t\t\t<div class=\"module-icon-item\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<em class=\"tf_box\"\n\t\t\t\t\t\t\t\t\t\t\t\t style=\"color:#8cc53f\"\t\t\t\t\t><svg  class=\"tf_fa tf-fas-circle-check\" aria-hidden=\"true\"><use href=\"#tf-fas-circle-check\"><\/use><\/svg><\/em>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>R\u00e9sum\u00e9 automatique des cas et cr\u00e9ation d'articles de connaissances.<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t<\/div>\n<!-- \/module icon -->\n<!-- module icon -->\n<div  class=\"module module-icon tb_39iw647  large  icon_horizontal \" data-lazy=\"1\">\n\t\t\t<div class=\"module-icon-item\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<em class=\"tf_box\"\n\t\t\t\t\t\t\t\t\t\t\t\t style=\"color:#8cc53f\"\t\t\t\t\t><svg  class=\"tf_fa tf-fas-circle-check\" aria-hidden=\"true\"><use href=\"#tf-fas-circle-check\"><\/use><\/svg><\/em>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>Communication omnicanale via chat, WhatsApp, Teams, Telegram, e-mail et voix.<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t<\/div>\n<!-- \/module icon -->\n<!-- module icon -->\n<div  class=\"module module-icon tb_p8e3647  large  icon_horizontal \" data-lazy=\"1\">\n\t\t\t<div class=\"module-icon-item\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<em class=\"tf_box\"\n\t\t\t\t\t\t\t\t\t\t\t\t style=\"color:#8cc53f\"\t\t\t\t\t><svg  class=\"tf_fa tf-fas-circle-check\" aria-hidden=\"true\"><use href=\"#tf-fas-circle-check\"><\/use><\/svg><\/em>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>Analyses bas\u00e9es sur l'IA pour l'optimisation des services et l'am\u00e9lioration des accords de niveau de service (SLA).<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t<\/div>\n<!-- \/module icon -->\n<!-- module icon -->\n<div  class=\"module module-icon tb_3cip647  large  icon_horizontal \" data-lazy=\"1\">\n\t\t\t<div class=\"module-icon-item\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<em class=\"tf_box\"\n\t\t\t\t\t\t\t\t\t\t\t\t style=\"color:#8cc53f\"\t\t\t\t\t><svg  class=\"tf_fa tf-fas-circle-check\" aria-hidden=\"true\"><use href=\"#tf-fas-circle-check\"><\/use><\/svg><\/em>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>Int\u00e9gration transparente avec les workflows ITSM et les processus m\u00e9tier.<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t<\/div>\n<!-- \/module icon -->\n        <\/div>\n                    <\/div>\n                <\/div>\n                        <\/div>\n        <\/div>\n                        <div  data-anchor=\"why\" data-hide-anchor=\"1\" data-lazy=\"1\" class=\"module_row themify_builder_row tb_has_section tb_section-why tb_qxbw444 tf_w hide-tablet hide-tablet_landscape hide-mobile\">\n                        <div class=\"row_inner col_align_top tb_col_count_1 tf_box tf_rel\">\n                        <div  data-lazy=\"1\" class=\"module_column tb-column col-full tb_vst7051 first\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_ewew004   \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <h2 style=\"text-align: center;\"><strong>Pourquoi choisir <span style=\"color: #8cc53f;\">CITSmart X\u00b2 ITSM<\/span> ?<\/strong><\/h2>    <\/div>\n<\/div>\n<!-- \/module text -->        <div  data-lazy=\"1\" class=\"module_subrow themify_builder_sub_row tf_w col_align_bottom tb_col_count_2 tb_f8w8505\">\n                <div  data-lazy=\"1\" class=\"module_column sub_column col4-2 tb_904t061 first\">\n                    <!-- module image -->\n<div  class=\"module module-image tb_c4qq373 image-top   tf_mw\" data-lazy=\"1\">\n        <div class=\"image-wrap tf_rel tf_mw\">\n            <img loading=\"lazy\" decoding=\"async\" width=\"852\" height=\"674\" src=\"https:\/\/dev.centralit-global.com\/wp-content\/uploads\/2025\/10\/AI-Agents-for-ITSM_Guia_6.png\" class=\"wp-post-image wp-image-4186\" title=\"AI Agents for ITSM_Guia_6\" alt=\"AI Agents for ITSM_Guia_6\" srcset=\"https:\/\/dev.centralit-global.com\/wp-content\/uploads\/2025\/10\/AI-Agents-for-ITSM_Guia_6.png 852w, https:\/\/dev.centralit-global.com\/wp-content\/uploads\/2025\/10\/AI-Agents-for-ITSM_Guia_6-300x237.png 300w, https:\/\/dev.centralit-global.com\/wp-content\/uploads\/2025\/10\/AI-Agents-for-ITSM_Guia_6-768x608.png 768w\" sizes=\"auto, (max-width: 852px) 100vw, 852px\" \/>    \n        <\/div>\n    <!-- \/image-wrap -->\n    \n        <\/div>\n<!-- \/module image -->        <\/div>\n                    <div  data-lazy=\"1\" class=\"module_column sub_column col4-2 tb_mpgj943 last\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_3xn0304   \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <p><span style=\"font-weight: 400;\">Contrairement aux outils ITSM traditionnels, <\/span><b>CITSmart X<\/b><span style=\"font-weight: 400;\"> combine <\/span><b>l&rsquo;IA g\u00e9n\u00e9rative<\/b><span style=\"font-weight: 400;\">, <\/span><b>des agents autonomes<\/b><span style=\"font-weight: 400;\"> et <\/span><b>l&rsquo;orchestration des services<\/b><span style=\"font-weight: 400;\"> au sein d&rsquo;une seule et m\u00eame plateforme, reliant ainsi l&rsquo;intelligence, l&rsquo;automatisation et l&rsquo;exp\u00e9rience.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Il ne se contente pas simplement d&rsquo;automatiser ; il \u00e9volue avec votre organisation, transformant la gestion des services en un <\/span><b>avantage strat\u00e9gique<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><b>Votre centre de services. R\u00e9invent\u00e9. <\/b><\/p>\n<p><span style=\"font-weight: 400;\">Du support \u00e0 l&rsquo;intelligence. Des tickets \u00e0 la transformation. <\/span><\/p>    <\/div>\n<\/div>\n<!-- \/module text -->        <\/div>\n                    <\/div>\n                <\/div>\n                        <\/div>\n        <\/div>\n                        <div  data-anchor=\"why\" data-hide-anchor=\"1\" data-lazy=\"1\" class=\"module_row themify_builder_row tb_has_section tb_section-why tb_yrdy640 tf_w hide-desktop\">\n                        <div class=\"row_inner col_align_top tb_col_count_1 tf_box tf_rel\">\n                        <div  data-lazy=\"1\" class=\"module_column tb-column col-full tb_j33u632 first\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_6xqs033   \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <h2 style=\"text-align: center;\"><strong>Pourquoi choisir <span style=\"color: #8cc53f;\">CITSmart X\u00b2 ITSM<\/span> ?<\/strong><\/h2>    <\/div>\n<\/div>\n<!-- \/module text -->        <div  data-lazy=\"1\" class=\"module_subrow themify_builder_sub_row tf_w col_align_middle tb_col_count_2 tb_fc44410\">\n                <div  data-lazy=\"1\" class=\"module_column sub_column col4-2 tb_tz8f466 first\">\n                    <!-- module image -->\n<div  class=\"module module-image tb_wszy041 image-top   tf_mw\" data-lazy=\"1\">\n        <div class=\"image-wrap tf_rel tf_mw\">\n            <img loading=\"lazy\" decoding=\"async\" width=\"852\" height=\"674\" src=\"https:\/\/dev.centralit-global.com\/wp-content\/uploads\/2025\/10\/AI-Agents-for-ITSM_Guia_6.png\" class=\"wp-post-image wp-image-4186\" title=\"AI Agents for ITSM_Guia_6\" alt=\"AI Agents for ITSM_Guia_6\" srcset=\"https:\/\/dev.centralit-global.com\/wp-content\/uploads\/2025\/10\/AI-Agents-for-ITSM_Guia_6.png 852w, https:\/\/dev.centralit-global.com\/wp-content\/uploads\/2025\/10\/AI-Agents-for-ITSM_Guia_6-300x237.png 300w, https:\/\/dev.centralit-global.com\/wp-content\/uploads\/2025\/10\/AI-Agents-for-ITSM_Guia_6-768x608.png 768w\" sizes=\"auto, (max-width: 852px) 100vw, 852px\" \/>    \n        <\/div>\n    <!-- \/image-wrap -->\n    \n        <\/div>\n<!-- \/module image -->        <\/div>\n                    <div  data-lazy=\"1\" class=\"module_column sub_column col4-2 tb_4w8i834 last\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_h6iz061   \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <p><span style=\"font-weight: 400;\">Contrairement aux outils ITSM traditionnels, <\/span><b>CITSmart X<\/b><span style=\"font-weight: 400;\"> combine <\/span><b>l&rsquo;IA g\u00e9n\u00e9rative<\/b><span style=\"font-weight: 400;\">, <\/span><b>des agents autonomes<\/b><span style=\"font-weight: 400;\"> et <\/span><b>l&rsquo;orchestration des services<\/b><span style=\"font-weight: 400;\"> au sein d&rsquo;une seule et m\u00eame plateforme, reliant ainsi l&rsquo;intelligence, l&rsquo;automatisation et l&rsquo;exp\u00e9rience.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Il ne se contente pas simplement d&rsquo;automatiser ; il \u00e9volue avec votre organisation, transformant la gestion des services en un <\/span><b>avantage strat\u00e9gique<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><b>Votre centre de services. R\u00e9invent\u00e9. <\/b><\/p>\n<p><span style=\"font-weight: 400;\">Du support \u00e0 l&rsquo;intelligence. Des tickets \u00e0 la transformation. <\/span><\/p>    <\/div>\n<\/div>\n<!-- \/module text -->        <\/div>\n                    <\/div>\n                <\/div>\n                        <\/div>\n        <\/div>\n                        <div  data-anchor=\"results\" data-hide-anchor=\"1\" data-css_id=\"sllt000\" data-lazy=\"1\" class=\"module_row themify_builder_row fullwidth tb_has_section tb_section-results tb_sllt000 tf_w hide-tablet hide-tablet_landscape hide-mobile\">\n                        <div class=\"row_inner col_align_top tb_col_count_1 tf_box tf_rel\">\n                        <div  data-lazy=\"1\" class=\"module_column tb-column col-full tb_8dwc030 first\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_abho740   \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <h2 style=\"text-align: center;\"><strong>R\u00e9sultats et impact<\/strong><\/h2>    <\/div>\n<\/div>\n<!-- \/module text -->        <div  data-lazy=\"1\" class=\"module_subrow themify_builder_sub_row tf_w col_align_middle tb_col_count_4 tb_6re3330\">\n                <div  data-lazy=\"1\" class=\"module_column sub_column col4-1 tb_akos704 first\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_to4m000   \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <h3 style=\"text-align: center;\"><span style=\"font-weight: 400;\">60 % de moins <\/span><\/h3>\n<p style=\"text-align: center;\"><span style=\"font-weight: 400;\">billet manuel<\/span><span style=\"font-weight: 400;\">ts.<\/span><\/p>    <\/div>\n<\/div>\n<!-- \/module text -->        <\/div>\n                    <div  data-lazy=\"1\" class=\"module_column sub_column col4-1 tb_o5o9717\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_jmk4014   \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <h3 style=\"text-align: center;\"><span style=\"font-weight: 400;\">40 % plus rapide <\/span><\/h3>\n<p style=\"text-align: center;\"><span style=\"font-weight: 400;\">temps de r\u00e9solution.<\/span><\/p>    <\/div>\n<\/div>\n<!-- \/module text -->        <\/div>\n                    <div  data-lazy=\"1\" class=\"module_column sub_column col4-1 tb_vkza170\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_oun5000   \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <h3 style=\"text-align: center;\"><span style=\"font-weight: 400;\">90 % de satisfaction <\/span><span style=\"font-weight: 400;\">taux <\/span> <\/h3>\n<p style=\"text-align: center;\"><span style=\"font-weight: 400;\">avec l&rsquo;IA conversationnelle.<\/span><\/p>    <\/div>\n<\/div>\n<!-- \/module text -->        <\/div>\n                    <div  data-lazy=\"1\" class=\"module_column sub_column col4-1 tb_8t2p148 last\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_sj5z101   \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <h3 style=\"text-align: center;\"><span style=\"font-weight: 400;\">Jusqu&rsquo;\u00e0 50 % de r\u00e9duction <\/span><\/h3>\n<p style=\"text-align: center;\"><span style=\"font-weight: 400;\">en co\u00fbts op\u00e9rationnels.<\/span><\/p>    <\/div>\n<\/div>\n<!-- \/module text -->        <\/div>\n                    <\/div>\n                <\/div>\n                        <\/div>\n        <\/div>\n                        <div  data-anchor=\"results\" data-hide-anchor=\"1\" data-lazy=\"1\" class=\"module_row themify_builder_row tb_has_section tb_section-results tb_tcyd003 tf_w hide-desktop\">\n                        <div class=\"row_inner col_align_top tb_col_count_1 tf_box tf_rel\">\n                        <div  data-lazy=\"1\" class=\"module_column tb-column col-full tb_eerr434 first\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_8vnc134   \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <h2 style=\"text-align: center;\"><strong>R\u00e9sultats et impact<\/strong><\/h2>    <\/div>\n<\/div>\n<!-- \/module text -->        <div  data-lazy=\"1\" class=\"module_subrow themify_builder_sub_row tf_w col_align_middle tb_col_count_4 tb_94l6401\">\n                <div  data-lazy=\"1\" class=\"module_column sub_column col4-1 tb_8bjp000 first\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_by17190   \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <h3 style=\"text-align: center;\"><span style=\"font-weight: 400;\">60 % de moins <\/span><\/h3>\n<p style=\"text-align: center;\"><span style=\"font-weight: 400;\">billet manuel<\/span><span style=\"font-weight: 400;\">ts.<\/span><\/p>    <\/div>\n<\/div>\n<!-- \/module text -->        <\/div>\n                    <div  data-lazy=\"1\" class=\"module_column sub_column col4-1 tb_2rka134\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_epti104   \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <h3 style=\"text-align: center;\"><span style=\"font-weight: 400;\">40 % plus rapide <\/span><\/h3>\n<p style=\"text-align: center;\"><span style=\"font-weight: 400;\">temps de r\u00e9solution.<\/span><\/p>    <\/div>\n<\/div>\n<!-- \/module text -->        <\/div>\n                    <div  data-lazy=\"1\" class=\"module_column sub_column col4-1 tb_itzi990\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_ae0y031   \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <h3 style=\"text-align: center;\"><span style=\"font-weight: 400;\">90 % de satisfaction <\/span><span style=\"font-weight: 400;\">taux <\/span> <\/h3>\n<p style=\"text-align: center;\"><span style=\"font-weight: 400;\">avec l&rsquo;IA conversationnelle.<\/span><\/p>    <\/div>\n<\/div>\n<!-- \/module text -->        <\/div>\n                    <div  data-lazy=\"1\" class=\"module_column sub_column col4-1 tb_46hv090 last\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_38wh446   \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <h3 style=\"text-align: center;\"><span style=\"font-weight: 400;\">Jusqu&rsquo;\u00e0 50 % de r\u00e9duction <\/span><\/h3>\n<p style=\"text-align: center;\"><span style=\"font-weight: 400;\">en co\u00fbts op\u00e9rationnels.<\/span><\/p>    <\/div>\n<\/div>\n<!-- \/module text -->        <\/div>\n                    <\/div>\n                <\/div>\n                        <\/div>\n        <\/div>\n                        <div  data-anchor=\"results\" data-hide-anchor=\"1\" data-lazy=\"1\" class=\"module_row themify_builder_row tb_has_section tb_section-results tb_6zzz880 tf_w hide-tablet hide-tablet_landscape hide-mobile\">\n                        <div class=\"row_inner col_align_top tb_col_count_1 tf_box tf_rel\">\n                        <div  data-lazy=\"1\" class=\"module_column tb-column col-full tb_dk8d130 first\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_0xl3000   \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <h2 style=\"text-align: center;\">Voir Comment \u00e7a marche<\/h2>    <\/div>\n<\/div>\n<!-- \/module text -->        <div  data-lazy=\"1\" class=\"module_subrow themify_builder_sub_row tf_w col_align_top tb_col_count_1 tb_h099101\">\n                <div  data-lazy=\"1\" class=\"module_column sub_column col-full tb_e1il041 first\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_kqcp404   \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <h3 style=\"text-align: center;\"><span style=\"font-weight: 400;\">D\u00e9couvrez l&rsquo;avenir du support informatique.<\/span><\/h3>    <\/div>\n<\/div>\n<!-- \/module text -->        <div  data-lazy=\"1\" class=\"module_subrow themify_builder_sub_row tf_w col_align_top tb_col_count_4 tb_idtp398\">\n                <div  data-lazy=\"1\" class=\"module_column sub_column col4-1 tb_ggt9398 first\">\n                            <\/div>\n                    <div  data-lazy=\"1\" class=\"module_column sub_column col4-1 tb_3xp0398\">\n                    <!-- module buttons -->\n<div  class=\"module module-buttons tb_cr78398 buttons-horizontal outline   circle buttons-fullwidth\" data-lazy=\"1\">\n        <div class=\"module-buttons-item tf_in_flx\">\n                        <a href=\"https:\/\/dev.centralit-global.com\/\" class=\"ui builder_button tf_in_flx tb_default_color\" >\n                                                Demandez une d\u00e9monstration                                        <\/a>\n                <\/div>\n            <\/div>\n<!-- \/module buttons -->\n        <\/div>\n                    <div  data-lazy=\"1\" class=\"module_column sub_column col4-1 tb_3ayk398\">\n                    <!-- module buttons -->\n<div  class=\"module module-buttons tb_otpa398 buttons-horizontal solid   circle buttons-fullwidth\" data-lazy=\"1\">\n        <div class=\"module-buttons-item tf_in_flx\">\n                        <a href=\"https:\/\/dev.centralit-global.com\/contact-us\/\" class=\"ui builder_button tf_in_flx tb_default_color\" >\n                                                Parlez \u00e0 un expert                                        <\/a>\n                <\/div>\n            <\/div>\n<!-- \/module buttons -->\n        <\/div>\n                    <div  data-lazy=\"1\" class=\"module_column sub_column col4-1 tb_gcvj398 last\">\n                            <\/div>\n                    <\/div>\n                <\/div>\n                    <\/div>\n                <\/div>\n                        <\/div>\n        <\/div>\n                        <div  data-anchor=\"results\" data-hide-anchor=\"1\" data-lazy=\"1\" class=\"module_row themify_builder_row tb_has_section tb_section-results tb_jsm9001 tf_w hide-desktop\">\n                        <div class=\"row_inner col_align_top tb_col_count_1 tf_box tf_rel\">\n                        <div  data-lazy=\"1\" class=\"module_column tb-column col-full tb_a03u006 first\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_sma4084   \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <h2 style=\"text-align: center;\">Voir Comment \u00e7a marche<\/h2>    <\/div>\n<\/div>\n<!-- \/module text -->        <div  data-lazy=\"1\" class=\"module_subrow themify_builder_sub_row tf_w col_align_top tb_col_count_1 tb_lx7e444\">\n                <div  data-lazy=\"1\" class=\"module_column sub_column col-full tb_bi14104 first\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_m9wi400   \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <h3 style=\"text-align: center;\"><span style=\"font-weight: 400;\">D\u00e9couvrez l&rsquo;avenir du support informatique.<\/span><\/h3>    <\/div>\n<\/div>\n<!-- \/module text -->        <div  data-lazy=\"1\" class=\"module_subrow themify_builder_sub_row tf_w col_align_top tb_col_count_2 tb_svg5011\">\n                <div  data-lazy=\"1\" class=\"module_column sub_column col4-2 tb_f1de967 first\">\n                    <!-- module buttons -->\n<div  class=\"module module-buttons tb_lyhp967 buttons-horizontal outline   circle buttons-fullwidth\" data-lazy=\"1\">\n        <div class=\"module-buttons-item tf_in_flx\">\n                        <a href=\"https:\/\/dev.centralit-global.com\/\" class=\"ui builder_button tf_in_flx tb_default_color\" >\n                                                Demandez une d\u00e9monstration                                        <\/a>\n                <\/div>\n            <\/div>\n<!-- \/module buttons -->\n        <\/div>\n                    <div  data-lazy=\"1\" class=\"module_column sub_column col4-2 tb_cxmh967 last\">\n                    <!-- module buttons -->\n<div  class=\"module module-buttons tb_hbf5967 buttons-horizontal solid   circle buttons-fullwidth\" data-lazy=\"1\">\n        <div class=\"module-buttons-item tf_in_flx\">\n                        <a href=\"https:\/\/dev.centralit-global.com\/contact-us\/\" class=\"ui builder_button tf_in_flx tb_default_color\" >\n                                                Parlez \u00e0 un expert                                        <\/a>\n                <\/div>\n            <\/div>\n<!-- \/module buttons -->\n        <\/div>\n                    <\/div>\n                <\/div>\n                    <\/div>\n                <\/div>\n                        <\/div>\n        <\/div>\n        <\/div>\n<!--\/themify_builder_content-->","protected":false},"excerpt":{"rendered":"<p>Service Desk bas\u00e9 sur l&rsquo;IA Transformez la prestation de services gr\u00e2ce \u00e0 une IA qui anticipe. Donnez \u00e0 votre organisation les moyens d&rsquo;agir gr\u00e2ce \u00e0 un service d&rsquo;assistance auto-\u00e9volutif qui \u00e9coute, apprend et r\u00e9sout les probl\u00e8mes instantan\u00e9ment. Service Desk bas\u00e9 sur l&rsquo;IA Transformez la prestation de services gr\u00e2ce \u00e0 une IA qui anticipe. Donnez \u00e0 [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-4219","page","type-page","status-publish","hentry","has-post-title","has-post-date","has-post-category","has-post-tag","has-post-comment","has-post-author",""],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"builder_content":"<h3><b>Service Desk bas\u00e9 sur l'IA<\/b><\/h3> <h2><b>Transformez la prestation de services gr\u00e2ce \u00e0 une IA qui anticipe.<\/b><\/h2> <p>Donnez \u00e0 votre organisation les moyens d'agir gr\u00e2ce \u00e0 un service d'assistance auto-\u00e9volutif qui \u00e9coute, apprend et r\u00e9sout les probl\u00e8mes instantan\u00e9ment.<\/p>\n<img src=\"https:\/\/dev.centralit-global.com\/wp-content\/uploads\/2025\/10\/Predictive-Service-Operations_Guia_6.png\" title=\"Predictive Service Operations_Guia_6\" alt=\"Predictive Service Operations_Guia_6\" srcset=\"https:\/\/dev.centralit-global.com\/wp-content\/uploads\/2025\/10\/Predictive-Service-Operations_Guia_6.png 852w, https:\/\/dev.centralit-global.com\/wp-content\/uploads\/2025\/10\/Predictive-Service-Operations_Guia_6-300x237.png 300w, https:\/\/dev.centralit-global.com\/wp-content\/uploads\/2025\/10\/Predictive-Service-Operations_Guia_6-768x608.png 768w\" sizes=\"(max-width: 852px) 100vw, 852px\" \/>\n<h3 style=\"text-align: center;\"><b>Service Desk bas\u00e9 sur l'IA<\/b><\/h3> <h2 style=\"text-align: center;\"><b>Transformez la prestation de services gr\u00e2ce \u00e0 une IA qui anticipe.<\/b><\/h2> <p style=\"text-align: center;\">Donnez \u00e0 votre organisation les moyens d'agir gr\u00e2ce \u00e0 un service d'assistance auto-\u00e9volutif qui \u00e9coute, apprend et r\u00e9sout les probl\u00e8mes instantan\u00e9ment.<\/p>\n<img src=\"https:\/\/dev.centralit-global.com\/wp-content\/uploads\/2025\/10\/Predictive-Service-Operations_Guia_6.png\" title=\"Predictive Service Operations_Guia_6\" alt=\"Predictive Service Operations_Guia_6\" srcset=\"https:\/\/dev.centralit-global.com\/wp-content\/uploads\/2025\/10\/Predictive-Service-Operations_Guia_6.png 852w, https:\/\/dev.centralit-global.com\/wp-content\/uploads\/2025\/10\/Predictive-Service-Operations_Guia_6-300x237.png 300w, https:\/\/dev.centralit-global.com\/wp-content\/uploads\/2025\/10\/Predictive-Service-Operations_Guia_6-768x608.png 768w\" sizes=\"(max-width: 852px) 100vw, 852px\" \/>\n<p style=\"text-align: center;\"><a href=\"#how-it-works\"><strong> Comment \u00e7a marche<\/strong><\/a><\/p>\n<p style=\"text-align: center;\"><a href=\"#key-benefits\"><strong>Avantages principaux<\/strong><\/a><\/p>\n<p style=\"text-align: center;\"><a href=\"#core-capabilities\"><strong> Comp\u00e9tences de base<\/strong><\/a><\/p>\n<p style=\"text-align: center;\"><a href=\"#why\"><strong>Pourquoi choisir CITSmart X\u00b2 ITSM ?<\/strong><\/a><\/p>\n<p style=\"text-align: center;\"><a href=\"#results\"><strong>R\u00e9sultats et impact <\/strong><\/a><\/p>\n\n<h2>R\u00e9sum\u00e9 g\u00e9n\u00e9ral<\/h2> <p>Le <b>Autonomous Service Desk<\/b> aliment\u00e9 par <b>g\u00e9n\u00e9ratif AI<\/b> transforme la mani\u00e8re dont les organisations fournissent leur assistance. <\/p> <p>Il remplace les mod\u00e8les de service traditionnels et r\u00e9actifs par un <b>\u00e9cosyst\u00e8me intelligent, pr\u00e9dictif et conversationnel<\/b> o\u00f9 l'IA et les agents autonomes collaborent pour fournir un service instantan\u00e9, pr\u00e9cis et personnalis\u00e9.<\/p> <p>Chaque interaction alimente un apprentissage continu, rendant le syst\u00e8me plus intelligent, plus rapide et plus contextuel au fil du temps.<\/p> <p>R\u00e9sultat : moins de tickets, des r\u00e9solutions plus rapides, des utilisateurs plus satisfaits et une \u00e9quipe informatique plus strat\u00e9gique.<\/p>\n<h2 style=\"text-align: center;\">R\u00e9sum\u00e9 g\u00e9n\u00e9ral<\/h2> <p style=\"text-align: center;\">Le <b>Autonomous Service Desk<\/b> aliment\u00e9 par <b>g\u00e9n\u00e9ratif AI<\/b> transforme la mani\u00e8re dont les organisations fournissent leur assistance. <\/p> <p style=\"text-align: center;\">Il remplace les mod\u00e8les de service traditionnels et r\u00e9actifs par un <b>\u00e9cosyst\u00e8me intelligent, pr\u00e9dictif et conversationnel<\/b> o\u00f9 l'IA et les agents autonomes collaborent pour fournir un service instantan\u00e9, pr\u00e9cis et personnalis\u00e9.<\/p> <p style=\"text-align: center;\">Chaque interaction alimente un apprentissage continu, rendant le syst\u00e8me plus intelligent, plus rapide et plus contextuel au fil du temps.<\/p> <p style=\"text-align: center;\">R\u00e9sultat : moins de tickets, des r\u00e9solutions plus rapides, des utilisateurs plus satisfaits et une \u00e9quipe informatique plus strat\u00e9gique.<\/p>\n<h2 style=\"text-align: center;\"><b>Comment \u00e7a marche ?<\/b><\/h2>\n<ul><li><h4>IA conversationnelle<\/h4><p>Interagit naturellement avec les utilisateurs, en comprenant leurs intentions et leurs \u00e9motions gr\u00e2ce au langage naturel.<\/p><\/li><li><h4>Agents ind\u00e9pendants<\/h4><p>Analyser, classer, et r\u00e9soudre les incidents <\/p><\/li><li><h4>IA g\u00e9n\u00e9rative<\/h4><p>R\u00e9sume les conversations, documente les r\u00e9solutions et met \u00e0 jour la base de connaissances en temps r\u00e9el.<\/p><\/li><li><h4>Mod\u00e8les d'apprentissage continu<\/h4><p>\u00c9voluer avec chaque interaction, am\u00e9liorer la pr\u00e9cision et la prise de d\u00e9cision.<\/p><\/li><li><h4>Int\u00e9gration de bout en bout<\/h4><p>Garantit des exp\u00e9riences coh\u00e9rentes dans l'ensemble des workflows ITSM et des environnements omnicanaux.<\/p><\/li><\/ul>\n<p>Interagit naturellement avec les utilisateurs, en comprenant leurs intentions et leurs \u00e9motions gr\u00e2ce au langage naturel.<\/p>\n<p>Analyser, classer, et r\u00e9soudre les incidents <\/p>\n<p>R\u00e9sume les conversations, documente les r\u00e9solutions et met \u00e0 jour la base de connaissances en temps r\u00e9el.<\/p>\n<p>\u00c9voluer avec chaque interaction, am\u00e9liorer la pr\u00e9cision et la prise de d\u00e9cision.<\/p>\n<p>Garantit des exp\u00e9riences coh\u00e9rentes dans l'ensemble des workflows ITSM et des environnements omnicanaux.<\/p>\n<h2 style=\"text-align: center;\"><b>Comment \u00e7a marche ?<\/b><\/h2>\n<ul><li><h4>IA conversationnelle<\/h4><p>Interagit naturellement avec les utilisateurs, en comprenant leurs intentions et leurs \u00e9motions gr\u00e2ce au langage naturel.<\/p><\/li><li><h4>Agents ind\u00e9pendants<\/h4><p>Analyser, classer, et r\u00e9soudre les incidents <\/p><\/li><li><h4>IA g\u00e9n\u00e9rative<\/h4><p>R\u00e9sume les conversations, documente les r\u00e9solutions et met \u00e0 jour la base de connaissances en temps r\u00e9el.<\/p><\/li><li><h4>Mod\u00e8les d'apprentissage continu<\/h4><p>\u00c9voluer avec chaque interaction, am\u00e9liorer la pr\u00e9cision et la prise de d\u00e9cision.<\/p><\/li><li><h4>Int\u00e9gration de bout en bout<\/h4><p>Garantit des exp\u00e9riences coh\u00e9rentes dans l'ensemble des workflows ITSM et des environnements omnicanaux.<\/p><\/li><\/ul>\n<p>Interagit naturellement avec les utilisateurs, en comprenant leurs intentions et leurs \u00e9motions gr\u00e2ce au langage naturel.<\/p>\n<p>Analyser, classer, et r\u00e9soudre les incidents <\/p>\n<p>R\u00e9sume les conversations, documente les r\u00e9solutions et met \u00e0 jour la base de connaissances en temps r\u00e9el.<\/p>\n<p>\u00c9voluer avec chaque interaction, am\u00e9liorer la pr\u00e9cision et la prise de d\u00e9cision.<\/p>\n<p>Garantit des exp\u00e9riences coh\u00e9rentes dans l'ensemble des workflows ITSM et des environnements omnicanaux.<\/p>\n<h2 style=\"text-align: center;\"><strong>Avantages principaux<\/strong><\/h2>\n<svg> <circle r=\"calc(50% - 1.50px)\" cx=\"50%\" cy=\"50%\" stroke-width=\"3\"\/> <circle r=\"calc(50% - 1.50px)\" cx=\"50%\" cy=\"50%\" stroke=\"#e6e6e6\" stroke-width=\"3\" data-progress=\"100\" stroke-dasharray=\"0,10000\"\/> <\/svg> <em style=\"color:#8cc53f\"><svg aria-hidden=\"true\"><use href=\"#tf-fas-clock-rotate-left\"><\/use><\/svg><\/em> \n <h3> R\u00e9solution instantan\u00e9e <\/h3> <p>R\u00e9duisez le temps de traitement gr\u00e2ce \u00e0 l'automatisation bas\u00e9e sur l'IA et l'ex\u00e9cution autonome et l'ex\u00e9cution autonome.<\/p>\n<svg> <circle r=\"calc(50% - 1.50px)\" cx=\"50%\" cy=\"50%\" stroke-width=\"3\"\/> <circle r=\"calc(50% - 1.50px)\" cx=\"50%\" cy=\"50%\" stroke=\"#e6e6e6\" stroke-width=\"3\" data-progress=\"100\" stroke-dasharray=\"0,10000\"\/> <\/svg> <em style=\"color:#8cc53f\"><svg aria-hidden=\"true\"><use href=\"#tf-fas-comments\"><\/use><\/svg><\/em> \n <h3> Exp\u00e9rience conversationnelle <\/h3> <p>Offrez des interactions intuitives, semblables \u00e0 celles d'un \u00eatre humain, \u00e0 travers le chat, la voix, et les portails.<\/p>\n<svg> <circle r=\"calc(50% - 1.50px)\" cx=\"50%\" cy=\"50%\" stroke-width=\"3\"\/> <circle r=\"calc(50% - 1.50px)\" cx=\"50%\" cy=\"50%\" stroke=\"#e6e6e6\" stroke-width=\"3\" data-progress=\"100\" stroke-dasharray=\"0,10000\"\/> <\/svg> <em style=\"color:#8cc53f\"><svg aria-hidden=\"true\"><use href=\"#tf-fas-brain\"><\/use><\/svg><\/em> \n <h3> Apprentissage intelligent <\/h3> <p>Am\u00e9lioration continue gr\u00e2ce \u00e0 l'apprentissage automatique et \u00e0 l'intelligence g\u00e9n\u00e9rative.<\/p>\n<svg> <circle r=\"calc(50% - 1.50px)\" cx=\"50%\" cy=\"50%\" stroke-width=\"3\"\/> <circle r=\"calc(50% - 1.50px)\" cx=\"50%\" cy=\"50%\" stroke=\"#e6e6e6\" stroke-width=\"3\" data-progress=\"100\" stroke-dasharray=\"0,10000\"\/> <\/svg> <em style=\"color:#8cc53f\"><svg aria-hidden=\"true\"><use href=\"#tf-fas-donate\"><\/use><\/svg><\/em> \n <h3> Efficacit\u00e9 op\u00e9rationnelle <\/h3> <p>R\u00e9duction pouvant atteindre 60 % du volume des tickets et optimisation mesurable des co\u00fbts.<\/p>\n<svg> <circle r=\"calc(50% - 1.50px)\" cx=\"50%\" cy=\"50%\" stroke-width=\"3\"\/> <circle r=\"calc(50% - 1.50px)\" cx=\"50%\" cy=\"50%\" stroke=\"#e6e6e6\" stroke-width=\"3\" data-progress=\"100\" stroke-dasharray=\"0,10000\"\/> <\/svg> <em style=\"color:#8cc53f\"><svg aria-hidden=\"true\"><use href=\"#tf-fas-infinity\"><\/use><\/svg><\/em> \n <h3> Toujours activ\u00e9 <\/h3> <p>Offrez une assistance ininterrompue, 24 heures sur 24, 7 jours sur 7, qui s'adapte \u00e0 l'\u00e9chelle mondiale sans effort suppl\u00e9mentaire.<\/p>\n<h2 style=\"text-align: center;\"><strong>Avantages principaux<\/strong><\/h2>\n<svg> <circle r=\"calc(50% - 1.50px)\" cx=\"50%\" cy=\"50%\" stroke-width=\"3\"\/> <circle r=\"calc(50% - 1.50px)\" cx=\"50%\" cy=\"50%\" stroke=\"#e6e6e6\" stroke-width=\"3\" data-progress=\"100\" stroke-dasharray=\"0,10000\"\/> <\/svg> <em style=\"color:#8cc53f\"><svg aria-hidden=\"true\"><use href=\"#tf-fas-clock-rotate-left\"><\/use><\/svg><\/em> \n <h3> R\u00e9solution instantan\u00e9e <\/h3> <p>R\u00e9duisez le temps de traitement gr\u00e2ce \u00e0 l'automatisation bas\u00e9e sur l'IA et l'ex\u00e9cution autonome et l'ex\u00e9cution autonome.<\/p>\n<svg> <circle r=\"calc(50% - 1.50px)\" cx=\"50%\" cy=\"50%\" stroke-width=\"3\"\/> <circle r=\"calc(50% - 1.50px)\" cx=\"50%\" cy=\"50%\" stroke=\"#e6e6e6\" stroke-width=\"3\" data-progress=\"100\" stroke-dasharray=\"0,10000\"\/> <\/svg> <em style=\"color:#8cc53f\"><svg aria-hidden=\"true\"><use href=\"#tf-fas-comments\"><\/use><\/svg><\/em> \n <h3> Exp\u00e9rience conversationnelle <\/h3> <p>Offrez des interactions intuitives, semblables \u00e0 celles d'un \u00eatre humain, \u00e0 travers le chat, la voix, et les portails.<\/p>\n<svg> <circle r=\"calc(50% - 1.50px)\" cx=\"50%\" cy=\"50%\" stroke-width=\"3\"\/> <circle r=\"calc(50% - 1.50px)\" cx=\"50%\" cy=\"50%\" stroke=\"#e6e6e6\" stroke-width=\"3\" data-progress=\"100\" stroke-dasharray=\"0,10000\"\/> <\/svg> <em style=\"color:#8cc53f\"><svg aria-hidden=\"true\"><use href=\"#tf-fas-brain\"><\/use><\/svg><\/em> \n <h3> Apprentissage intelligent <\/h3> <p>Am\u00e9lioration continue gr\u00e2ce \u00e0 l'apprentissage automatique et \u00e0 l'intelligence g\u00e9n\u00e9rative.<\/p>\n<svg> <circle r=\"calc(50% - 1.50px)\" cx=\"50%\" cy=\"50%\" stroke-width=\"3\"\/> <circle r=\"calc(50% - 1.50px)\" cx=\"50%\" cy=\"50%\" stroke=\"#e6e6e6\" stroke-width=\"3\" data-progress=\"100\" stroke-dasharray=\"0,10000\"\/> <\/svg> <em style=\"color:#8cc53f\"><svg aria-hidden=\"true\"><use href=\"#tf-fas-donate\"><\/use><\/svg><\/em> \n <h3> Efficacit\u00e9 op\u00e9rationnelle <\/h3> <p>R\u00e9duction pouvant atteindre 60 % du volume des tickets et optimisation mesurable des co\u00fbts.<\/p>\n<svg> <circle r=\"calc(50% - 1.50px)\" cx=\"50%\" cy=\"50%\" stroke-width=\"3\"\/> <circle r=\"calc(50% - 1.50px)\" cx=\"50%\" cy=\"50%\" stroke=\"#e6e6e6\" stroke-width=\"3\" data-progress=\"100\" stroke-dasharray=\"0,10000\"\/> <\/svg> <em style=\"color:#8cc53f\"><svg aria-hidden=\"true\"><use href=\"#tf-fas-infinity\"><\/use><\/svg><\/em> \n <h3> Toujours activ\u00e9 <\/h3> <p>Offrez une assistance ininterrompue, 24 heures sur 24, 7 jours sur 7, qui s'adapte \u00e0 l'\u00e9chelle mondiale sans effort suppl\u00e9mentaire.<\/p>\n<h2 style=\"text-align: left;\"><b>Noyau Capacit\u00e9s<\/b><\/h2>\n<em style=\"color:#8cc53f\" ><svg aria-hidden=\"true\"><use href=\"#tf-fas-circle-check\"><\/use><\/svg><\/em> Agents virtuels IA g\u00e9n\u00e9rative qui comprennent le langage naturel et le contexte.\n<em style=\"color:#8cc53f\" ><svg aria-hidden=\"true\"><use href=\"#tf-fas-circle-check\"><\/use><\/svg><\/em> Autonome incident r\u00e9solution avec pr\u00e9dictive prise de d\u00e9cision.\n<em style=\"color:#8cc53f\" ><svg aria-hidden=\"true\"><use href=\"#tf-fas-circle-check\"><\/use><\/svg><\/em> R\u00e9sum\u00e9 automatique des cas et cr\u00e9ation d'articles de connaissances.\n<em style=\"color:#8cc53f\" ><svg aria-hidden=\"true\"><use href=\"#tf-fas-circle-check\"><\/use><\/svg><\/em> Communication omnicanale via chat, WhatsApp, Teams, Telegram, e-mail et voix.\n<em style=\"color:#8cc53f\" ><svg aria-hidden=\"true\"><use href=\"#tf-fas-circle-check\"><\/use><\/svg><\/em> Analyses bas\u00e9es sur l'IA pour l'optimisation des services et l'am\u00e9lioration des accords de niveau de service (SLA).\n<em style=\"color:#8cc53f\" ><svg aria-hidden=\"true\"><use href=\"#tf-fas-circle-check\"><\/use><\/svg><\/em> Int\u00e9gration transparente avec les workflows ITSM et les processus m\u00e9tier.\n<h2 style=\"text-align: center;\"><b>Noyau Capacit\u00e9s<\/b><\/h2>\n<em style=\"color:#8cc53f\" ><svg aria-hidden=\"true\"><use href=\"#tf-fas-circle-check\"><\/use><\/svg><\/em> Agents virtuels IA g\u00e9n\u00e9rative qui comprennent le langage naturel et le contexte.\n<em style=\"color:#8cc53f\" ><svg aria-hidden=\"true\"><use href=\"#tf-fas-circle-check\"><\/use><\/svg><\/em> Autonome incident r\u00e9solution avec pr\u00e9dictive prise de d\u00e9cision.\n<em style=\"color:#8cc53f\" ><svg aria-hidden=\"true\"><use href=\"#tf-fas-circle-check\"><\/use><\/svg><\/em> R\u00e9sum\u00e9 automatique des cas et cr\u00e9ation d'articles de connaissances.\n<em style=\"color:#8cc53f\" ><svg aria-hidden=\"true\"><use href=\"#tf-fas-circle-check\"><\/use><\/svg><\/em> Communication omnicanale via chat, WhatsApp, Teams, Telegram, e-mail et voix.\n<em style=\"color:#8cc53f\" ><svg aria-hidden=\"true\"><use href=\"#tf-fas-circle-check\"><\/use><\/svg><\/em> Analyses bas\u00e9es sur l'IA pour l'optimisation des services et l'am\u00e9lioration des accords de niveau de service (SLA).\n<em style=\"color:#8cc53f\" ><svg aria-hidden=\"true\"><use href=\"#tf-fas-circle-check\"><\/use><\/svg><\/em> Int\u00e9gration transparente avec les workflows ITSM et les processus m\u00e9tier.\n<h2 style=\"text-align: center;\"><strong>Pourquoi choisir CITSmart X\u00b2 ITSM ?<\/strong><\/h2>\n<img src=\"https:\/\/dev.centralit-global.com\/wp-content\/uploads\/2025\/10\/AI-Agents-for-ITSM_Guia_6.png\" title=\"AI Agents for ITSM_Guia_6\" alt=\"AI Agents for ITSM_Guia_6\" srcset=\"https:\/\/dev.centralit-global.com\/wp-content\/uploads\/2025\/10\/AI-Agents-for-ITSM_Guia_6.png 852w, https:\/\/dev.centralit-global.com\/wp-content\/uploads\/2025\/10\/AI-Agents-for-ITSM_Guia_6-300x237.png 300w, https:\/\/dev.centralit-global.com\/wp-content\/uploads\/2025\/10\/AI-Agents-for-ITSM_Guia_6-768x608.png 768w\" sizes=\"(max-width: 852px) 100vw, 852px\" \/>\n<p>Contrairement aux outils ITSM traditionnels, <b>CITSmart X<\/b> combine <b>l'IA g\u00e9n\u00e9rative<\/b>, <b>des agents autonomes<\/b> et <b>l'orchestration des services<\/b> au sein d'une seule et m\u00eame plateforme, reliant ainsi l'intelligence, l'automatisation et l'exp\u00e9rience.<\/p> <p>Il ne se contente pas simplement d'automatiser ; il \u00e9volue avec votre organisation, transformant la gestion des services en un <b>avantage strat\u00e9gique<\/b>.<\/p> <p><b>Votre centre de services. R\u00e9invent\u00e9. <\/b><\/p> <p>Du support \u00e0 l'intelligence. Des tickets \u00e0 la transformation. <\/p>\n<h2 style=\"text-align: center;\"><strong>Pourquoi choisir CITSmart X\u00b2 ITSM ?<\/strong><\/h2>\n<img src=\"https:\/\/dev.centralit-global.com\/wp-content\/uploads\/2025\/10\/AI-Agents-for-ITSM_Guia_6.png\" title=\"AI Agents for ITSM_Guia_6\" alt=\"AI Agents for ITSM_Guia_6\" srcset=\"https:\/\/dev.centralit-global.com\/wp-content\/uploads\/2025\/10\/AI-Agents-for-ITSM_Guia_6.png 852w, https:\/\/dev.centralit-global.com\/wp-content\/uploads\/2025\/10\/AI-Agents-for-ITSM_Guia_6-300x237.png 300w, https:\/\/dev.centralit-global.com\/wp-content\/uploads\/2025\/10\/AI-Agents-for-ITSM_Guia_6-768x608.png 768w\" sizes=\"(max-width: 852px) 100vw, 852px\" \/>\n<p>Contrairement aux outils ITSM traditionnels, <b>CITSmart X<\/b> combine <b>l'IA g\u00e9n\u00e9rative<\/b>, <b>des agents autonomes<\/b> et <b>l'orchestration des services<\/b> au sein d'une seule et m\u00eame plateforme, reliant ainsi l'intelligence, l'automatisation et l'exp\u00e9rience.<\/p> <p>Il ne se contente pas simplement d'automatiser ; il \u00e9volue avec votre organisation, transformant la gestion des services en un <b>avantage strat\u00e9gique<\/b>.<\/p> <p><b>Votre centre de services. R\u00e9invent\u00e9. <\/b><\/p> <p>Du support \u00e0 l'intelligence. Des tickets \u00e0 la transformation. <\/p>\n<h2 style=\"text-align: center;\"><strong>R\u00e9sultats et impact<\/strong><\/h2>\n<h3 style=\"text-align: center;\">60 % de moins <\/h3> <p style=\"text-align: center;\">billet manuelts.<\/p>\n<h3 style=\"text-align: center;\">40 % plus rapide <\/h3> <p style=\"text-align: center;\">temps de r\u00e9solution.<\/p>\n<h3 style=\"text-align: center;\">90 % de satisfaction taux <\/h3> <p style=\"text-align: center;\">avec l'IA conversationnelle.<\/p>\n<h3 style=\"text-align: center;\">Jusqu'\u00e0 50 % de r\u00e9duction <\/h3> <p style=\"text-align: center;\">en co\u00fbts op\u00e9rationnels.<\/p>\n<h2 style=\"text-align: center;\"><strong>R\u00e9sultats et impact<\/strong><\/h2>\n<h3 style=\"text-align: center;\">60 % de moins <\/h3> <p style=\"text-align: center;\">billet manuelts.<\/p>\n<h3 style=\"text-align: center;\">40 % plus rapide <\/h3> <p style=\"text-align: center;\">temps de r\u00e9solution.<\/p>\n<h3 style=\"text-align: center;\">90 % de satisfaction taux <\/h3> <p style=\"text-align: center;\">avec l'IA conversationnelle.<\/p>\n<h3 style=\"text-align: center;\">Jusqu'\u00e0 50 % de r\u00e9duction <\/h3> <p style=\"text-align: center;\">en co\u00fbts op\u00e9rationnels.<\/p>\n<h2 style=\"text-align: center;\">Voir Comment \u00e7a marche<\/h2>\n<h3 style=\"text-align: center;\">D\u00e9couvrez l'avenir du support informatique.<\/h3>\n<a href=\"https:\/\/dev.centralit-global.com\/\" > Demandez une d\u00e9monstration <\/a>\n<a href=\"https:\/\/dev.centralit-global.com\/contact-us\/\" > Parlez \u00e0 un expert <\/a>\n<h2 style=\"text-align: center;\">Voir Comment \u00e7a marche<\/h2>\n<h3 style=\"text-align: center;\">D\u00e9couvrez l'avenir du support informatique.<\/h3>\n<a href=\"https:\/\/dev.centralit-global.com\/\" > Demandez une d\u00e9monstration <\/a>\n<a href=\"https:\/\/dev.centralit-global.com\/contact-us\/\" > Parlez \u00e0 un expert <\/a>","_links":{"self":[{"href":"https:\/\/dev.centralit-global.com\/fr\/wp-json\/wp\/v2\/pages\/4219","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dev.centralit-global.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/dev.centralit-global.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/dev.centralit-global.com\/fr\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/dev.centralit-global.com\/fr\/wp-json\/wp\/v2\/comments?post=4219"}],"version-history":[{"count":2,"href":"https:\/\/dev.centralit-global.com\/fr\/wp-json\/wp\/v2\/pages\/4219\/revisions"}],"predecessor-version":[{"id":4221,"href":"https:\/\/dev.centralit-global.com\/fr\/wp-json\/wp\/v2\/pages\/4219\/revisions\/4221"}],"wp:attachment":[{"href":"https:\/\/dev.centralit-global.com\/fr\/wp-json\/wp\/v2\/media?parent=4219"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}